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“Poor service, dirty rooms”

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The Econo Lodge Milwaukee Airport Hotel
Ranked #51 of 55 Hotels in Milwaukee
Reviewed 16 July 2017 via mobile

Check in we were greeted by an extremely rude night clerk. Hotel policy is to photocopy and keep driver's license and credit card - fraud alert! Clerk did not return my cc after photocopying, denied when I realized it about 20 min later. Had to cancel the card. First room was dirty, moved to another that had no nightstands, poorly patched hole in wall, no clock, no lightbulbs in two lamps, dirty sheets that we had to replace 2x with rude desk clerk. Hallways and breakfast area poorly maintained, stacks of furniture and generally dirty areas. Such a bad reflection for Choice hotels.

Stayed: July 2017
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeMilwaukee, Guest Relations Manager at The Econo Lodge Milwaukee Airport Hotel, responded to this reviewResponded 22 July 2017

Dear Karen F,

Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We want you to know that we take your comments to heart and that we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel.We wish you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

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3 - 7 of 144 reviews

Reviewed 24 June 2017 via mobile

Very poor customer service. Person at the check in counter was not welcoming at all and rude. Bed and pillows have hardly and give, very hard. The walls are also very thin. We could hear the room next to us talking and woke us up multiple time through the night. As people walked through the halls in the floor above us that also woke us up. At one point around 2am it sounded like a huge group was stomping through the halls above us. I am a very heavy sleeper but this place was not a good place to sleep and I was woken up multiple times. A good thing I can say is the shuttle service was very prompt with both drop off and pick up. Be prepared to sit in a smelly van surrounded by other people's trash. I had to wipe away old french fries so I wouldn't sit on them and the cup holders were filled with fries, wrappers and other trash. Gross! Unfortunately I got what I paid for. I won't be cheap with hotels any more. Very poor quality and very poor customer service.

Stayed: June 2017, travelled with family
Thank Chalsey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeMilwaukee, Guest Relations Manager at The Econo Lodge Milwaukee Airport Hotel, responded to this reviewResponded 27 June 2017

Dear Chalsey N,

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

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Reviewed 14 June 2017 via mobile

Looks like they are in process of updating the hotel. Our room was recently remodeled, which was nice. This is a no frills hotel, which served our purpose perfectly. If you are not in need of a frodge, microwave, or pool, this is a great fit.
The "deluxe breakfast ", left alot to be desired.
The gal at the front desk could not have been any nicer or pleasant to work with.

Stayed: June 2017, travelled with family
Thank Kellie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeMilwaukee, Guest Relations Manager at The Econo Lodge Milwaukee Airport Hotel, responded to this reviewResponded 15 June 2017

Dear Kellie E,

Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We look forward to welcoming you back during your next stay in the area.

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Reviewed 6 March 2017

We have stayed at the Econo Lodge near the airport in Milwaukee for several years prior to flights and we take advantage of the parking and shuttle. Clean rooms (they are remodeling and their is some dust but no big deal).EZ check in, quiet nights sleep, basic breakfast but still good, prompt ride the the airport. As it had been in the past it was just as they said it would be. THANKS for another trouble free pre flight experience.

Room Tip: First floor is nice in the moring.
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  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Wisconsinbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeMilwaukee, Guest Relations Manager at The Econo Lodge Milwaukee Airport Hotel, responded to this reviewResponded 9 March 2017

Dear Wisconsinbiker,

Thank you for letting us know how impressed you are with our hotel! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are all looking forward to your next visit and hope it will be just as enjoyable.

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Reviewed 20 February 2017

Stayed here for Irish Fest 2015. The room was quiet and staff was very friendly and helpful. Breakfast was decent and we never felt unsafe although we did return to the hotel late. I had booked through hotwire and although it was not expected we were given a room with a fridge and microwave. 2016 we thought we would try for a fancier hotel, but were not as happy and the Econo lodge is near the park and ride lot to get to the festival grounds. We will be returning here for the 2017 Irish Fest and I was able to book the same type of room at the hotel website for hotwire prices. Can't beat that. If you want a hotel with a decent room, breakfast, staff, and plan on going to the festival grounds on the bus this is a great fit.

Room Tip: No elevator, so if disabled call ahead to stay on the first floor. There are lots of spots by doorwa...
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  • Stayed: August 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeMilwaukee, Guest Relations Manager at The Econo Lodge Milwaukee Airport Hotel, responded to this reviewResponded 22 February 2017

Dear Kate W,

Thank you so much for your feedback and kind words regarding the five star service and
accommodations that you received during your most recent stay with us! t is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We're glad you had a great time with us and we look forward to serving you again.

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Additional Information about The Econo Lodge Milwaukee Airport Hotel

Address: 6541 S 13th St, Milwaukee, WI 53221
Phone Number:
Region: United States > Wisconsin > Milwaukee
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 55 Hotels in Milwaukee
Price Range: $70 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Econo Lodge Milwaukee Airport Hotel 2*
Number of rooms: 100
Official Description (provided by the hotel):
This airport hotel is situated near a Milwaukee Mitchell International airport serving 24 hours free shuttle to and from airport every hour.It also provides Complimentary wireless internet and 24-hour business center and business services and free continental breakfast. ... more   less 
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Also Known As:
Econolodge Milwaukee Airport Hotel
Milwaukee Econo Lodge

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