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Hampton Inn Gillette
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Reviews (218)
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All reviewsfront deskhilton brandgreat hotelhigh schoolcomfortable roomcookiesnight's sleepdefinitely stay here againhotel is locatedyogurtpool and hot tubpool areacomplimentary breakfastthe breakfast areagreat breakfastroad tripinns
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3 - 8 of 218 reviews
Reviewed 24 March 2018

This comfortable Inn is located just off of I-90 in Gillette, known as the “Energy Capital of the Nation,” with vast coal and oil reserves. We used this Inn as our half way point between Rapid City and Little Big Horn Battlefield.

This Hampton is modern. The staff is friendly and the room is clean. The comfortable bed really makes for a relaxing night after a long day of driving and touring. The mini refrigerator, large screen TV and microwave are big advantages. The bathroom is up to date.

We did use the laundry area. The breakfast area is large with plenty of choices to choose from.

We did eat at the Mexican Restaurant, Los Campadres, across the street. A colorful ambiance is mixed with genuine Mexican food. We highly recommend this treasure of a restaurant.

If you found this review “helpful” in any way, please press “LIKE” to let me know.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Marty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2018 via mobile

I have stayed here a few times over the past few months while working in Gillette. The beds are very comfortable, clean and quiet rooms, and the staff was very friendly and accommodating! The cookies and drinks during “happy hour” are perfect.

Stayed: February 2018, travelled on business
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018

The staff was very friendly. Our room was spacious, clean, and quiet. The bed was comfortable. We arrived in the evening and did not know where to eat locally. The staff member pointed out the Los Compadres restaurant as a good place to eat (see separate review for the restaurant). The breakfast was good; it was typical of so many motels (cold and warm cereal, waffles, coffee/tea/juice, baked goods, and fruit. Highly recommended!

Room Tip: Second floor was quiet.
  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank nightingale1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2018

The staff was extremely unprofessional and not helpful at all. Two desk staff were on their cell phone during the evening, sitting in the guest area and were annoyed when we asked for a packet of hot chocolate.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Kristina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra C, Manager at Hampton Inn Gillette, responded to this reviewResponded 31 January 2018

Dear Kristina,

Please accept my apologies on behalf of my staff for the poor service you encountered during your stay with us. This is totally unacceptable and not the usual wonderful service we are known for. If you could please contact me at the hotel, 307-686-2000, I would like to discuss this matter with you further, so as to ascertain when you were here and the staff that was on duty, as well as to honor our 100% Satisfaction Guarantee for your stay.
Again, my sincere apologies that you did not receive outstanding service here at the Hampton Inn Gillette.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2017

Excellent all around, super friendly staff. Very quiet for our stay though the parkig lot was mostly full. Early morning coffee in the lobby and a complimentary travel snack was so appreciated as I had a 5:45 flight out of town that morning. Easy drive to the Gillette-Campbell County Airport. Lots of nice places to eat nearby, the lady at the front desk recommended the Rail Yard and it was excellent!

Room Tip: I reserved online and asked for a quiet room and that is exactly what I received!
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Service
Thank Vicki_TD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra C, Manager at Hampton Inn Gillette, responded to this reviewResponded 31 January 2018

Thank you so much for leaving us a wonderful review! We are so happy to hear that you enjoyed your stay with us! Our guarantee states "Making You Happy Makes Us Happy"! We live by this every day and appreciate affirmation of this in your positive review!
We hope to see you again the next time you are in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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