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4,096
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1,748
927
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Reviewed 30 January 2023

While the property is very beautiful and has dolphins, the amenities and services did not match the price point. No umbrellas for the pool chairs, no poolside drink service unless you rented a cabana at $150 a day, no room service, maid service not conducted daily and due to a large convention, there was an evening and poolside party that was very distracting. The walls in the room seemed to be paper thin, hearing the guests next door snoring and the hallway was used as storage for over 12 spare beds.

Date of stay: January 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank DEP007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 30 January 2023

Aloha,
Thank you for offering feedback about your recent experience at our resort. We're glad you enjoyed our lovely property and observing the beautiful dolphins. While not a common occurrence for our guests, your comments are important to us, and we'll use them as we continually work to improve our patrons' stay. Given another opportunity, we hope we could host you for the visit you expected.

Kind regards,
Simon, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2023

This resort is absolutely beautiful. We had a fully renovated room and it was perfect. Right from our patio we had a view of the golf course and ocean, we saw golfers coming and going during the day. But in the morning and mid afternoons we got to see whales breaching and we could’ve sat there all day and whale watched! The grounds on the Hilton are well taken care of, the flowers, bushes and tress. The hallways are filled with tons of artifacts and sculptures and the walk around the property isn’t really too bad… the monorail was down to the ocean tower most the time we were there so we did a lot of walking but it was enjoyable! They also have a boat tram that doesn’t start until the afternoon but that was really pleasant too, you got to see the property from a different perspective. The lagoon and dolphins were amazing on site too. Plenty of pools (none closed for construction). Brunch was rather pricey but that’s where we met Rainer, a buser/ server at the brunch and he was so friendly and kind. He took pictures of us and really went above and beyond to make sure we had a great experience. NUI restaurant had very good Italian food! Plenty of beautiful sights right from the hotel grounds. We also did the luau on site and it was incredible, great food and entertainment very rich in Hawaiian culture!

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank W3064XHnicoleb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 30 January 2023

Aloha Nicole,
What a delightful headline - "We will be back"! That's when we know we have lived up to our own high expectations. We are thrilled you enjoyed everything about your stay, including our awesome staff, delicious food, wonderful pools, and of course the stunning views. We look forward to having you stay with us again at Hilton Waikoloa Village.

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Reviewed 26 January 2023 via mobile

Our trip to Hilton Waikoloa was a disaster. The room air conditioner did not work for the entire trip. It took two days of texting between me and my wife to get maintenance to come. I was on a work trip. Bottom line is they never fixed the air during 6 nights stay. They gave us fans and offered us a different room on the final night. Like you are going to pack and move on your final night. This resort only has one restaurant open during the day and severely understaffed. This was my second visit to the resort. The first time we had air problems as well. We were not the only people without air. As a life time diamond member they never even offered me a thing. My company had three weeks of rooms at the resort. One colleague stayed at the Marriott and it was perfect. I will not visit this location again. The food is so over priced that it makes the Michelin star restaurants look inexpensive. This was 7th trip to the islands and this ruined it for me. The locals deserve better management and support. I am appalled that after one conversation with management that nothing was resolved. Do not stay here.

Date of stay: January 2023
Trip type: Travelled on business
5  Thank Road824570
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 28 January 2023

Aloha,
Thank you for providing feedback about your recent experience at our resort. We're sorry our accommodations didn't meet your and your wife's expectations. While not a common occurrence for our guests, your comments are important as we continually work to improve our patrons' stay. Safe travels in the future.

Kind regards,
Simon, Hotel Manager

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Reviewed 19 January 2023 via mobile

The resort is huge. Be prepared to walk, a lot. Tram is slow and it’s just easier to walk.

Food is ridiculously over priced. $65 per person for breakfast buffet. Better option is to take a 15 minute walk to Queens Market.

The rooms were clean and the staff wonderful. They were very helpful in scheduling an ATV tour.

There is no beach or anything resembling a beach. There is a dirty lagoon with limited seating. There are several pools, but zero umbrellas and there were never enough chairs.

It’s a nice resort but there are better options.

Room tip: Shuttle to malls is $5, not $2 as website says. Eat your meals at the malls. Resort restaurants are over priced
Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank FatTraveler1009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 20 January 2023

Aloha!
From our friendly team to our exceptional accommodations, we're glad you enjoyed so much about your stay with us. Rest assured, our team is looking into the issues you encountered so we can improve our overall experience, and we hope for another chance to impress you in the future.

Kind regards,
Simon, Hotel Manager

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Reviewed 18 January 2023

Our stay at the Hilton was beyond any expectations. The hotel is located in the cute village of Waikoloa which is worth the visit. It gives you instant happiness! The property is so amazing: the beaches (wild with lava rocks but also sandy with calm waters), the well maintained gardens, the swimming pools, the transportation (tram and boat), the view on the Mauna Loa (which was erupting during our stay) and the beautiful sunrises/sunsets. The staff is the best! They are so polite and helpful. From the gardeners to the housekeeping to the receptionists, they all contributed to the best feeling we ever had. We got married at the Hilton and we are so grateful for the once in a lifetime experience they created for us. Everything was so perfect! From the planning to the execution. I wouldn't change a thing! If you are planning a wedding too, you will be over the moon with Megan. She is just the best. We love her so much! We stayed in the Dolphin Suite and we are (still) in awe...This suite offers you all the luxury, amenities and space you need. And even more! The fact that you can enjoy the beauty of the dolphins in the early morning or evening is priceless. Just sit in silence (please respect the animals) on the balcony and enjoy their presence. I highly recommend this amazing hotel for your holiday, business events or wedding. You will not be dissapointed!

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 390nuriav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 19 January 2023

Aloha Nuria,
How wonderful it is to know that you enjoyed so much of your stay and that you chose Hilton Waikoloa Village for your special day. We do believe congratulations are in order! On behalf of our entire team, we thank you for your detailed review and for having the opportunity to host you. We hope you will return so we can create many more memorable moments. Safe travels!

Kind regards,
Simon, Hotel Manager

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