I usually don't take the time to make any comments on travel accommodations; however, this time, I feel that I need to make my opinions known. These comments are in support of those of Ron S. whom my husband and I travelled with to Hawaii in March. We had ended our island cruise at 7:00 a.m. and were early arriving at Hale Ko'olau; I think around noon. Despite arriving early, the owner was very accommodating and allowed us to drop our bags off in our beach house. He welcomed us and apologized for the water that had accumulated in the car port due to flash flooding the night before. We did, in fact, go into the house with our bags but it was being cleaned so we simply checked out the layout of the house and commented on how nice and bright it was because of the large windows. We did not take time to actually look to see if there was anything wrong with the house. We did not want to interfere with the cleaners and, after all, we were early. As reported by Ron S., I was asked to sign the many documents prior to taking occupancy. Although somewhat uncomfortable with this process, I did sign which, in hind site, was a mistake. The owner indicated that he was asking us to do this as he would be very busy that day checking others in and that, if I signed now, it would be helpful to him. What Ron S. reported is accurate in terms of what we found in the house, i.e. water stains, paint peeling, 2 empty holes in the ceiling which should have accommodated smoke alarms and the only smoke detector on site had run out of batteries which was reported, promised to be replaced but, in fact, wasn't. Sliding closet doors, in the room where my husband and I stayed, were in rough shape and we were unable to close them. No need to go on and on. What was reported by Ron S. is true. We were told the story of the maintenance man being injured and that they were without someone to fix or repair such things. During the check-in process, it was made very clear that should anything be found damaged or stained while we were there, charges would be laid, even if there were makeup stains on the towels or face cloths. We were, truthfully, fearful that if we brought anything to the owner's attention, we would be blamed and, therefore, charged a fee. So, we kept quiet and all 4 of us decided that this would not ruin our Hawaiian trip.
I think one of the biggest disappointments is that the pictures we saw online, which looked beautiful, were nothing like what we found when we got there. We thought we were renting a 'beach' house where we could get up in the morning, go for a swim, walk along the sandy beach and then come in and have a leisurely breakfast, all without having to travel to another site. Again, out of fear of some kind of repercussions from the owner in terms of 'charges', we kept quiet. Also, had we chosen to leave, we had no other accommodations to go to. The owner requires that full price be paid a few weeks prior to taking occupancy. We would have then lost half of our money, if I am not mistaken.
My advice to those booking accommodations online is to be aware that things aren't always what they seem. We have learned a valuable lesson.
- Official Description (provided by the hotel):
- Hale Ko'olau Hawaii Vacation Rentals on the North Shore of Oahu is a family owned & operated business rated "excellent" on TripAdvisor and ranked the #1 specialty lodging in our area. Our oceanfront & beachfront vacation rental homes are located next door to one another in Honolulu, Hawaii in the small fishing town of Hauula on Oahu's North Shore near the Polynesian Cultural Center, Turtle Bay, Sacred Falls, Sunset Beach, Pipeline, Kualoa Ranch and many other wonderful Oahu attractions. ... more less
- Also Known As:
- Hale Ko`Olau Hotel Hauula
- Hale Ko Olau Hauula