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Holiday Inn Express & Suites Williamsburg
Ranked #39 of 73 Hotels in Williamsburg
Certificate of Excellence
Reviewed 11 July 2017

The stay was great. The staff was very professional. Rooms where clean, everything was excellent. Looking forward to staying there again. I will stay with them again, the breakfast bar was good. The only thing is they could use gluten free food for those with allergies.
Perfect.

Room Tip: The people where great.
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Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank Chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica S, Operations Manager at Holiday Inn Express & Suites Williamsburg, responded to this reviewResponded 20 July 2017

Dear Chris W,

Thank you for taking the time to write such a wonderful review of our hotel. I'm so happy to hear that everything was excellent for your stay. I can speak to our General Manager to see what options we have for stocking Gluten Free food for those with allergies, but I do believe we have some cereal options currently. Please come back and see us again the next time you're in the Williamsburg area!

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13 - 17 of 384 reviews

Reviewed 4 July 2017

Shower would not provide cold water. Dialed the front desk no answer. Called the front desk directly from my phone. Person picked up phone and immediately hung up. Had to physically go down to front desk, manager was asleep in back. Night manager claimed she has no authority to move us and had to wait for a manager to arrive, which would be 4 hours later. Maintenance was not available until 10 AM. No one arrived to look at shower.

Room Tip: there is no room service or restaurant at hotel, older hotel
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 20traveler99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica S, Operations Manager at Holiday Inn Express & Suites Williamsburg, responded to this reviewResponded 5 July 2017

Dear 20traveler99999,

Thank you for taking the time to review our hotel online. I'm sorry that we had an issue with your shower providing cold water. I will make sure to speak to our Engineering department to ensure that this was fixed for our next guest. I will also be speaking to our Night Auditor to ensure that they are retrained on the proper way to handle guest situations overnight. Please call our General Manager, Richard Murphy, at the hotel so that he can further assist you with your stay.

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Reviewed 26 June 2017

I always request a non-adjoining room, extra regular coffee and a room away from elevator. I did get a non-adjoining room that was as close to the elevator that you could get without being on it and 1 regular coffee K-cup. I mentioned this at front desk and she made excuses, saying they read the requests, but don't scroll over to see anything not visible and they don't look at the requests when they assign rooms. no apology at all.
Room was mostly clean. The bathroom floor could have been cleaner though.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica S, Operations Manager at Holiday Inn Express & Suites Williamsburg, responded to this reviewResponded 26 June 2017

Dear Brian B,

I'm sorry to hear that your room requests were overlooked. I will make sure to speak to our Guest Care Manager to ensure that all of our front desk staff are aware of guests requests. I hope the next time you're in the Williamsburg area you will come and give us a second chance at a first impression.

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Reviewed 21 June 2017

I really enjoy the time took time to get in the pool the baskefast was great the room was in good time I wii stay here again thing was near to get to someone near to help with your need there that you as knowledge of place to go and could tell how to get or give map how get there so looking place to take you family this will be great

Stayed: May 2017, travelled solo
Review collected in partnership with this hotel
Thank alexanderhP5956AN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica S, Operations Manager at Holiday Inn Express & Suites Williamsburg, responded to this reviewResponded 22 June 2017

Dear alexanderhP5956AN,

Thank you for such a kind review of our hotel. I'm so happy to hear that our staff were helpful during your stay. Please come back and see us again soon!

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Reviewed 17 June 2017

They treated my children and I like royalty. The suit was beautiful. The bed was heavenly. The staff was very Friendly. Especially Richard from the front desk. Breakfast was great. Best 4 days in long time. Thank you

Stayed: June 2017, travelled with family
Review collected in partnership with this hotel
Thank melissawP1939MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica S, Operations Manager at Holiday Inn Express & Suites Williamsburg, responded to this reviewResponded 21 June 2017

Dear melissawP1939MS,

Thank you for such kind words about our hotel and staff. I'll be giving Richard a special shout-out during our next morning meeting and tell him to keep up the great work! Please come back the next time you're looking for a wonderful vacation.

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Additional Information about Holiday Inn Express & Suites Williamsburg

Address: 1452 Richmond Rd, Williamsburg, VA 23185-2803
Phone Number:
Region: United States > Virginia > Williamsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Williamsburg
Price Range: $96 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Williamsburg 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
No matter what brings you to Williamsburg, Virginia, Holiday Inn Express & Suites Williamsburg has the accommodations and amenities you seek. We offer 93 guestrooms and suites, complete with in-room features like a mini-fridge, coffeemaker, and flat-screen TV. Our hotel features include a Business Center, free Wi-Fi access, state-of-the-art Fitness Center, snack and sundry store, and indoor heated pool. Plus, we treat our guests to a hot and free Express Start Breakfast Bar with healthy options every morning of their stay. In addition to all these great amenities, our hotel’s location cannot be beat. We’re just minutes away from top attractions like Colonial Williamsburg, Busch Gardens® Williamsburg, Water Country USA®, the Jamestown Settlement, Yorktown Victory Center, Warhill Sports Complex, and the Williamsburg Premium Outlets. ... more   less 
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Also Known As:
Holiday Inn Express Williamsburg Hotel Williamsburg
Holiday Inn Williamsburg

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