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All reviews city hall cinnamon rolls elliptical machine behind the counter healthy options would stay here again room was clean easy access full service free breakfast hotel staff mini fridge hard boiled eggs seattle area top floor morning breakfast washington state
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Reviewed 9 October 2017

We just returned home from a 5 day trip to the Seattle area We really like the staff and rooms of the hotel. My husband is a spire member, so normally we get upgraded. I wish I could remember all the names of the staff, but one in particular stands out as going out of her way to help us and talk and give ideas on where to go and what to see while we were there, her name Marianne and she works the breakfast area, such a sweet person. We will be back.. Loved the get togethers at night with other people who were staying there and free food and beers.. Cookies too1

Room Tip: might be best to not get the room that is next to the interstate we really didn't notice it, since we were hardly in the room
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Pamela920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christy L, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this reviewResponded 13 October 2017

Thank you for your feedback we are happy to hear your enjoyed your stay and our staff we hope you give us the opportunity to serve you again and thank you for choosing the Holiday Inn Express.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

Clean room and friendly staff. Helped us find restaurants and directions to local points of interest. Because of bad weather and road closures, provided the best directions for getting around town and other sites to see.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank janettown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christy L, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this reviewResponded 4 October 2017

Thank you for your feed back we appreciate you taking the time we are happy to hear the staff was able to help accommodate your needs we look forward to serving you again.

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Reviewed 29 September 2017 via mobile

This was a great experience. The staff was accomodating, funny and nice. The breakfast was actually real, hot, and good. We will be back. I wish all hotels met their standards. Way to go holiday inn! Coming back soon.

Stayed: September 2017, travelled with friends
Thank Horses589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christy L, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this reviewResponded 4 October 2017

Thank you for your feed back we appreciate you taking the time we are happy to hear you enjoyed your stay and our staff we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Holiday Inn Express is conveniently located off I-5. Hotel staff were freindly and professional. The hotel is quite and clean. After a good night's rest we enjoyed a great breakfast buffet. Staff even offered us a "to go bag". Excellent bang for the buck.

Stayed: September 2017, travelled as a couple
Thank JimmyGumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christy L, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this reviewResponded 4 October 2017

Thank you for taking the time and giving us your feedback we do appreciate it and we are happy to hear you enjoyed you stay.

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Reviewed 15 August 2017

Stayed there for a week. Very nice place. Clean. What really set the place apart was the staff. All of the staff was extraordinarily friendly and helpful. Really made you feel at home. Breakfast was good. We really enjoyed the week day evening happy hours with drinks and snacks. Since we were staying for a week it made it feel a lot more home-like... giving us a way to unwind and relax each evening. We enjoyed talking to a few people and having a place to hang out other than our room. Maryanne (who served those evenings and sometimes at breakfast) was exceptionally friendly and provided great service. She also obviously worked hard at keeping everything well stocked and clean. The cookies were good too!

When you walk in it is open to the lobby, a seating area, the breakfast/eating area, and a nice office/computer area. There's a few computers available for use. Nice and new with fast internet. I loved this area... seems like most hotels stick you at an old computer that barely works in a little closet. This area was nice and comfortable.

The rooms were about the size you'd expect... not huge but not cramped at all. Did have a good sized minifridge. The beds and pillows were super comfortable. Bathroom wasn't cramped, showers were nice. All of it was clean. I loved the bath and body works shampoo and lotions.

Took advantage of the exercise room a few days too. I would prefer a better elliptical machine. The one they had didn't really flow so I just used the treadmill instead. It worked good. They could probably use another cardio machine for when that's in use.

All in all, this was the best hotel stay we've had in a long time. We may have stayed in "nicer" places, but never have we felt so at home in a hotel!

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Del368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christy L, Director of Sales at Holiday Inn Express Hotel & Suites Lacey, responded to this reviewResponded 12 September 2017

Thank you so much for your feedback we are happy to hear you enjoyed your stay and our staff. We really do appreciate you taking the time to comment on our property we hope that we get to serve you again in the furture.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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