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Reviews (589)
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All reviewsoutdoor barthe beanfire pitbeautiful renovationoverlooking lake comocheese curdsstay and play packagehotel is beautifulbeautiful lobbysteam roomcan't wait to come backlounge chairswilliams bayrooms are nicelate checkwedding weekendgreat place to stay
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22 - 27 of 589 reviews
Reviewed 4 weeks ago

This was a nice getaway. We enjoyed the pool and Bar 55 but Crafted Americana was a bit pricey. Air conditioner was loud but beds were pretty comfortable. The shower was awesome, plenty of room for larger folks.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ronandmary3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 4 weeks ago

ronandmary3, Thank you for taking the time to share your comments. We're glad you enjoyed your stay and our room offerings. We hope to see you again in the near future. All the Best, Todd B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed two nights . Although the room had a fridge and coffee maker, The room was outdated, not enough hangars, white towel with spots hanging in bathroom. Ran out of kleenex the first night and it was never replaced with new box. Used the roll of TP and the house cleaning staff didnt even put a new roll on! The pool area, outdoor bar and firepit are very nice. There is a small gym which is suitable for a quick workout. The free hotel shuttle will take you downtown and the driver was very nice.

We had a private buffet breakfast on Sunday which, aside from the fresh fruit, was terrible. The bacon was almost burnt and the eggs overcooked. I asked for soy or almond milk for my coffee and was told they did not have any. I went to the coffee shop in the lobby and ordered coffee and viola! They had almond milk.

Room Tip: ask for room away from elevator
  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank shari c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 4 weeks ago

Shari c, Thank you for sharing your comments. We're glad that there were aspects of your stay that you enjoyed. We discuss all reviews internally so we can improve our guest experience. Best regards, Todd B.

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A TripAdvisor Member
1
Reviewed 4 weeks ago

Nice size room. Very clean. Very relaxing indoor and outdoor pools. Paid more for lake view but could barely see the lake through the trees. Enjoyed our stay. Would definitely stay there again.
*************************

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My biggest complaint re this hotel is that the room we selected online turned out to be opposite of what we expected after booking it online. Pictures definitely do lie.
Don’t book the Double King .. which has an extra bedroom with a king bed. Well when we checked in I went to put my things in the bedroom & when I walked in it felt like a sauna. Obviously wouldn’t be able to close the door for privacy etc... Also I have asthma which the air in the room was setting off. We called maintenance & he came in & said there was nothing he could do to make it any cooler other than blasting the air in the main room & offered us a small fan to put in bedroom & said we’d have to prop the door open., Still too hot!
I was up almost all night & my boyfriend barely slept as well. Felt very uncomfortable. As a bonus the beds are hard & the pillows are old & lumpy. So gross!!! My son slept in the main room which felt like a freezer.
Also if you think you are going to get a resort style hotel .. think again.
No valet & no luggage cart or anything to help you bring your luggage to the room.
Crappy plastic cups in the rooms & an old coffee maker that is set up with no outlet anywhere near it. Drapes had a rip in them.
This hotel is completely misrepresented online.
Don’t waste your time or money here.

Stayed: July 2018, travelled with family
Thank Colleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 4 weeks ago

Colleen L, Thank you for taking the time to share your comments. We take every review very seriously and I apologies for your experience. I do believe that our rooms are accurately represented on our website. Sincerely, Todd B

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Reviewed 5 weeks ago

Friendly service, down the street a ways from downtown. Hotel has large rooms and functional amenities. However the place needs an update- carpet at a minimum needs replacing. Restaurants are good and reasonably priced. Gym is small but has some great equipment. Pool and outdoor bar is good. Great views and manicured grounds.

  • Stayed: July 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Cohibaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbaior, General Manager at The Ridge Hotel, responded to this reviewResponded 4 weeks ago

Cohibaba, We're so glad you enjoyed your stay at The Ridge. We hope to see you again in the near future. Best Regards, Todd B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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