We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,526)
Filter reviews
1,526 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Show reviews that mention
All reviewswater slideslazy riveracross the streetpool areasandy bottomhigh end appliancesoasis restauranttop of the linethe kitchenmountain viewpool staffkauai exclusive managementwasher dryerocean frontcleaning feethrough vrboparking lot
Updating list...
22 - 27 of 1,526 reviews
Reviewed 11 July 2018

Our family of 4 enjoyed a 3 night stay in late June. This unit is ground level, with three sliding doors (2 bedrooms and living room) opening onto an extensive patio that borders the lawn with the ocean right beyond. You can hear waves from the patio and unit when doors are open. Views are outstanding, and sitting on the various comfy pieces of patio furniture is outstanding. Lots of fun activity from birds and lizards to watch from the patio at any time. Kitchen is large and very nicely outfitted. The two bedrooms have VERY comfortable mattresses, much better than typical at vacation rentals. The resort is peaceful and quiet. The pool complex is great, open from 8 am till 10 pm, water is kept very warm, and it never seemed crowded. Landscaping around pool is very nice, as is the evening lighting. Landscapers and pool crews were out every morning taking care of things and keeping it all looking great. Loved that landscapers used machetes rather than power cutters, which fit with the quiet and relaxed vibe. Open air lobby that opens into picturesque koi pond and pool complex is very nice for a condo rental. Drawbacks in our room were variety of lights that didn't work, shower stall that wasn't cleaned as well as it could have been, and awkward, somewhat cramped feel of living room. A big problem was a poorly functioning water heater, which meant you were lucky to get enough hot water to fill one of the jacuzzi tubs, after which forget about hot water for a few hours. This is a condo rental (we rented through Kauai Calls, who handled everything very well), not a hotel. So don't expect some of the hotel services like a bellman. Some reviewers don't seem to have understood what they were paying for. Location was very convenient. Two supermarkets (Foodland and Safeway) easy to walk to right across street in addition to various restaurants (inlcluding McDonalds for a quick fix). Beach fronting complex is scenic, though full of rocks like so many Kauai beaches (again, this is not a secret, but some apparently do no research before they pay).

Room Tip: The location of H101 was great, felt very private, views outstanding, mere steps to beach or pool
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Doug274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

The condo was excellent. Being next to the elevator and on the second floor, I was concerned about noise, but it was very quiet. Great view, and could still see the ocean.

The unit itself was clean, and amenities were sufficient to get going. The four folding beach chairs were great, as was the three boogie boards. The unit also came with a Pack and Play and a booster seat. We were under the impression that it was a table booster only, it actually is a car booster. I actually had bought the same one for my grandson, and wish I had known.

There were a couple of issues with the unit, and when I called, the management company (Kauai Calls) was extremely courteous and the repairs and replacements were done immediately. Great response!!

The kitchen stove takes a little to figure out as well as the washer and dryer. A little notebook containing "How to" instructions would be helpful.

The pool and area is well maintained and the family enjoyed it. The BBQ areas were a challenge. The one closest to the towel service has a wind exposure issue that makes it hard to light the burners and get a good temp if breezy. The ones by the Oasis kitchen were much better.

Only negative on the pool is that the deepest area is only 4 feet. I wish it had a more traditional deep and to allow swimming, but, all in all, it was still fun to be in. The hot tubs were clean and relaxing; especially if you avoided the family one. There are two adults only tubs.

The Oasis restaurant was excellent. We ate there for our anniversary, and the general manager and our waiter Nick, made the experience an A+. In retrospect, I wish I could have had the chance to eat there more.

Parking was adequate, and there was always space. There was security visible at night, and I always felt safe. There was a safe in the second bedroom, and thought it should have been in the master.

Upon reflection, we intend to return some day soon to Kauai, and I will definitely be looking to book a
D206 again. The communication with Kauai Calls was excellent, the app was easy to use, and their recommendation of Kauay Baby Gear for extras for the grandbabies was perfect.

Great job to everyone!

Stayed: June 2018, travelled with family
1  Thank Drewcare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2018

We chose this resort because of the ability to accommodate our family of 6 in one room, and have a washer/dryer and kitchen. We had a 4th floor royal ocean front suit (G406) and it was gorgeous, as well as the view! Amenities were awesome. It was INCREDIBLE to hear the sound of the ocean waves from each bedroom and living room. We also loved that even though the property was at capacity, it was still quiet and seemed as we had the place to ourselves.

The downfall was our teens could not use the sleeper sofa as it was so badly deteriorated with springs sticking through. Our teens ended up pushing chairs together and sleeping on them :(. Definitely disappointed when paying so much money for a room. We did tell the front desk, and apparently it is up to the individual resort unit owner to take care of those items. (we did book directly through Waipouli Beach Resort).

We splurged a lot on this trip and went all out. Breakfast is our favorite meal of the day and we chose the Oasis on the Beach restaurant onsite one morning. We were extremely disappointed. Service was awful and food mediocre at best for the price we paid. (yes, it is island time, but when we and just 1 other family were the only ones dining, and condiments that were asked for aren't brought out until the food is cold, that's a bit much- especially when the staff is chatting in the corner while you're waiting). Definitely wouldn't return. (Would choose the Kauai Beach Resort Breakfast Buffet any day over the Oasis)

By the last day of our stay, we had budget saving dining options down pat- so easy to walk across the street with typical teen-loving places to dine or bring food back. Subway, McDonald, Chinese... etc. Check out Kenji Burger (yum!) for a more unique economical treat, as well as VIP Sweets and Treats to bring back breakfast pastries-- Super fresh and delicious!

Overall, we did enjoy our stay and would return here. If you need a room with all the extras such as 3 baths and full kitchen to cook during your stay, this is the place. If you don't need all of that, and are looking for a great place to sleep with an authentic Hawaiian feel, we'd chose Kauai Beach Resort down the road closer to the airport- our all out favorite!

Room Tip: Ocean Front Rooms with the sound of the ocean can't be beat!
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018

We had four families who visited together. The condos were all very nice and the two bedrooms all had separate baths so that two couples could easily share. The "river" style pool had two waterslides which made for constant entertainment for the kids. The towel shack also had items (masks, flippers, boogie boards to rent for field trips to other places on the island. The rent was high but worth it. We were there in March and are returning in August of this year. You must book early to get your ideal dates. We were forced to take a two bedroom simply because that's all they had left. One hint: views are nice but you won't be in them long enough to justify the additional cost.

Stayed: March 2018
Thank annkD2707TQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

My family recently traveled to Hawaii for a much anticipated holiday and reunion which my mother booked through AAA and Pleasant Holidays. The first leg of our trip to Maui was absolutely wonderful. The second leg of our trip to Kauai however began in an incredibly unpleasant way.
Upon arrival at Waipouli Beach Resort & Spa Kauai by Outrigger in Kapaa, Hawaii I approached front desk staff and asked if there were bellmen who could assist with our luggage and was told there are not. I then requested use of a luggage cart (with 6 traveling we had a fair bit of luggage). One cart was in the lobby already loaded with the luggage of another family who were still waiting to check into their room well after the stated check-in time. I was told by the staff they didn’t know where the other cart (as in only 1) was and they did not offer to attempt to locate it. When asked why there were only 2 luggage carts for a property of this size the woman proceeded to go into a lengthy explanation of how we could not and should not expect the kinds of services and amenities usually encountered at a resort. I asked her to reconcile for me the fact that the property referred to itself as a resort in its name Waipouli Beach “Resort” & Spa Kauai by Outrigger and that I should be ok that the “resort” is in fact not a “resort” which she could not. Ok, so it’s a “resort-non-resort” I guess…??
We proceeded to check-in and were provided a series of codes that were to be used in lieu of keys or key cards. The code to enter the room was a 6 digit numerical code and the code to enter the pool area was an 11 digit numerical code including a hashtag, this type of entry system is just weird. Personally I find it unreasonable to expect that guests should, or could, have to remember both a 6 and 11 digit code just to access the facilities. In addition to being provided our codes, which we began to refer to as our prisoner ID codes, we were offered the option to add-on daily housekeeping services because again these services can only be expected at a resort. Our options included 1) full service for $250 US dollars per day or 2) towels & trash for $150 US dollars per day. For $150 US dollars per day the towels & trash option provided for replacement of dirty towels, emptying of trash bins and replacement of trash liners. Hmm, perhaps it’s because they replace the trash liners that the “resort-non-resort” can charge such an absurd price.
We then carried our luggage, without the assistance of a bellman or luggage cart, to our 2 bedroom unit described on the Outrigger website as “luxurious units with rich hardwood furnishings, gourmet kitchens, and spacious baths.” Upon entry both the sight and smell hit us as it was a dreary, shabby and filthy unit that had a stale acrid smell that could be tasted on your tongue. We were horrified and in utter shock. A few of us headed to the dining table to reflect and discuss what to do. I sat and nearly fell through the chair as there was apparently no backing beneath the cushion and my brother in law laid a towel on the seat cushion of his chair so the he didn’t have to touch the totally stained disgusting fabric. All of the furniture was worn and stained, some windows were not in working condition and there were dead insects on the floors; I was struggling to find the luxury. Apparently being provided a clean accommodation with everything in proper working condition is also something one cannot and should not expect at a “resort-non-resort.” I called the reception desk to explain our concerns and asked if there were any recently renovated units that we could be moved to. She said she would check if there were any available units that had a new sofa. I found that to be an odd comment as there was far more wrong with the unit than just the filthy sofa and asked what she meant by her comment. She explained that at this Outrigger “resort-non-resort” a new sofa apparently meant newly renovated. Huh!!?? The only other accommodation she could offer was 2 separate units “overlooking the Safeway parking lot” as if one would travel to Hawaii for such an enviable view.
Ok, decision made we are under no circumstances going to allow our holiday be ruined by staying at Waipouli Beach Resort & Spa Kauai by Outrigger “resort-non-resort.” Although already paid in full, and unsure of our ability to obtain a refund, we promptly checked out and drove quickly to get away. We checked into the beautiful Kauai Marriott Resort (resort that IS a resort) and proceed to have the fabulous family holiday and reunion we had all wanted.
Now back home I cannot help but reflect on my experience at Waipouli Beach Resort & Spa Kauai by Outrigger “resort-non-resort” and continue to be in disbelief. It feels as if we should have been on an episode of candid camera or one of the National Lampoons Vacation films however it was not funny. Outrigger should be ashamed managing such an atrocity of a property and Pleasant Holidays should be ashamed representing and endorsing it as anything more than a 1 star property. I never write reviews for anything but felt compelled to do so in the hopes that I can help other happy travelers from having to go through the experience my family did.

Room Tip: avoid this property at all costs
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank matthewquigley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews