AVOID! I reserved a six night stay about four months in advance. We were to stay from June 14th and checking out on June 20th. On June 6th my Step-Father was diagnosed with Stage 4 Lung Cancer (with a prognosis of less than six months). After absorbing the news for two days, I began calling to cancel all of our vacation reservations...whale watching, a B&B in Sequim, a hotel in Leavenworth, (among others), and Deer Harbor Inn. All reservations were easily cancelled (with no fees - I was willing, and expecting, to pay partial fees, but no one would accept that offer. They all insisted on a full refund.) Except Deer Harbor Inn.
On June 8th when I called and explained that I had found out only two days ago (on June 6th) of my Step-Father's diagnosis, the woman at Deer Harbor Inn, said, "You can't cancel. You have to come."
I was dumbfounded. I said, "I am calling to inform you that we won't be coming."
She then said, "You can only cancel three weeks in advance of the reservation."
I said, "I didn't know about Stage 4 Lung Cancer two weeks ago. I am calling you as soon as I am able - emotionally, to deal with cancelling this trip. It was not the first thing on my mind." I asked for a partial refund.
She re-stated that the reservation would not be cancelled, I had not informed her three weeks ago - of a diagnosis that did not exist at that time.
After taking a deep breath, I said very calmly, "I truly hope you never have to face something like this in you life." At that point she HUNG UP ON ME.
THE FINAL OUTCOME: I reserved through Travelzoo (an online booking agency). The woman at Deer Harbor Inn redeemed my travel vouchers on June 8th - the day I called to cancel, and 7 days in advance of our original arrival date. I called Travelzoo and informed them of the situation. They called Deer Harbor Inn while I waited on hold. Travelzoo came back on the line, apologized profusely, and within a week I had a full refund from Travelzoo.
Read other reviews related to cancellations due to health issues, you will see this is how Deer Harbor Inn behaves routinely. RUDE and HEARTLESS.
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- Also Known As:
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