We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
8 people are viewing this hotel
Booking.com
US$108
View deal
Free cancellation until 07/04/23
Expedia.com
US$106
View deal
Free cancellation until 07/04/23
Agoda.com
US$102
View deal
Free cancellation until 05/04/23
TravelocityUS$106
Hotels.comUS$106
Lol.travelUS$160
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (4,198)
Filter reviews
4,198 results
Traveller rating
2,274
1,109
428
198
189
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,274
1,109
428
198
189
Show reviews that mention
All reviews fishing pier front desk room was clean free breakfast parking garage great stay breakfast staff ocean view family vacation hot breakfast indoor pool off season the breakfast area hot tub cleaning staff oceanfront room betty
Selected filters
Filter
Updating list...
348 - 353 of 4,198 reviews
Reviewed 1 July 2021

Location great but very disappointing with room, my floor was not swept, both beds had grains of sand from the top to bottom, most likely did not get cleaned properly. Requested beds be changed and floor swept they said no room service instead I got flat sheets to change my own bed I ask for broom to sweep did not get had to brush feet off before getting in bed. I understand room no room service while there, the room should be clean when I get there. For the price I would expected a Clean room

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank vickiewinters33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
B R, General Manager at Sandcastle Resort, responded to this reviewResponded 1 July 2021

Hello
Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle.
At your service we remain,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2021

It was a nice clean room, the breakfast that they provided was good, and great views from the balcony. The staff was great. It is a great location, easy to get to all the local restaurants and activities, and on the board walk.

Date of stay: May 2021
    • Location
    • Sleep Quality
    • Service
Thank E_Falkowski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
B R, General Manager at Sandcastle Resort, responded to this reviewResponded 1 July 2021

Hello
Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle.
At your service we remain,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2021

We enjoyed the close proximity to the fishing pier and shopping. The room had an excellent view and the breakfast was amazing in the COVID environment. The only negative was the wait time for the restaurants due to short staffing.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Douglas T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
B R, General Manager at Sandcastle Resort, responded to this reviewResponded 29 June 2021

Hello
Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle.
At your service we remain,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2021

We stayed two nights at this hotel and selected it because of the location which was absolutely fantastic! The check in process took a bit of time but they were training two new employees and it was a busy time for check in. The room was nice and clean with a nice balcony but the bathroom is small and our water would not drain in either the bath tub or the sink. This should have been caught by the cleaning staff because there is no way it could have been overlooked. That was our only complaint. The breakfast staff were phenomenal and you also saw cleaning staff trying to keep the sand out of the lobby which is hard with a beach front hotel. The location did make this a nice stay and access to the beach and views of the pier were wonderful.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Wendy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
B R, General Manager at Sandcastle Resort, responded to this reviewResponded 28 June 2021

Hello
Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle.
At your service we remain,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2021 via mobile

We totally enjoyed our stay at the Best Western Oceanfront in Virginia Beach. It is VERY clean and their employees are super- friendly. Our second floor oceanfront room was wonderful. Be advised that there is loud music in the hotel restaurant from 7 PM until 11:30 PM. We were in the wing of the hotel farthest away from the music so it did not bother us. When you check in they make you initial an advisory’ about the music. There are two restaurants in the hotel. The restaurant with the loud music is Oceans 14 which is excellent. The other one is Mexican and it’s also quite good. The free breakfast is also very good. We highly recommend this hotel and will return.

Room tip: The BRIDGE TUNNEL I-64 going to VA Beach gets terribly backed up from 3-7pm in weekdays due to construction. There is an an alternate route
Date of stay: June 2021
Trip type: Travelled as a couple
4  Thank Charley5555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
B R, General Manager at Sandcastle Resort, responded to this reviewResponded 26 June 2021

Hello
Thank you so much & it was our pleasure in serving you. The Staff & the management of this hotel sincerely appreciates your feedback & we are glad to see that you had a wonderful stay at this beautiful Best Western Plus Sandcastle.
At your service we remain,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews