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“A Little Bit of Heaven on the North Shore!”
Review of Hale Ko'olau

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Hale Ko'olau
Reviewed 31 July 2015

We are absolutely in love with this property! We stayed in one of the oceanfront units, and we had a wonderful stay. You just can't get more oceanfront than this, and one of the many highlights was the waves splashing onto our deck every day.

The jacuzzi that sits less than 10' from the ocean was one of my favorite places to just unwind and relax. Nothing else quite like sitting in a jacuzzi, listening to the waves splashing close by. And NO crowds of tourists!

And some of the negative reviews? All that I can say is that they probably were way too picky to ever be satisfied anywhere, or maybe they thought that they were booking a white glove 5 star resort stay. You know the type - champagne taste (and attitude!) but a beer bottle budget.

The owner Dave was super cool, and very flexible when our trip was delayed by airline flight troubles. A no hassle, no stress, rustic bit of 'real' Hawaii. Super great value, fabulous location, unparalleled beauty. A true bit of heaven on the North Shore! We're already planning our next trip. Hopefully the stars will align and we can repeat the magic...

Room Tip: Oceanfront rooms are worth the extra money, especially since they get you away from the road, and ar...
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  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Bob O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hale K, Manager at Hale Ko'olau, responded to this reviewResponded 6 September 2015

Aloha and mahalo for your review. We're happy that we exceeded your expectations and provided you with a memorable and affordable beach house during your trip.

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18 - 22 of 160 reviews

Reviewed 30 July 2015

Met up here with other family that rented a total of three units. Only one of the units performed as it should for the entire week we were there. Our unit, the Kamai, had a plumbing leak that was discovered very early on in our stay. Second floor sewage leaked down into our bathroom and if you timed things wrong (used the bathroom at the same time the second floor folks did) you would get dripped on. DISGUSTING! Called and left a message about the problem and never received any feedback. Had it just been my wife and I, I would have had real issue with this but since we were with a group we were able to adapt and overcome. Also, in the Kamai, you can hear absolutely every move the second floor guests above you make. The other unit family was in had sliding door issues (door would not fully close allowing bugs in), a/c issues (would not cool down) and refrigerator issues (would not cool). To my knowledge none of these issues were addressed other than by basically being told "for the price you are paying to stay here you have to expect such things". What? Um, no, that's not how it works, Dave. You advertise an amenity, it needs to work for you customer. I am sure there is some clever little clause in the rental agreement, however, that you will point to saying you don't have to fix anything during someone's stay and that you work very hard. LOL

Other's reports of the place being in disrepair seems accurate. Place needs a bunch of TLC. Appeared to us they are doing just enough to keep the place presentable as I was told it is or will soon be on the market....which would make sense considering an appraiser interrupted my wife and I during a nap to ask if he could come in, measure and take a few pictures! Why sure, come on in total stranger with no forewarning from management. LOL. Just how things are done on the island, right? LOL

I would also completely agree that the beach directly in front of these units is not ideal for swimming. There is no sand and one would have to walk over a fairly sizeable field of lava stones to get to deep enough water to swim. There is sand beach within easy walking distance but I would not call it "touristy" and the sand only extends into the water a short way before turning back into coral....I did briefly snorkel at this beach and found quite a nice variety of fish...unfortunately the tide was ripping pretty strong when I went and did not get to fully investigate.

Kitchens were well equipped...had everything we needed and the bed was comfortable.

Bottom line, the value is there at this place if you don't need perfect. If you do need perfect, spend more elsewhere because you will be disappointed.

  • Stayed: July 2015, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hale K, Manager at Hale Ko'olau, responded to this reviewResponded 6 September 2015

Aloha & mahalo for your candid review. We do appreciate your feedback and will consider it towards improving our property and guest experience.

We are sorry that the guests staying in the rental above yours didn't supervise their small children in the shower and allowed water to overflow onto the bathroom floor. This was, as I explained to you, the cause of the drip into your bathroom below. It was not, in any way, sewage as you claim.

The property you rented was a complete 1 bedroom, 1 bathroom with kitchen and A/C on direct beachfront property for only $110/night plus taxes and fees. By comparison the motel in Laie would be $300/night for a standard room without kitchen and they charge $10/day for parking. We couldn't disagree with you more about the pricing. The problems you mentioned with the other guests was by their own fault. The refrigerator in their rental was left ajar and that caused it to freeze up. I explained this to the guests but they insisted that it was not the problem. After they departed I defrosted the refrigerator and plugged it back in and it works fine. The A/C in that rental is also working as designed...it just wasn't "cold enough" for those guests. The third set of guests, who originally booked with us and booked one of our direct oceanfront 2 bedrooms were very pleased. They told me they encouraged you and the other guests to book the adjacent rental to theirs but that you waited too long and it was no longer available. I cannot help but feel that you are taking your frustrations of not getting the rental you originally wanted out on us through this unflattering review.

We receive all our guests with a professional greeting and then provide them with the opportunity to review the homes upon arrival. We ask them to sign our Clean Guarantee. The Clean Guarantee is a detailed check-list of all areas of the home which our cleaning staff have cleaned. We invite each guest to take their time and review the home to make sure it meets their satisfaction. If there is anything a guest is not satisfied with regarding cleaning all they have to do is let us know and we’ll spot clean the home until they are satisfied…guaranteed. Even if its something they don’t notice upon arrival they can always call us or visit our office between 10am and 6pm and we’ll respond to their reasonable cleaning and other requests.

In addition to the Clean Guarantee we have all guests sign our Receipt of Possession that states the rental is as shown online and in our marketing and that they are satisfied and are taking possession of the rental. Afterwards we go through our Guest Services Directory and give a tour of our property. All guests know that if they need anything at all we are available to assist them, however if they stay the length of stay and then upon departure or afterwards come back to us with complaints there is little or nothing we can do.

Again, we appreciate your review and the opportunity to respond to it. We’re always working hard to improve our properties while continuing to provide affordable and family-friendly beachfront rentals on the North Shore of Oahu.

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Reviewed 15 June 2015

We stayed here in the 3bd/1ba unit. We were in Hawaii to celebrate our 25th anniversary with our 2 adult children and one of my son's girlfriends. This place is very special. To be this close to the ocean for the price was amazing. The grounds were beautiful and Rea was very attentive and helpful during our check in. The unit was very clean and all appliances were in working order. You don't need AC as the ocean is 20 feet from your door. The kitchen was great and the beds were nice and comfortable.
Waking up every morning listening to the ocean and having our coffee on the lanai was very memorable. Having cocktails at night under the stars was a lot of fun. The location was great and it was really nice exploring the north shore from this location. we did drive down to wakiki several times, but it was nice knowing we were going back to our sanctuary on the North shore.
Great stay and we are looking forward to going back some day.
Thank you Hale Ko'olau.
Richie

  • Stayed: May 2015, travelled with family
    • Value
    • Rooms
    • Service
2  Thank ExploreronTheGo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hale K, Manager at Hale Ko'olau, responded to this reviewResponded 6 September 2015

Aloha & mahalo for your kind review. We're happy that you enjoyed your stay with us and look forward to welcoming you back to the islands someday.

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Reviewed 26 May 2015 via mobile

We stayed here for 3 nights and were absolutely amazed at how close we were to the ocean. At high tide, the waves were lapping on our deck! It's a cute place and was very clean. However being so close to the sea, maintenance issues need to be ongoing. My husbands chair went thru a large gap on the deck, water spots on ceiling, rust, etc. Still it is nicely equipped and Dave was very accommodating.

Stayed: May 2015, travelled as a couple
3  Thank laurenjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hale K, Manager at Hale Ko'olau, responded to this reviewResponded 6 September 2015

Aloha & mahalo for your review. We're glad to hear that you enjoyed your stay with us and the proximity to the ocean. You are correct...any closer and you'll need a snorkel to sleep at night.

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Reviewed 22 May 2015

I spent 7 months on O'ahu and stayed at Hale Ko'olau during my last month. I wish I would have found this gem sooner. If you're looking for real Hawaii, this is the place to be. I had the pleasure of staying on three of the properties and I must say, Kuai Kai's one bed one/bath was my favorite. At the time of my stay, I was working at Fort Shafter. The property is about an hour drive from there which if you have ever been on H1, it takes an hour from Fort Shafter to Waikiki in rush hour. The drive is gorgeous, some of the most breathtaking views and scenery on the island. Also, the location is nearby two grocery stores, multiple convenience stores, plate lunch restaurants and food trucks, some of the best smoothies I have ever tasted and Polynesian Culture Center. After reading some of the other reviews about the beach, I counldn't disagree more. The beach is great for snorkeling, surfing, and more. There is a reef right offshore so I do recommend water shoes if you just plan to swim. While you are there, stop by the local fresh fruit stands and buy some apple bananas and papaya and enjoy a nice fruit breakfast right on the beach while enjoying the sunrise. Dave and his staff were very friendly and helpful and met all of my accomodation needs. I won't stay anywhere else when I return.

Room Tip: Ask the staff when making your reservation. I did and Dave gave me honest and great recommendations...
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  • Stayed: April 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Raelyn I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hale K, Manager at Hale Ko'olau, responded to this reviewResponded 6 September 2015

Aloha & mahalo for your kind review. We're happy to hear that you consider Hale Koolau to be a perfect island getaway...we certainly do, LOL. We look forward to welcoming you back to the islands someday.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hale Ko'olau

Address: 54-223 Kamehameha Hwy, PO Box 223, Hauula, Oahu, HI 96717-9522
Region: United States > Hawaii > Oahu > Hauula
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Hauula
Price Range: $133 - $606 (Based on Average Rates for a Standard Room)
Number of rooms: 16
Official Description (provided by the hotel):
Hale Ko'olau Hawaii Vacation Rentals on the North Shore of Oahu is a family owned & operated business rated "excellent" on TripAdvisor and ranked the #1 specialty lodging in our area. Our oceanfront & beachfront vacation rental homes are located next door to one another in Honolulu, Hawaii in the small fishing town of Hauula on Oahu's North Shore near the Polynesian Cultural Center, Turtle Bay, Sacred Falls, Sunset Beach, Pipeline, Kualoa Ranch and many other wonderful Oahu attractions. ... more   less 
Also Known As:
Hale Ko`Olau Hotel Hauula
Hale Ko Olau Hauula

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