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Reviewed 22 October 2021

I read a lot of the reviews leading up to my stay, and there was definitely a mixed bag. However, many of the problems/issues I read about were non-existent, so maybe they were earlier, pandemic-related issues that are not there now.

Wife and I stayed in the Hokupa'a tower for 6 nights. It's a recently refurbished building, but it's still an older building. This is why I can't give a perfect rating: the first half of our stay featured wind gusts of 30-40 mph, and every time the wind picked up, it would whistle through a gap somewhere around the balcony window. No one cares if this happens during the day, but it's a bit aggravating to hear it in the middle of the night.

The room wasn't huge, but the goal is to not spend too much time there. You're in Hawai'i! The bed was comfortable, and that's what really matters.

Hokupa'a guests have exclusive access to the Lanai, a bar with a small, shallow pool area. Included is a daily breakfast (no extra cost...I'd say free, but the price I'm sure is already baked into the room and/or resort fees) that was extensive enough to keep you fueled for a day ahead. They also have a complementary appetizer available in the evening, but we only took advantage of that the night we arrived. One can order a few other food items there as well. Staff was friendly!

As Hokupa'a "residents", we were reached out to via email before our stay to see if there was anything special I wanted to arrange, which was a nice touch.

Numerous pools including an adults-only pool area with adjacent bar with on-deck wait staff. Used this frequently. Never had issues with getting towels or chairs being claimed by people who then wouldn't actually use them until later. There wasn't a time that I didn't see available chairs somewhere...they might not be right where you want to sit based on your preferences (chairs around umbrellas went quickly), but they were there.
There are two water slides at one of the pools...a small one for young kids and a larger, twistier one with a lot more speed, which was cool.

Many other available amenities, most of which we didn't use as we were either at the pools, on the beach, or at some off-campus activity.

Do not expect an inexpensive stay. There will be resort fees, taxes, and a parking fee. If it wasn't for us needing a car to get up to Haleakalā, we would have used the Westin shuttle (which is included as part of the resort fee) to Lahaina multiple times and alternative transportation form the airport. Would have been cheaper than a rental car!

Well kept grounds, friendly staff, a comfortable sleep (especially without a wind whistle), and no issues with food, drinks, or the amenities we used led to a much-needed chance to unwind!

Date of stay: October 2021
    • Value
    • Sleep Quality
    • Service
Thank qryche68
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali, responded to this reviewResponded 22 October 2021

Aloha qryche68,

Mahalo for taking the time to share detailed feedback about your experience at our resort. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. We appreciate you highlighting your favorite features of our resort, from our various pools to the special Lanai access. We are delighted you left with memories to cherish. It was our pleasure accommodating you, and we hope to see you again when your travels bring you back to Maui.

With Warmest Aloha,
Selawe Tau
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021

From the time we checked in, to the time we checked out, we had a wonderful time at the Westin Maui Resort and Spa! Our initial contact, Miss Megumi, was such a joy. She upgraded us from the Ocean Tower to the Hokupa'a Tower as a complimentary gift because we were celebrating our 20th wedding anniversary, and also provided us with Kukui nut leis and some beverage tickets.

The room was nice, clean, and spacious and the view was spectacular. Prior to visiting, I read many reviews and some complaints included thin walls and loud hallways. I didn't find that to be the case at all. We did not hear our neighbors and we were often the only people in the corridors and elevators in our tower.

We rented two beach facing pool cabanas one of the days we were there and my only complaint about those is that I wish that the cabana tents were adjustable or that the cabanas could rotate to account for the sun. I also wouldn't mind the hours being extended either an hour earlier or later to the regular 9-5 hours. We were waiting on hourly by a sweet woman who refreshed our waters and brought us ice buckets and towels. We also had great waiter service for lunch and drinks from the nearby Hale Moʻolelo. The pool area was clean and had ample seating, however, the pool water was freezing! My daughters preferred to spend their time in the ocean, where the water was warmer.

Speaking of ocean, the beach in front of the resort was fantastic. It wasn't very busy, the sand was so soft and fine, and the water was mostly calm or safe. We were able to rent beach chairs for the day there one day but try to get there earlier - you have them for the day and when we were there, the umbrellas had already sold out.

The dining options were plentiful and the only line I had to wait in was the Starbucks line for the people like me who hadn't adjusted to the time change yet and needed a coffee fix early.

The hula show on Saturday morning was great, the grounds were well kept and beautiful, and everyone we met was helpful and kind.

The proximity to Whaler's Village was great, too. There we dined at some of the more popular restaurants, picked up some souvenirs, and grabbed some late night gelato. We traveled with our twin 16 year old daughters and we felt safe to let them roam around the area on their own, to shop and grab a snack.

We really enjoyed our time at The Westin Maui and wouldn't hesitate to return.

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank jmarc23
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali, responded to this reviewResponded 22 October 2021

Aloha jmarc23,

We are pleased that you and your family left energized and fulfilled after your stay at The Westin Maui Resort & Spa, Ka'anapali. Mahalo for your generous comments regarding the attentive and personalized service you received from our associates throughout your entire stay. We are excited they made your experience more memorable, and we look forward to sharing your kind remarks. We are also grateful for you highlighting our convenient location near Whalers Village. There are so many things to do and see on the island, and our central location provides easy access to different shops and attractions. Mahalo for being our guest, and we hope to welcome you back soon.

With Warmest Aloha,
Selawe Tau
Director of Operations

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Reviewed 15 October 2021

My wife and I have been at the resort for less than 24hrs and already feel inspired to write a 5-star review. Upon arrival, we were promptly invited to a sunset cocktail hour where we were greeted like family. Within seconds, we were handed beautifully-crafted desserts directly from the sous chef and mai tais from the most welcoming man on the island, Selawe. Selawe, alone, earns this place 5-stars. His positivity is simply contagious. We can’t wait to see what amazing adventures the rest of our stay brings!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Mobile296863
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali, responded to this reviewResponded 15 October 2021

Aloha Mobile296863,

It was our pleasure to welcome you and your wife to our resort. Our priority is to ensure each guest has a meaningful and unforgettable experience, and we are so delighted that you were welcomed with open arms by our team of dedicated professionals. Mahalo for mentioning me by name and how much you loved our cocktail hour. On behalf of the entire team, please enjoy the remainder of your stay at The Westin Maui Resort & Spa, Ka'anapali.

With Warmest Aloha,
Selawe Tau
Director of Operations

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Reviewed 9 October 2021

We visited to celebrate our 35th Wedding anniversary. Prior to arrival Kasey from the concierge staff helped us with all of our dinner arrangements for the week. Upon are arrival we were surprised and grateful to be upgraded to a nicer room. The property is beautifully maintained. Aurora from the concierge staff was amazing during the week keeping us on track with our scheduled activities and helped us with some additional activities. The hotel had fitness activities available every day, Yoga, Runwestin and Spin. Carrie, our yoga instructor and Massage therapist was phenomenal. We would definitely visit again.

Date of stay: October 2021
    • Value
    • Rooms
    • Service
1  Thank michaelkE92JV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali, responded to this reviewResponded 10 October 2021

Aloha michaelkE92JV,


Mahalo for sharing your feedback with fellow online travelers regarding your very special visit to The Westin Maui Resort & Spa, Ka'anapali. Happy Anniversary! We appreciate your generous compliments, and we are pleased you enjoyed everything about your stay. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. It was our pleasure to accommodate you, and we look forward to hosting you again.


With Warmest Aloha,
Selawe Tau
Director of Operations

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Reviewed 6 October 2021

Great place to stay. Pools were very clean and not crowded. Lots to do around the hotel. Several excursions every day. Very peaceful. Employees were particularly friendly. Food was very good in the several outlets we were in.

Date of stay: September 2021
Thank Stuerenberg2007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali, responded to this reviewResponded 6 October 2021

Aloha Stuerenberg2007,

Mahalo for your lively review of your stay at The Westin Maui Resort & Spa, Ka'anapali. It is gratifying to read you loved not only our relaxing property and outdoor pools but also our enriching activities and the delicious food we serve. Our world-class paradise setting offers an abundance of exciting things to do at our resort. Venturing off-property, our guests find a wealth of things to do that are just steps away. We also appreciate your kind comments about our intuitive associates. We look forward to welcoming you again soon.

With Warmest Aloha,
Selawe Tau
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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