I originally had reservations at the New Berlin location and upon arriving it was just all downhill. The girl at the front desk was very rude and told me I wasn't allowed to use my certificate unless I called the number on the back, which I've never done before and never been told to do. My children and I walked out with all our luggage and went back to the car and called the number on the back and the person on the other line was just as rude. I cancelled my reservation altogether and was about to just give up and never want to go back to any La Quinta again. I decided to last minute call the Delafield location and the girl that answered was so unbelievably nice. She was above and beyond anything I could've ever expected. They were very booked up since it was a Saturday but there was a room left. She accepted my certificate without any problems. This specific employee has without a doubt made me want to come back to La Quinta and to continue to only go to the Delafield location. Thank you for your amazing customer service and thank you La Quinta for hiring such an amazing employee!! I would love for her to have recognition, we were there Saturday August 26th in the afternoon. Thank you so very much!
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- Also Known As:
- La Quinta Delafield
- Delafield La Quinta