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Grand Lodge Waterpark Resort
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Reviews (300)
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165
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9
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All reviewswater parkgrand lodgelazy riverall agessnack barbreakfast buffetlife guardswaterpark resortperfect sizepizzawisconsin dellslarger slidesa lot of funspring breakpull out couchqueen loftthe grill
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6 - 11 of 300 reviews
Reviewed 4 January 2018

It was nice, not spectacular. Free breakfast was a zoo in that small room and it would have been nice if they would have moved it to a banquet room. Staff was exceptional and really went all out to keep up.

Stayed: December 2017, travelled with family
Thank ThorsMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janae T, Public Relations Manager at Grand Lodge Waterpark Resort, responded to this reviewResponded 5 January 2018

ThorsMomma, Thank you for taking the time to leave us a review. We appreciate the feedback and are happy to see that you enjoyed your time at the hotel and found the staff to be most helpful. We look forward to hosting you for another great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

We stayed in the expanded king with fireplace suites, which were roomy and clean. It was nice having the extra 1/2 bath and massage chair upstairs. All of the employees we encountered were very nice. We stayed when it was 15 below outside, which I think had something to do with us not being able to keep the room at a comfortable temperature. It was always cold. There was good water pressure and plenty of hot water, and it was extremely hot. You need to watch your little ones while bathing. It was very convenient having the mini fridge and microwave in the room. There is a grocery store that is right across the street so you can stock up on snacks and drinks. The water park was a little small and a bit too crowded during the week end because they sell passes to those not staying at the hotel, but everyone was behaving so it wasn't that bad.

While we had a nice time, I wouldn't recommend going on New Year's Eve again. The water park was only open from 10 am to 1 pm, and it usually would have been closed since it was a Monday. The arcade and snack bar were also closed. There was nothing to do on the 1st. Very few restaurants were open in the area, and no shops. We had intended to ski, but not when it is 15 below zero out! We drove to Wausau and most restaurants were closed there as well, so we just wound up watching tv. It was a little more relaxing than we were hoping for.

Stayed: December 2017, travelled with family
Thank msomnipotent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janae T, Public Relations Manager at Grand Lodge Waterpark Resort, responded to this reviewResponded 5 January 2018

msomnipotent, Thank you for taking a couple minutes out of your day to write a review of your recent stay at The Grand Lodge. The massage chairs are pretty amazing, and we are happy to hear that you found the staff to be helpful during your stay. We do have limited hours that the Waterpark is open during the week, but happy you got to enjoy it for a little bit during your stay. We look forward to hosting you and your family again soon!

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Reviewed 19 December 2017 via mobile

Clean room, great for a family vacation. Kids enjoyed the water park although the water was a bit on the cold side. Friendly staff. Comfortable beds. WiFi was okay but not great for uploading videos. Would stay again!

Stayed: December 2017, travelled with family
Thank marshaann27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janae T, Public Relations Manager at Grand Lodge Waterpark Resort, responded to this reviewResponded 5 January 2018

marshaann27, Wow, what a great mini getaway you had at the Grand Lodge! It is a great family destination where both kids and adults alike can relax and unwind a bit. We are happy to hear that you found the staff to be helpful as well and the beds to your liking. We look forward to hosting your family again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

as entering the place was dark and empty.only 1 employee that i saw in this huge hotel at 5;00pm,we check in,went to our room,it was nice and roomy and clean (as expected)
we had about an hour and a half to burn before our party left for dinner,so we went to the lounge for a drink only to find it closed,i went to the front desk only to find it vacant.after about 10 minutes I finely saw somebody moiling around in back and got there attention.
i asked about the lounge,she said sorry it's closed,so i asked about the pool and hot tub and she again sorry it's closed but if i really wanted to i could go to there sister hotel and use there pool and hot tub that was 2 blocks away (REALLY) MAYBE we should have check in to there sister hotel.

Room Tip: go to there sister hotel 2 blocks away
  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
2  Thank chucks449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janae T, Public Relations Manager at Grand Lodge Waterpark Resort, responded to this reviewResponded 6 December 2017

chucks499, Thank you for taking the time to share your recent experience with us. Our waterpark is open limited hours during the week. I apologize for the lounge being closed and will follow back up with management to see where the disconnect was. I appreciate you letting us know about these items and we look forward to hosting you for a better stay soon.

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Reviewed 17 October 2017 via mobile

Stayed in a whirlpool suite as a couple for an overnight get away. The room was clean which is always important & the staff was friendly. We are in our early/mid 20's, & the water park is decent if you're not looking to take a trip to the Dells. Although, the 3 larger slides & the lazy river were really the only appealing things to us, so we only spent 2 hours in the park before heading into the arcade, which was a very fun time! I would definitely recommend staying here! *we did have a problem with our card being charged for the room price after paying cash. They refunded, but something to be careful with!*

Stayed: October 2017, travelled as a couple
1  Thank diver108797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janae T, Public Relations Manager at Grand Lodge Waterpark Resort, responded to this reviewResponded 31 October 2017

diver108797, Thank you for taking the time to leave us a review of our hotel and waterpark. We are thrilled to hear that everyone had such a great time in the waterpark as well as the arcade. Thankfully we were able to correct the billing error, our apologies and we will look into ongoing training on this particular issues as well in order to prevent it from occurring again. We look forward to hosting you for another overnight away soon!

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