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Reviewed 15 October 2017

Unfortunately, we had problems from the moment we arrived. There was very loud music playing in the lobby whist we were checking in. I expect piped music, but nothing like this! We waited at least twenty minutes for our luggage to be delivered. It only came after I called to chase it. The room we were allocated had a connecting door to another room which was not sound proofed. We could hear every word of the telephone conversation that was going on in that room. We asked to change to a room without such a connecting door. When our request was turned down, we had to beg and plead and demand to change. All this after an exhausting 13 hour journey. We ended up with a nice room overlooking the ocean but, alas, we were subjected to constant noise for four days. A stage was being set up for a charity concert, the concert followed, then the stage was taken down. It was unbearable. Our room was not cleaned until late afternoon on four out of five days. I was told that the cleaning staff did not start until 9.30am. We were dressed ready to go to a wedding and I discovered that our safe would not lock. It could not be fixed so there was a last minute panic to put everything in a friend's safe in another room. It was fixed but broke again the next day. There were other problems, too numerous to mention. Suffice to say, we shall not be returning to this Hilton. I had expected better. We then continued on to Washington where we were once again in a Hilton hotel. Thankfully, this was up to standard.

  • Stayed: October 2017, travelled as a couple
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Thank Penelope E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

There was a fundraiser/ concert the day we checked in. Don't get me wrong, I'm all about raising money for causes.
I had paid extra for private beachfront with balcony. Well room was small, couldn't leave door open to balcony because constant noise for 2 days if taking down all the stage and related equipment from concert. Trucks beeping all day after dark. Lots of Bugs came in when I did have the door open for short time. AC unit in room was super noisey & room not very clean. Sorry I paid extra for beachfront, not worth it at all. Extra for the "club" wasnt really worth it. The ladies that worked in there were very nice however. Also room wasn't ready for over an hour past our check in time of 4 pm. And I had to call the front desk to keep checking. In house restaurant food was pretty good, overpriced.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank O5715LXjudithc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 16 October 2017

I apologize that your stay with us was not as relaxing as you'd hope. Indeed, we had a large fundraiser on the beach in front of the hotel. Our location makes us ideal for all types of organizations (Susan G. Komen, Wounded Warrior, ALS) to hold fundraisers, and we are proud to do so. However, we recognize that from time to time, this may not align with our guests wishes, and we do apologize that this was the case.
Thank you,
Richard

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Reviewed 12 October 2017

Perfect place to enjoy the beautiful sunrise and watch the fighter planes fly high above! Early October proved to be a beautifully quiet time to visit with minimal crowds. Quiet of course is a subjective word, there is always the rumble in the sky with the jets flying by.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank debraa793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 13 October 2017

Thank you for sharing your review. We are indeed fortunate to be located right on the beach, which provides spectacular sunrises! As you may know, Hampton Roads is home to several military bases. The jets that you refer to come from Oceana Naval Base, and from time to time, their practice patterns take the jets directly eastwards, over the ocean. I'm sorry if this was an inconvenience to you, we are extremely fortunate to have the military in our presence and we prefer to refer to the jet noise as the "sound of freedom!"
Thank you again,
Richard

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Reviewed 11 October 2017

This hotel looks and feels new, great rooftop pool and bar, nice beach views even from the partial ocean view rooms. Service was very friendly, starting from the easy check in process. Rooms are clean, beds very comfortable, nice linen and towels. Would definitely stay again.

Stayed: October 2017, travelled with family
1  Thank GoFryGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 12 October 2017

Thank you for choosing to stay at the Hilton Virginia Beach Oceanfront, we are happy to hear that you had a wonderful stay! We hope that we have the opportunity to welcome you back again soon!
Thank you again,
Richard

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Reviewed 10 October 2017

One of my favorite hotels. The location was beautiful. the outdoor dining was wonderful. The heaters were just right, not too warm.The food was excellent! Loved the fire pits during the cooler days and nights. Definitely recommend this hotel and definitely coming back!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank GailB1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 12 October 2017

How wonderful to read that you had such a wonderful experience staying with us that you are planning to return to the Hilton Virginia Beach Oceanfront! It is always a pleasure to read reviews that our guests post, and I would like to thank you for taking the time to share!
Sincerely,
Richard

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