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“Best Service in a long time!!”
Review of Sheraton Bellevue

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Sheraton Bellevue
Ranked #10 of 29 Hotels in Bellevue
Certificate of Excellence
Reviewed 14 July 2017

Ok, I stay in hotels frequently and often experience help that is so bad, the only employees that give a rip are the cleaning people. Not so, with Bellevue Sheraton!!
The service was 5 STARS, really. We had a big group of fifteen year old boys and we were constantly asking for extra service and exceptions to be made for us.
Katie and Devon and the rest of their team should be working in a Ritz Carlton!!
The rooms were great, not off the charts but pretty and clean, but if you value smiling service where they bend over backwards to help, you've gotta stay there...and no I not affiliated with the hotel or anyone else there, I just appreciate great service.
David

Room Tip: Ask Katie or Devon for the best room and she'll take care of you.
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  • Stayed: June 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank davidV2967DT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi H, Front Office Manager at Sheraton Bellevue, responded to this reviewResponded 16 July 2017

Hello David!!
Thank you for you recent stay and for the positive feed back. We pride ourselves on being home to a large number of genuinely caring staff. A feedback like this lets us know we have done our job right, and is uplifting for our associates to be acknowledged like this. I will personally thank the associates you mentioned. We look forward to your future stays.

Heidi Holman
Front Office Manager

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20 - 24 of 639 reviews

Reviewed 11 July 2017

I stayed for a a couple of days for an event at the hotel. I location was not bad. It is walking distance to many place around town. I had an issue with the first room that i was upgrade to. The staff was great in switching me to another room quickly. Thank you for the outstanding customer service, free bottle water and free shuttle service. I would stay here again when I come back to Bellevue.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank anonymousA9743DZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017 via mobile

Paid $133 including tax for a tiny cramped room. We weren't expected anything grand since we reserved a room with 2 double beds, but there was hardly any walking space between the beds and the desk. The AC unit was loud and right next to the desk making it too cold to sit there while trying to adequately cool the rest of the room.
The lobby area had no amenities like free coffee. So we made coffee with the coffee maker and pods in our room. Good thing we moved the coffee maker into the bathroom because it was sputtering hot coffee all over. Not a pleasant experience. And why include free breakfast for some rooms and not for others? Our friends' booking included free breakfast and ours didn't. Was expecting more luxury from the Sheraton name (our first time staying at a Sheraton) but will opt to stay at a Holiday Inn or similar class hotel in the future.

Stayed: July 2017, travelled with family
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi H, Front Office Manager at Sheraton Bellevue, responded to this reviewResponded 5 July 2017

Hello Joanne,

Thank you for your feedback. I apologize that our rooms did not meet your expectation. We strive to provide a comfortable stay for all of our guests, and I am sorry that this did not happen during your stay. When your travels bring you back to Bellevue, please don't hesitate to let me know and I would be more than happy to make it up to you.

Have a wonderful 4th of July!

Sincerely,
Heidi Holman
Front Office Manager

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Reviewed 29 June 2017 via mobile

1) room had no closet just a standing rod rack for hanging clothing
2) very loud and annoying vent fan in the bathroom
3) the most annoying of all...club lounge breakfast ends at 9 am..Is this a joke?



On the positive side they've installed multi plug outlets on both sides of the bed...

Stayed: June 2017, travelled on business
2  Thank SK1212000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi H, Front Office Manager at Sheraton Bellevue, responded to this reviewResponded 29 June 2017

Thank you for your feedback regarding your recent stay. I apologize for the room not having a closet as we are in the process of upgrading this room to be a wheelchair accessible room. Also, while our club lounge breakfast ends at 9, we are always happy to accommodate any later guests by giving breakfast coupons to the buffet at our restaurant, as it goes later. Please reach out to me the next time you are in town and I will be happy to make sure you receive a room with closet, and also receive access to breakfast.

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Reviewed 26 June 2017 via mobile

Reasonbly priced hotel with good parking a 20 min brisk walk from the city center. Clean and tidy rooms. Typical US standard. Good Internet connection. Nice, helpful and friendly reception. Very efficient check-in/out. Breakfast was a little dissapointing and the buffet could be worked on to meet the 19usd pricing but overall ok and the waiters did a good job keeping everyone happy to deserve their service charge/tip. Very down to earth bar with friendly bartender and normal pricing. Liked the recommendation of local beer on tap (IPA &Lager). Nice atmosphere. Overall a good experience that I probably would repeat on the next business trip but would selected something more central to Bellevue center for a privat event.

Stayed: June 2017, travelled on business
1  Thank Jørgensern J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi H, Front Office Manager at Sheraton Bellevue, responded to this reviewResponded 29 June 2017

Thank you for your feedback regarding your stay at the Sheraton Bellevue, and about the restaurant buffet. We hope to serve you again in the near future.

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Additional Information about Sheraton Bellevue

Address: 100 112th Ave NE, Bellevue, WA 98004-5817
Phone Number:
Region: United States > Washington > Bellevue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Family Hotel in Bellevue
#6 Business Hotel in Bellevue
#7 Romantic Hotel in Bellevue
Price Range: $141 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Bellevue 3.5*
Number of rooms: 178
Official Description (provided by the hotel):
Sheraton Bellevue Hotel offers free shuttle service to Microsoft Campus and area corporate offices. Our accommodation has 8,000sq ft of meeting space and is walking distance to the Meydenbauer Convention Center. ... more   less 
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Also Known As:
Sheraton Bellevue Hotel Bellevue
Bellevue Sheraton
Sheraton Bellevue Washington

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