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“Nice hotel-- over priced”

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Hilton Virginia Beach Oceanfront
Ranked #13 of 109 Hotels in Virginia Beach
Certificate of Excellence
Reviewed 1 October 2017

Very nice hotel. Cleaning staff was very poor. Notified front desk on 2 different occasions and nothing done about it. Room cleaned poorly entire stay., Room was nice. Concierge service was wonderful. Catch 31 bar staff was amazing. It is over priced unless you get a deal or pay in advance. Swim trunks on lower ledge there entire trip not cleanned.

Room Tip: Ocean view room nice
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Terri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 3 October 2017

Thank you for sharing your review. I am sorry that you felt that the value of your stay at the Hilton Virginia Beach Oceanfront did not meet your expectations. We strive to exceed those expectations, and it appears that we fell short of the mark. However, I would like to extend a big thank you for complimenting all of the staff!
Sincerely,
Richard

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58 - 62 of 2,041 reviews

Reviewed 1 October 2017

My family visited Virginia Beach and stayed at the Hilton during the Neptune Festival weekend.

Location - close to everything, loud due to a concert until 11pm

Room - good view of the city and the ocean

Bathroom- clean, good water pressure, towels clean

Parking - good, easy access from hotel on the second floor

Linen, etc. - clean BUT needs to be retired or bleached, NOT white anymore (DISAPPOINTING) makes it look dirty, pillows and duvet yellowing, bed is not made properly, furniture and fixtures dated, lamps dusty, outlets for electronics loose

Pool - daughter enjoyed pool and hot tub, towels not readily available, did not enjoy the 'infinity view' because the clear view barrier needs cleaning, bartender makes good margarita

Reception - the lady did not even smile, she seemed unhappy to be there, did not explain hotel amenities, she just got my ID and credit card, then handed me the room keys

Room Service - quick, but the food was not that great, clam chowder was all potato, burger bun was dense, kids pasta lacks flavor, left the food tray in the hallway at 9 pm and it was still there until we checked out the next day

Overall - unsatisfied with hotel experience

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank onercj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017

My husband and I recently enjoyed a weekend stay here for a friend's wedding that was held at the same location. Was well appointed and convenient to plenty of restaurants and shops, and of course, right on the beach. We loved that there was live music in front of Neptunes statue at night!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank leahp480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 27 September 2017

Thank you for letting us know that you enjoyed your stay at the Hilton Virginia Beach Oceanfront! We are indeed very centrally located, which is quite convenient!
Thank you again,
Richard

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Reviewed 26 September 2017 via mobile

Perfect location, clean, comfortable.
We splurged on an ocean front room and it was worth every penny. Room has small refrigerator and a safe to store valuables while out. On site restaurant Catch31 wonderful. Parking in deck across the street is very convenient.

Stayed: September 2017, travelled as a couple
Thank phu14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 27 September 2017

Thank you for this wonderful review! We are pleased that you treated yourself to an upgraded room and genuinely enjoyed your stay at the Hilton Virginia Beach Oceanfront! We look forward to welcoming you back again soon!
Cheers,
Richard

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Reviewed 24 September 2017

I visited Virginia Beach for an overnight stay. I was surprised that the rates were still so high in September. With that said, the Hilton offered a wonderful experience. Each and every staff person was helpful and professionally courteous without exception. My room was located on the top floor and while it may be time for a little updating, the room was spacious and well appointed. I loved the tv embedded in the bathroom mirror! Had a great experience here!

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 25 September 2017

Thank you for letting us know how much you enjoyed your stay with us at the Hilton Virginia Beach Oceanfront! It was a pleasure to read your comments!
Thank you again,
Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Virginia Beach Oceanfront

Address: 3001 Atlantic Avenue, Virginia Beach, VA 23451-3032
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Virginia Beach
#8 Business Hotel in Virginia Beach
#11 On the Beach Hotel in Virginia Beach
#33 Romantic Hotel in Virginia Beach
Price Range: $156 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Virginia Beach Oceanfront 4*
Number of rooms: 289
Official Description (provided by the hotel):
Discover the perfect beach destination for your vacation getaway - where you can unwind in luxurious accommodations, dine at oceanfront restaurants, listen to a live concert in the park or relax in a cabana on the beach.Situated on the city’s famed boardwalk adjacent to Neptune’s Park, the Hilton Virginia Beach Oceanfront features a collection of 289 upscale guest rooms and spacious suites. Our exclusive Empyrean Club, located on the top three floors, features personalized concierge service, complimentary breakfast in a private lounge, private key card access and refined amenities.Though Virginia Beach boasts a number of exciting activities and attractions, our luxury hotel is a landmark in its own right. With two award-winning restaurants onsite, Catch 31 and Salacia, you won’t have to go far for fresh fish or the only 4-Diamond steakhouse in Virginia. Our resort is also home to Sky Bar, serving creative cocktails with panoramic views 21 stories above the beach.The Hilton Virginia Beach Oceanfront is also the ultimate destination for meetings and weddings, with over 12,000 square feet of flexible event space. Other onsite amenities include our 24-hour business center, our inspiring fitness center and Virginia’s first rooftop infinity pool overlooking the Atlantic. ... more   less 
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Also Known As:
Hilton Virginia Beach Oceanfront Hotel Virginia Beach

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