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“Usually pretty good, but this time disappointed”

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Quality Inn Downtown 4th Avenue
Ranked #8 of 46 Hotels in Spokane
Certificate of Excellence
Reviewed 12 September 2017

We had numerous complications this stay. First we tried to get in the west entry door and the card reader wasn't working. I went back to the front desk and told the attendent she said "oh well I guess the door is broken you're the second guest with this complaint". One hiccup I would've let it slide. We had one non working lamp in suite B that I can't even find the end of the cord to see if it's plugged in. It's crammed under the carpet. Air locks in both sinks, both air conditioners running a little loud. Don't get a room on the freeway side it's loud so I guess that's where the AC comes into play. One remote for the 2 TVs. There's actually 2 remotes but the one remote you can only flip through over 80 channels. A bit annoying. Yes called the desk about this issue and after waiting 20 mins for maintenance decided to just use one remote for 2 TVs. Broken closet door in suite A it doesn't shut all the way. Dead light bulb at the coffee bar in suite A. Oh and the door to suite A sticks and you have to push hard to get in the door. So I have a horrible time with giving this place a 10 let alone a 8 this stay. The room was clean, but a lot of maintenance issues. Oh, and the restaurant in the hotel is closed on Sunday and Monday. I would give this stay a 6.5

Room Tip: Avoid the freeway side!
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  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank teesjewelrydesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this reviewResponded 13 September 2017

Dear TeesJewelryDesign,

I am so sorry for your disappointing stay. None of this is normal for our hotel and we are very disappointed in ourselves that this happened to you. We will be taking your work order list one item at a time and making sure that everything is in working order like new. Thank you for letting us know so that we can take care of these items. The only way we know what needs repaired is from guests such as yourself telling us.

At your service,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 32 of 672 reviews

A TripAdvisor Member
Florida,USA
35
Reviewed 6 September 2017 via mobile

Comfortable firm bed, soft pillows, clean environment, smiling welcoming staff and bright airy breakfast room! We stayed here twice! All our requests were provided, additional pillows and a room on the top floor.

Stayed: September 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this reviewResponded 18 September 2017

Thank you for the great review!

At your service,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

Booked 2 queens and was pleasantly surprised that they separated by glass doors. Great internet and very clean. Was able to walk to Riverfront Park from the hotel. Only negative would be the noise from the interstater.

Stayed: September 2017, travelled with family
Thank Erica J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this reviewResponded 9 September 2017

Dear Erica,

Thank you for sharing about your stay, we're pleased you had a great vacation!

At your service,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Everyone Was so nice, such a pleasenant experience
Even the outside maintaine man was so friendly the next morning
Remember breakfast man from last time so professional

Remodeling is so nice since 2015
Well maintained peoperty


Room Tip: Nice Hosekeeping
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Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this reviewResponded 6 September 2017

Dear Michael,

Thank you so much, we're so pleased you had a pleasant time! Thank you for noticing and mentioning our recent remodel! We hope to see you again soon.

At your service,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Very nice place, just wish they had a restaurant on the premises. The part time pub/bistro doesn't cut it. Nice pool that the kids enjoyed. We had nice rooms and found the hotel quiet during the night. Easy to find, just off the interstate. Easy to downtown. Hotel staff were great, especially the young lady in the pub. Very helpful.

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis T, Manager at Quality Inn Downtown 4th Avenue, responded to this reviewResponded 6 September 2017

Dear Robert,

Thanks for sharing! We're glad you had a great stay and a fun vacation!

At your service,

Travis Tramp, CHA, CTA
District Manager
travis.tramp@msn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Downtown 4th Avenue

Address: 110 E 4th Ave, I90 Exit 281, Spokane, WA 99202-1307
Phone Number:
Region: United States > Washington > Spokane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Spokane
#11 Business Hotel in Spokane
#13 Family Hotel in Spokane
#16 Romantic Hotel in Spokane
Price Range: $105 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Downtown 4th Avenue 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
Quality Inn Downtown 4th Ave is a beautifully decorated, well-maintained hotel close to the heart of Spokane WA with easy on, easy off freeway access. We offer free hot breakfast, free business center and free wireless internet throughout the property. Shuttle service is available to/from airport. For your convenience, we have a pub & grill on premises. Our full service hotel and staff is here to exceed your needs! ... more   less 
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Also Known As:
Quality Inn Downtown 4th Avenue Hotel Spokane
Quality Inn Spokane
Spokane Quality Inn

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