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Reviewed 23 September 2017

we had a studio room with 2 queen beds and a sleeper sofa. the beds were very comfy and the room was huge. the indoor pool was great and heated, staff is super friendly and will go out of the way to make your stay very comfortable and nice. great place to stay!! its a few minute walk to the ocean and stores if you decide to walk.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Angie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean S, Guest Relations Manager at Ocean Shores Inn & Suites, responded to this reviewResponded 18 October 2017

Thank you!!

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Reviewed 7 September 2017

We stayed here for 2 nights. I should have listened to my gut when at check-in, we were given the wrong room (studio room); the 2nd room had a bad smell and there was no other room available. We should have left at that time.

At 2 am on the 2nd night, I awoke to an insect bite, turned on the lights and found 2 black crawlers; I killed the first one that squirted blood, thus a bed bug. I killed the second one on the sheets to leave evidence. I tried to call front desk but it wasn't until 5 am that we reached them. We were transferred to another room but found dead bed bugs on the sheet. I asked to use their laundry but was told it is not open until 10 am.

You can only imagine the rest: no sleep, no rest, took a long bath, tried to bag as much of our stuff as possible. As soon as we got home, we laundered everything that can be laundered and heat dried; bagged the rest that cannot be washed (for the next 18 months).

The staff were great in responding but limited to what they can do and offer, too. I just wish their safe, too. We were there for 2 days, that's their livelihood and they can bring home the hitchhikers home.

Room Tip: Bed bug room was 211, dead bed bug room was 223
  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Mel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean S, Guest Relations Manager at Ocean Shores Inn & Suites, responded to this reviewResponded 15 September 2017

Thank you so much for taking the time to provide us with feedback. We take this very seriously! We called in a professional and had them treat both rooms you were in and the rooms around them. The safety and comfort of our guests (and staff) is very important to us here at Ocean Shores Inn and Suites. We did not open those rooms until the professional came back and gave us the all clear.

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Reviewed 7 September 2017 via mobile

Nice place to stay we had a dog friendly room. On the first floor so walking our dog at night was easy and safe. The grounds are well lit and there are plenty of picnic tables. Although we did not swim in the pool we could hear lots of laughter and happy people have a great time

Stayed: September 2017, travelled as a couple
Thank Odyssey103614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean S, Guest Relations Manager at Ocean Shores Inn & Suites, responded to this reviewResponded 15 September 2017

Thank you so much! We look forward to having you as our guest again in the near future!!

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Reviewed 5 September 2017 via mobile

From the time I made the reservation until checkout I was impressed by the friendly hard working staff. I met housekeepers, maintenance, laundry workers and front desk staff. The place is well maintained although clearly a budget hotel. The bed sheets were soft and the bath towels were new. The pool was fun. The shower water pressure and temperature was inconsistent. And the walls are thin so noise could be a problem.

Stayed: September 2017, travelled solo
1  Thank LaLunaStella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean S, Guest Relations Manager at Ocean Shores Inn & Suites, responded to this reviewResponded 6 September 2017

Thank you for providing us with feedback. Come back and see us soon!

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Reviewed 5 September 2017

Ocean Shores Inn and Suites is a older well loved, fun, family and dog friendly motel! I found a special on line and although they did not have that room, when I called they still honored the price!!!! Dogs were only $10 (+tax) per pet per night! The motel is located close to the heart of town and has EZ access to the main beach access road, restaurants and shopping.

This truly is a dog friendly place, they welcomed our pets greeting and petting them (after getting the okay). Some places we have stayed merely tolerated our very laid back 76 lb Siberian husky and 130 lb yellow lab. The families with children said they too felt very welcome.

We felt like we had been coming here for years. The staff very helpful with knowledge of the locale attractions and restaurants. We watched the staff flow through their day working together with a well planned task list, always friendly and working around the motel.

The buildings looked as though they may have recently been remodeled, with the flawless paint, and new doors/siding. The grounds were very tidy. The out/in door pools were clean and temperatures comfortable, not cold like some pools we have used. The facility was quiet after dark and in the mornings, one would have never guessed the parking lot to be full.

Our small studio, was comfortable for two adults with two large dogs. 105-A on the ground floor just across from the outdoor pool, was neat and clean, the bedding freshly laundered and bed perfectly made up. We had a semi- firm (with padded top) queen bed, coffee/drink machine, TV, small fridge, MW, lamp, box fan, and a nice sized bathroom with a huge tub. The last time I had nice big deep tub like that was in London! We could/did not hear the people above us.

Often we observed families and groups of older children walking or riding bikes on the bike path and walkways to the town during the day. After sunset we saw groups coming back from the beach, and/or, going to the local motels and restaurants. It looked/felt safe and there is plenty of room for families with small children to walk along, yet, away from the road.

We stayed over a three day holiday weekend, The town was bursting at the seams, yet our motel felt like a calm and comfortable haven! If your looking for a perfect, luxury 5 star hotel this is not the place for you. If you are looking for a friendly budge priced place that is happy to see you, your kids, and/or dogs, then, this is the place! We will defiantly stay here again!!!

Room Tip: Very family and dog friendly!!!!! Non smoking, indoor and out door pools! Wonderful staff!
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank LHB59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean S, Guest Relations Manager at Ocean Shores Inn & Suites, responded to this reviewResponded 6 September 2017

Thank you so much for taking the time to write such a detailed review! We look forward to hosting you and your families future beach getaways!!

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