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Traveller rating
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270
103
37
10
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All reviews rooftop bar candy factory boutique hotel coffee shop exposed brick valet parking the river beautiful hotel exceeded our expectations rotary lights downtown lacrosse riverside park upon check wonderful stay downtown la crosse bed was very comfortable in town
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Reviewed 21 July 2021

My wife and I come up to the La Crosse area every year and always stay at the Charmant. We have always been treated great. The rooms here are some of the nicest rooms we've stayed in. Just the overall experience of the Charmant is something everyone should experience.

Date of stay: July 2021
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Review collected in partnership with this hotel
Thank Jkschmitt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 July 2021

We treated ourselves and stayed in the Charmant's Grand Salle room 504 for two nights in June. We thought the Charmant was a really lovely property overall, with just a couple oddities that seemed to be "getting back to normal hotel operations in 2021" hiccups.

The bed was comfy, and the room was pretty dark (minus the annoying blinking bits of technology from the air purifiers/fans...we just put a washcloth over them! That they had purifiers in the first place was fantastic, so we shouldn't even be complaining.) Internet was very good. The sofa in the living space wasn't particularly comfortable, but we had gorgeous weather while we were there and spent most of our time on the private deck admiring the views anyway. :)

The bathroom in our room was terrific, with a huge Kohler soaking tub and a shower that had great temperature control and water pressure.

The hotel was quiet; front desk staff and valets were younger but all were very professional and friendly.

We paid $15 a day for valet (they had an app you could use to have them fetch your car, which was really convenient) and thought it was well worth it.

Their fitness center was still closed, but they did provide day passes to a nearby "corporate wellness center" which was very, very nice - probably much nicer than what the hotel had, so no complaints there!

The only meal we had at the hotel restaurant was breakfast one morning, which was pretty good.

The few minor annoyances we had during our visit stemmed from either a lack of staffing or attention to detail: for example, trays of room service dirty dishes left out in front of other guests' doors in the hallways remained there an uncommonly long time; our deck wasn't well-tended (everything needed a thorough wiping-down, there were cobwebs and even a wasp nest in one corner, and the lovely "green roof" plants were half-dead, presumably from a lack of water.) Hopefully details like this will get ironed out as daily housekeeping service becomes a regular event again.

(We should also mention that we don't know how noisy the private deck gets when the hotel's rooftop bar is open, as it was closed both nights we were there.)

All in all, we had a fantastic stay at the Charmant and will definitely stay there again if life brings us back to La Crosse.

Date of stay: June 2021
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1  Thank Simbet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Michel Gabbud, General Manager at The Charmant Hotel, responded to this reviewResponded 21 July 2021

Good Day!

Thank you for staying with us at The Charmant hotel recently and for completing our online survey. I appreciate your very detailed and overall positive feedback but would like to apologize for the minor annoyances you experienced, in particular the dirty dishes outside your room, the poorly maintained outside deck and the condition of our outdoor plants. This is all very valuable feedback which we take seriously in order to provide an ever better guest experience.

I'm glad though that you overall enjoyed your stay with us here at the hotel and hope that we can soon welcome you back.

Best regards,

Michel Gabbud
General Manager
The Charmant Hotel
mgabbud@thecharmanthotel.com

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Reviewed 19 July 2021

This is a beautiful historic hotel with outstanding service. It has a lovely roof top bar, the rooms are beautifully done and updated. The staff are incredibly pleasant and accommodating, I highly recommend this hotel as a perfect place to stay in LaCrosse.

Date of stay: July 2021
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Review collected in partnership with this hotel
Thank allyson360
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Charmant Front Desk, Guest Services / Front Office at The Charmant Hotel, responded to this reviewResponded 4 August 2021

Dear allyson360,

Thank you for your review! We're happy that you enjoyed our rooftop terrace and the history of the building. Please join us again!

The Front Desk

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Reviewed 19 July 2021

The Charmant is a very pleasant, welcoming hotel. The building is historic and beautiful (it was an old candy factory). The staff are very attentive and treat you as valued guests. The rooms are very comfortable with a huge walk-in shower. Best part of of the hotel is it is pet-friendly, and very welcoming to dogs. They provide a dog bed and bowls upon arrival. Would wholeheartedly reccommend this hotel to anyone traveling with their 4-legged family member..

Date of stay: July 2021
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Review collected in partnership with this hotel
Thank michelekw70
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Charmant Front Desk, Guest Services / Front Office at The Charmant Hotel, responded to this reviewResponded 4 August 2021

Dear michelekw70,

Thank you for taking the time to review your stay with us! We're happy that we were able to welcome you and your 4-legged family, and that you enjoyed your stay with us! Please join us another time!

The Front Desk

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Reviewed 19 July 2021

This older hotel with an interesting history, is located near the Mississippi and the site of river festivals, one which was going on while we were in town. The king rooms have very high ceilings but the rooms are not especially large. Good sized baths. This was one of the few places we stayed at this July that still had valets and porters interacting with patrons. Even to get ice, one had to request delivery of said to our room. At this time of social distancing, I felt this was excessive. We had a delicious pizza and drinks at their very attractive rooftop restaurant. Great atmosphere. Breakfast was served downstairs in the hotel dining room but no one suggested to us that we needed a reservation. Fortunately, we were accommodated at the bar. The food was good. There was additional seating behind us but they were lacking in sufficient staff to service it. One enterprising mom ordered her family's food at the bar and then carried it over to the seating area herself.

Room tip: We could hear the music from Riverfest but it stopped around 11PM so a room facing the river is a good choice.
Date of stay: July 2021
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1  Thank Beverly D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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