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Reviews (1,019)
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All reviewsmilwaukee airportpool areagrab and gopark and flyhot tubleave your carnice poolan early flightshuttle servicefree breakfasthot breakfastbeds were comfortablehotel restaurantaviatorricoloungeatrium
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Reviewed 4 August 2017 via mobile

Was pleasantly surprised by this one after reading so many negative reviews. Pool is nice and whirlpool is viciously bubbly. May be a little dirty in the halls and on floors but the pros outweigh the cons overwhelmingly.

Stayed: August 2017, travelled as a couple
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017 via mobile

The hotel was in serious disrepair. The elevator was the creepiest ever! We got in and you felt you were trapped in a coffin, we picked our floor and the elevator seemed to move, made a ton of creaking noises and a drop. However, the door didn't open until we hit the open door button and we had gone nowhere. Check in person was friendly but that is all they had going for them. We had 3 registered guests but only received 2 breakfast coupons. Pool looked nice but we couldn't get over the dingy appearance of everything else so we took off asap the next morning.

Stayed: August 2017, travelled with family
1  Thank Rochelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

Room was dirty, shower couldn't make up its mind if it wanted to be hot or cold. Used band aid on floor in room human poop in hallway near pool . This hotel was quite disappointing. If you have any other options use them

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Phil3121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternHotels, Corporate at Best Western Plus Milwaukee Airport Hotel & Conference Center, responded to this reviewResponded 7 August 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

Cleanliness was poor rooms cleaner than hallways. Room vent had cigarette smell. Location was easy to get to. Lobby and bar were professional looking. Pool was a good temp. Chairs in pool area were old and torn

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 414lanettej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Sadly our experience at this hotel was something out of a Seinfeld episode. Apparently they know how to "take a reservation" but not how to "hold a reservation"!!...And that is the MOST IMPORTANT PART!!
We arrived at the hotel as part of a very large group with all of us staying at this hotel. We were told we could not check in when we arrived around 1:40pm. Seeing as we were going to a Cubs/Brewers night game we would not be around to check in at 3:00 pm and were assured there would be no problem checking in after the game around 11:00 pm. We even called the hotel at 5:40pm just to confirm that they would still "hold our reservation" and we were assured there would be no issue!!! Well I'm sure you can guess how this saga ended......They overbooked & no longer had ANY ROOMS available. The front desk staff attempted to find us two rooms(we were a party of 5) at a nearby hotel but were unsuccessful. After 90 minutes all we were offered was a conference room with 5 cots!!! Seriously???? The only compensation we received after MULTIPLE CALLS to management who were asleep warm and cozy in there own beds was $100 cash after much persistence from my sister-in-law. I cannot fault the staff as they were "royally screwed" by their coworker. After a very long day the only option we had was to drive home.......a TWO HOUR drive to be exact! Definitely NOT the way we expected to end our day!!! This establishment need to seriously revamp their check-in policies. If the guests are there prior to their rooms being available LET THEM CHECK IN! It is a very common practice in many hotels. We had confirmation numbers and you had our credit card number. There was absolutely no reason to give our rooms away. Had we been a "no show" you still would have been able to change us for the night! I did feel sympathy for the staff as they were left no options to rectify this situation & just became the victims of poor customer service by their coworker (RICCO).

Stayed: July 2017, travelled with friends
Thank ducky530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternHotels, Corporate at Best Western Plus Milwaukee Airport Hotel & Conference Center, responded to this reviewResponded 7 August 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

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