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All reviews car park melbourne airport ihg member next morning an early flight free shuttle across the road bit dated two double beds good size wake up call room service bar and restaurant overseas flight convenient location shuttle service one night stay
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Reviewed 16 July 2018 via mobile

Spent the night at this hotel with my partner and small child. As I had an early flight the following morning, I rang room service at 7:30pm and ordered breakfast for 6:15am. At 6:30am I rang and asked where our breakfast was....no acknowledgement of my order, no breakfast, no time to fill another order and NO APOLOGY.

Stayed: July 2018, travelled with family
1  Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMA5, Area General Manager at Holiday Inn Melbourne Airport, responded to this reviewResponded 25 July 2018

Dear Michael P,

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,
Blair Roxborough
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

Checked in at 10.30pm, very friendly staff at reception on arrival and helped with the early 5am shuttle. Room was very clean and the bed very comfortable. Nice option with the pillow selection. Adequate amenities. After dropping off the rental car, was able to walk through the car park and arrive at the HI in 4 minutes. Would stay here again.

  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 166LW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMA5, Area General Manager at Holiday Inn Melbourne Airport, responded to this reviewResponded 17 July 2018

Dear 166LW,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Blair Roxborough
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

We had a flight booked from Melbourne to London Heathrow via Perth, so booked into Holiday Inn Melbourne Airport for a night rest prior to travelling the following day. We took advantage of calling the hotel shuttle bus when we arrived and they came to collect us in 10 mins. The staff at reception were really friendly and welcoming and our check-in took under 3 mins -very well organised! We had dinner in the restaurant- absolutely the best food we have ever experienced in any IHG hotel we have stayed globally. Had an excellent sleep, the room was more than adequate for two, and the bed was super comfy. Definitely recommend this hotel to anyone looking for a relaxed stay over at an airport hotel before a big flight - best IHG hotel we’ve stayed in!

Stayed: July 2018, travelled as a couple
Thank B T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMA5, Area General Manager at Holiday Inn Melbourne Airport, responded to this reviewResponded 16 July 2018

Dear B T,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed every aspect of your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Blair Roxborough
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

Rather than fight traffic and stress before an international flight we decided to take an extra night and stay at the Holiday Inn at the Airport. The offsite airport parking dropped us at the hotel which was great.

The staff were great on arrival and the room clean and comfortable. Best of all was a good mattress and a good nights sleep. We thought the air traffic may be annoying but no trouble at all.

We had breakfast in our room rate and the staff in the restaurant were pleasant and helpful. The food was basic buffet continental breakfast but was good quality and no shortage of it.

The hotel also has a shuttle bus that transports between the hotel and all terminals and pleased to say runs on time. Book in at the front desk the night before and they are waiting to see you when you get downstairs.

All in all very pleased and will definitely do again to relieve the stress of getting to the airport in time for a flight.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Shepherd_Bear1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMA5, Area General Manager at Holiday Inn Melbourne Airport, responded to this reviewResponded 10 July 2018

Dear Shepherd_Bear1965,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Blair Roxborough
Area General Manager

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Reviewed 2 July 2018 via mobile

Great location! Easy shuttle bus service to airport terminals or if you prefer to walk it’s only a short distance. Friendly hotel staff and great selection of meal options. Wouldn’t hesitate in recommending.

Stayed: July 2018, travelled with family
Thank MelR237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIMA5, Area General Manager at Holiday Inn Melbourne Airport, responded to this reviewResponded 4 July 2018

Dear MelR237,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Blair Roxborough
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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