Scp hilo hotel was an exceptional experience Keala, Sonia, and Erica from the front desk show excellent customer service. The house keepers are very courteous and kind. Even the maintenance guys Russel and Anthony are very professional. I would definitely got back to this hotel. I will be recommending this hotel to all of my friends who go to the big island. Thank you for a wonderful stay and hope visit in the future.
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Customer Service was excellent, Great location, Pool and facility is beautifully renovated, Kids were so happy. Everything was just wonderful.. ate at the restaurant, had the Hana Hou Hamburger Steak. It was delicious. Over excellent experience… Mahalo Mahalo Mahalo
My 2 young daughters and i stayed at the newly renovated SCP hotel and loved our time there. Our room was clean, and comfortable. There was onsite washer and laundry that we made use of, and it even took credit cards which was helpful cause i didn’t have any cash on hand. The staff was so friendly saying hello and interacting with my daughters. We had the pool to ourselves and had a blast there. It was a quick overnight trip but this hotel has definitely left a great impression on us. We will be back again soon!
Stayed two nights at the SCP Hotel and were super impressed from the moment we arrived. Priscilla checked us in and was super kind and welcoming. The common areas of the hotel we gorgeous and the kombucha at check in was a nice touch! It’s a beautiful property and we will recommend to anyone. Thank you for the hospitality!
The public spaces look great after the remodel - just like the pictures. Our room was clean with new paint, floors, windows, ceiling fan, beds, furniture and everything was in good repair, but it had a basic plain feeling. I think it was just the lack of headboards or wall decor, or the plasticky laminate flooring, or the simple white bed covers. Nonetheless, room was large and spotless, beds were firm, walls were sound proof. Room air conditioner did it's job very well, water pressure was strong and hot! An ice machine is down the hall, a small refrigerator was in the corner of the room. Coconut Grill is conveniently right next door for breakfast. Good large portions, and actually too much for us. (Found Just Cruisin' Coffee less than 2 miles away that was a better fit for us - coffee and breakfast bagel sandwiches to go.)
This is a nice place, well maintained and clean. The crew are awesome, very friendly and welcoming. The rooms are super clean and the lobby is nicely arranged. It is centrally located. My kids were playing on the beach, 2 minutes walk from the hotel, for hours. We saw huge turtles swimming and grazing in the waters. Hotel manager is very nice and accommodating, it is clear that they do everything to make your stay enjoyable. I highly recommend this place, especially to families with kids.
