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Extended Stay America - Seattle - Redmond
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Reviews (175)
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All reviewsmicrosoft campushome away from homequiet locationrooms are cleanwalking distancea great stayroom was largelaundrygrocerymaintenance
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Reviewed 21 July 2017

Friendly attentive staff...clean room and convenient location to local transportation. Free parking. Quiet location in a neighborhood environment. Breakfast is not much but...it is truly grab and go...

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Extended Stay
Thank annegilmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Redmond, responded to this reviewResponded 22 July 2017

Anne, thank you for staying with the Extended Stay America - Seattle - Redmond. We are happy to know you found your room to be spotless and that our location was convenient for your needs. It was our pleasure having you as a guest, and we look forward to welcoming you back again soon.

Sincerely,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

Not satisfied, price was mentioned different when we book the room and when it confirmed price is different. No proper response from guest relations after calling so many times. Keys were not functioning properly and when we ask front desk there was no proper response.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank omesward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Redmond, responded to this reviewResponded 15 July 2017

Thank you for the evaluation of your stay. I am deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit.

Sincerely,
General Manager

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Reviewed 7 July 2017

Room order was unbearable. We had to buy a diffuser. Loud noises in parking lot at 4am. Housecleaning extra. Towels super tiny. Drunken vagabond in lobby at check-in. Keys kept demagnetizing so we were constantly having to get new ones.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank Alexander N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Redmond, responded to this reviewResponded 8 July 2017

Please accept our apologies regarding your unpleasant experience at our hotel. Our number one goal is to ensure every guest has a wonderful experience, and we are sorry we fell short this time. Your feedback is very important, and we hope we will have another occasion to provide you with outstanding service should your travels bring you this way in future.

Sincerely,
General Manager

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Reviewed 11 June 2017

This hotel is highly overpriced and overrated. Our first room reeked of strong curry odor. Managed to change rooms which was better. The property grounds and walkways were filthy and strewn with garbage. Room was clean and spacious, but did not feel safe there. Many other shady guests loitering around smoking, talking on cell phones loudly, and just an overall bad feeling. Not worth what they are charging so go elsewhere.

  • Stayed: June 2017, travelled as a couple
    • Value
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Review collected in partnership with Extended Stay
Thank globalgal1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Redmond, responded to this reviewResponded 12 June 2017

Thank you for the feedback of your stay. I am very disappointed to see that your review referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future.

Sincerely,
General Manager

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Reviewed 5 June 2017

Staying away from home for work is always stressful, but the team at Extended Stay make it a pleasure. The staff is 100% positive, genuinely concerned for their customers, and always ready to resolve any issue or request. The recently renovated rooms are nicer than you would expect for large hotel chain. The rooms are clean, Wi-Fi is free, and the coffee is hot. What more could you ask for.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 212allenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Seattle - Redmond, responded to this reviewResponded 7 June 2017

Thank you so much for your positive feedback. We are thrilled to know you had a comfortable stay and our staff took excellent care of you. We hope to have the opportunity of welcoming you back at Extended Stay America - Seattle - Redmond on a future visit.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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