For 8 years we have been traveling to the Big Island and Maui, and watched both islands get busier and busier. Longing for a quiet vacation, we finally "discovered" Lanai, and were very pleased. My husband and I spent 7 days at the Lodge at Koele, and were glad that we did because it is much more quiet, and the clientele appear to be more mature and low keyed than Manele. We did make one day trip to Manele Bay and true to most reviews, that is where the younger, more energetic crowd is. We had a flashback of Maui and quickly took the shuttle back to the mountains. The best thing about Koele is how quiet it is, and how time just seems to stop. We spent days just walking around the hotel grounds, lounging by the pool, and taking strolls through Lanai City.
On the first 6 nights we stayed in a Garden Deluxe Room. It was very comfortable, clean, and adequate. Guests at this hotel are early risers, and every morning we hear shuffling in adjacent rooms, starting at 6am. Not a problem, since the hotel is very quiet in the evenings, which allows us to get to sleep very early. It appears that the difference between the Garden Deluxe and the Garden is the location. The Garden faces outside the hotel, and the Deluxe faces inside. Both are the same size and layout and have good views. Both day and evening Housekeeping were polite and did a great job. We love the L'Occitane products.
On the 7th day, a wedding party checked in downstairs from us - it was a bridesmaid party that sounded like an entire sorority house. We asked the front desk if we could change rooms, and they moved us to a Koele Deluxe room. These are basically corner rooms that have panoramic windows. We got room 354, which had a nice view of the stables in front of the hotel, and the sunset. The view was amazing, but we had problems with ants and mosquitoes. There was a hole next to the mini bar where a trail of ants kept coming in, and there was an overhead flood light at the room entry way where the mosquitoes congregate. Every time the room door opened, the mosquitoes came rushing into the room. We spent our last night exterminating mosquitoes and ants and didn't get any sleep.
The breakfast at the Terrace was amazing every morning. The waitress Espe was a sweetheart and very nice to converse with. The food and service were excellent. Coffee and juice were $5 and $7. Basic items like fruit, cereal, and yogurt were $9-$14. Hot food entrees like omelets, eggs, and potatoes were $18-$25. We really enjoyed the Paniolo Breakfast, which is Kahlua Pork, rice, Portuguese sausage, and eggs. The Koele Loco Moco was also very good, which is made with local venison. During one of our breakfasts we met Chef Junior Ulep who was a cool young chap, friendly, talkative, and likable. During the weekend there was another chef with a French accent, who came out to say hi and was also very nice.
The pool was quiet, clean, and the service was extremely attentive. The pool attendants Heidi and Kevin set up our chairs and brought out ice water constantly. The complimentary sunscreen (SPF30) had a pleasant citrus smell and was very creamy and easy to apply. Pool food service is available from 11am-5pm, so you can order drinks and food to be brought from the kitchen to the pool.
If there is one aspect of this hotel that we had to pick on, it was the front desk and the concierge. A few of the front desk ladies did not seem very keen to help on occasions when we stopped by. One time we asked the concierge for a map of the hiking trail (a blonde, young lady). She handed us the map without saying a word, and we walked away dumbfounded. I guess we just sort of expected some interest, or questions, or at least a smile.
Another time I stopped by the front desk because I had a problem with a computer in the trophy room. There was one lady at the front desk, and she was on the phone. During the 5 minutes I stood in front of her, she made no acknowledgement of my existence and no effort to speed up the call. Finally two ladies emerged from the back office and proceeded to help the gentleman BEHIND me. I told them that I was there first, and they actually didn't even apologize. It was the gentleman behind me who apologized to me, saying that he thought I was already being helped by the lady on the phone (the same one who had ignored me). No problem, since this is just a small portion of the trip.
We will definitely return to Lanai, and stay at the Lodge. It's a great place for couples looking for a quiet retreat. Thanks again to Heidi, Kevin, Espe, Junior, and the entire housekeeping staff for the exceptional service.
- Official Description (provided by the hotel):
- Four Seasons Resort Lana'i, The Lodge at Koele is the essence of unexpected Hawaii. Set in the verdant upcountry, The Lodge is reminiscent of a country manor, surrounded by towering pines and offering estate activities such as championship golf, horseback riding and clay shooting. Residential style accommodations are surrounded by manicured gardens. The wrap-around verandah is ideal for relaxing, while inside, guests can sit fireside for afternoon tea or delight in live nightly entertainment. ... more less
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- Also Known As:
- 4 Seasons Resort Lana`i, The Lodge At Koele
- Four Seasons Resort Lana`i, The Lodge At Koele Hotel Lanai City
- Four Seasons Koele
- Four Seasons Lanai City
- Lanai City Four Seasons