I was part of the group with 30 college kids, and although the experience was amazing, I did have a few issues with the lodge. Firstly, the pictures do not show fully what the apartments look like. All rooms at Arnott's are made up of a living room and two bedrooms, but the living room also has two beds in it. I slept in the living room, given no privacy or space to store my clothes. It also will only be air-conditioned if the doors to the bedrooms are open. I became close with my roommates, so my initial issues became less of a problem. I bought drawers and a hanging rack to store my clothes, but I ended up losing money because I could not transport them back home, it would have been nice for Arnott's to provide more amenities for people who stay in the common room. The kitchenette had no oven, which is disclosed, but the fridges are very poor quality and are only meant to hold a very small amount of food. It is not meant to be used to hold food for four people for three months, and it did cause us several issues throughout our time there. We actually bought a separate mini-fridge, because the Arnott's amenities were not adequate. If you were traveling by yourself or in a smaller group, you would have to rent the entire space that can hold 5 people in order to truly have privacy. The walls are very thin throughout the entire lodge, but especially in apartments as well. The staff at the front desk was great, but many of my peers had issues with the owners, Doug and Glory. It mostly stemmed from them inviting college students to stay there for 3 months and expecting them to not act like college students. We took the Mauna Kea Summit tour with Arnott's which was very enjoyable, but was priced a bit too high for what it is, in my opinion. Overall, most of the complaints I have are things I can deal with, but I think it is important for the Lodge to be more upfront about what they offer.