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Hilton Virginia Beach Oceanfront
Ranked #13 of 109 Hotels in Virginia Beach
Certificate of Excellence
Reviewed 4 weeks ago

Best thing about the Hilton Virginia Beach Oceanfront is it's oceanfront location. Balconies are small and not as private as one would like but still nice. Rooms are very fresh although fairly small. Customer Service is very good, but they could improve in speed of checking in and answering phones from guests. The maid service is good if they don't overlook you. I am being picky because this is a higher priced option compared to many VA. Bch hotels and I think they are coasting a bit. However, I would stay here again for sure. It is a very nice hotel. The personnel do need to sharpen up though to keep their high rating.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank Pennelainer65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 4 weeks ago

Thank you for sharing your review. We appreciate all feedback, it is extremely helpful in letting us know where we have opportunities for improvement! We are pleased that you will stay at the Hilton Virginia Beach Oceanfront on your return, and look forward to serving you!
Regards,
Richard

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27 - 31 of 2,027 reviews

Reviewed 4 weeks ago via mobile

We stayed here for our anniversary and had a wonderful time. We enjoyed a corner club room on the Empyrean Club floor and it was special. Although the room was a touch small it had a great oceanfront view. The Empyrean staff called us the day before to welcome us and walked us through the amenities. They provided some very nice touches for our anniversary. The staff were very attentive and friendly. Both restaurants, Catch 31 and Salacia Steak House, were perfect and the food fantastic. A final note, if you visit their Activities Desk be aware that it is run by Diamond Resort International, a time share business that is simply looking to put their hands into your cash pockets. This a first class hotel...enjoy!!!!

Stayed: October 2017, travelled as a couple
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 4 weeks ago

Happy Anniversary! We are so pleased that you chose to celebrate such a special event with us! We hope that you will return to celebrate again next year with us!
Sincerely,
Richard

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Reviewed 17 October 2017 via mobile

The only thing that was good about this stay is getting there early I got a parking pass and access got the rooftop pool and bar. That was nice. Otherwise the room was wrong. Not clean. There were things from a previous guest in the nightstand. There was a Geico banner on my balcony and it completely obstructed my view unless I wanted to stand up. And Catch 31 for breakfast will get a separate review but don’t waste your time or money getting breakfast included. It was bad from start to finish.

Stayed: October 2017, travelled as a couple
1  Thank Jacquilee9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 4 weeks ago

Thank you for your review. I would like to apologize that you did not thoroughly enjoy your stay with us, it is always important that the first moment that you feel something is not right, please let us know so that we can fix the situation and make your stay more enjoyable!
Thank you again,
Richard

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Reviewed 15 October 2017

Unfortunately, we had problems from the moment we arrived. There was very loud music playing in the lobby whist we were checking in. I expect piped music, but nothing like this! We waited at least twenty minutes for our luggage to be delivered. It only came after I called to chase it. The room we were allocated had a connecting door to another room which was not sound proofed. We could hear every word of the telephone conversation that was going on in that room. We asked to change to a room without such a connecting door. When our request was turned down, we had to beg and plead and demand to change. All this after an exhausting 13 hour journey. We ended up with a nice room overlooking the ocean but, alas, we were subjected to constant noise for four days. A stage was being set up for a charity concert, the concert followed, then the stage was taken down. It was unbearable. Our room was not cleaned until late afternoon on four out of five days. I was told that the cleaning staff did not start until 9.30am. We were dressed ready to go to a wedding and I discovered that our safe would not lock. It could not be fixed so there was a last minute panic to put everything in a friend's safe in another room. It was fixed but broke again the next day. There were other problems, too numerous to mention. Suffice to say, we shall not be returning to this Hilton. I had expected better. We then continued on to Washington where we were once again in a Hilton hotel. Thankfully, this was up to standard.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Penelope E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

There was a fundraiser/ concert the day we checked in. Don't get me wrong, I'm all about raising money for causes.
I had paid extra for private beachfront with balcony. Well room was small, couldn't leave door open to balcony because constant noise for 2 days if taking down all the stage and related equipment from concert. Trucks beeping all day after dark. Lots of Bugs came in when I did have the door open for short time. AC unit in room was super noisey & room not very clean. Sorry I paid extra for beachfront, not worth it at all. Extra for the "club" wasnt really worth it. The ladies that worked in there were very nice however. Also room wasn't ready for over an hour past our check in time of 4 pm. And I had to call the front desk to keep checking. In house restaurant food was pretty good, overpriced.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank O5715LXjudithc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard S, General Manager at Hilton Virginia Beach Oceanfront, responded to this reviewResponded 16 October 2017

I apologize that your stay with us was not as relaxing as you'd hope. Indeed, we had a large fundraiser on the beach in front of the hotel. Our location makes us ideal for all types of organizations (Susan G. Komen, Wounded Warrior, ALS) to hold fundraisers, and we are proud to do so. However, we recognize that from time to time, this may not align with our guests wishes, and we do apologize that this was the case.
Thank you,
Richard

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Additional Information about Hilton Virginia Beach Oceanfront

Address: 3001 Atlantic Avenue, Virginia Beach, VA 23451-3032
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Virginia Beach
#8 Business Hotel in Virginia Beach
#10 On the Beach Hotel in Virginia Beach
#33 Romantic Hotel in Virginia Beach
Price Range: $165 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Virginia Beach Oceanfront 4*
Number of rooms: 289
Official Description (provided by the hotel):
Discover the perfect beach destination for your vacation getaway - where you can unwind in luxurious accommodations, dine at oceanfront restaurants, listen to a live concert in the park or relax in a cabana on the beach.Situated on the city’s famed boardwalk adjacent to Neptune’s Park, the Hilton Virginia Beach Oceanfront features a collection of 289 upscale guest rooms and spacious suites. Our exclusive Empyrean Club, located on the top three floors, features personalized concierge service, complimentary breakfast in a private lounge, private key card access and refined amenities.Though Virginia Beach boasts a number of exciting activities and attractions, our luxury hotel is a landmark in its own right. With two award-winning restaurants onsite, Catch 31 and Salacia, you won’t have to go far for fresh fish or the only 4-Diamond steakhouse in Virginia. Our resort is also home to Sky Bar, serving creative cocktails with panoramic views 21 stories above the beach.The Hilton Virginia Beach Oceanfront is also the ultimate destination for meetings and weddings, with over 12,000 square feet of flexible event space. Other onsite amenities include our 24-hour business center, our inspiring fitness center and Virginia’s first rooftop infinity pool overlooking the Atlantic. ... more   less 
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Also Known As:
Hilton Virginia Beach Oceanfront Hotel Virginia Beach

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