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“Definitely won't be a returning guest”

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Quality Inn Historic East - Busch Gardens Area
Ranked #66 of 73 Hotels in Williamsburg
Reviewed 24 May 2016

We arrived to the hotel on a Thursday evening, we went to check out the pool & hot tub. The hot tub was broke the first night we arrived but they fixed it the next day. The pictures that were posted online did not match the pictures that were on their website. We had five guest in our room, so we brought a air mattress but we needed extra sheets & a blanket. We went down to the desk & asked the front desk staff & he only gave us sheet, when we asked for one blanket he told us no. The next morning whenever we went to shower there was only 2 towels, so therefore we went back to the desk & it was the same guy from the night before & he told us we couldn't have any. Luckily there was a housekeeping cart left unattended in the hallway that we were able to get three more towels off of it for us to shower. One of the girls with us went back down to the desk because she had forgot to bring her tooth brush & when she asked he laughed at her & never gave her one, she had to run to the gas station to buy one. That night finally a girl was working the desk & she did give us a blanket with no problem when we told her we had asked the man she said that it was probably a language barrier. The other man that worked the desk was Derek & he was awesome very helpful & friendly. Overall it was a alright experience, with me working in the hotel industry for 4 years & working for the Choice Hotels, I know that the service & the room quality was NOT choice standard. In all honesty if we didn't reserve the room on a discounted rate we would have left & went to a different hotel. For sure needs to be updated & cleaned a lot more.

  • Stayed: May 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank kdp112016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 - 64 of 285 reviews

Reviewed 15 May 2016 via mobile

My husband and I were celebrating our 10th anniversary and wanted to find a reasonably priced hotel near Busch Gardens Williamsburg. I found the Quality Inn Historic East. It advertised an indoor pool, free wi-fi, and hot breakfast. We checked in and upon entering our room, we found it in very poor repair, the carpet had debris , the tile floor leading to the bathroom was dirty, and in one of the nightstand stand drawers, was a puddle of green goo, and there were stained on both sides of the box springs. We tried to call the front desk, but the room had no phone!!! We walked back up to the front desk and told them what we found. The Desk Agent was apologetic, but they had no more rooms available, even though the place looked deserted. He lowered the rate and we did end up staying the night, after cleaning up the goo ourselves and asking for a new set of sheets. The wi-fi was spotty at best. The best part of the stay was the indoor pool and hot tub, both of which were clean, but the pool area itself was cluttered with old AC equipment and other miscellaneous junk.

Stayed: May 2016, travelled as a couple
1  Thank jimmiewy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2016

We were taken to two different rooms, they both had the smell of stale cigarette smoke. They both were supposed to be non smoking rooms. The heating and air did not work. There was no refridgerator in the room that we ended up with, no trash can and a shortage of bath towels. The free breakfast was not up to standards. Also, the maintenance person was mowing grass at 8:30 p.m. Also the hair dryer did not work, no bolt locks on the door. Bottom line the hotel is is in need of repair. The price I paid for the service I received was redundant. If I could have found another hotel with such short notice without a reservation, I would have left.

Room Tip: Find another hotel!!!!!!!!!!!!!
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  • Stayed: April 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Papasmurf2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2016

My stay here was great. The rooms were nicely clean and very well maintained. The staff was friendly and always greeted me when i came in and left out. I would recommend this place to anyone staying in the Williamsburg area.

  • Stayed: April 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Breonna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2016

staff very friendly.I took the family for a getaway to relax and shop.The pool was great for the kids and hot-tub better for me, which was nice and warm. The breakfast was enough to start the day off .

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank gloria p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Historic East - Busch Gardens Area

Address: 505 York St, Williamsburg, VA 23185-4723
Phone Number:
Region: United States > Virginia > Williamsburg
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 73 Hotels in Williamsburg
Price Range: $58 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Historic East - Busch Gardens Area 2.5*
Number of rooms: 81
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