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“Horrid”
Review of Ushio-Tei Restaurant - CLOSED

Ushio-Tei Restaurant
Price range: US$30 - US$60
Cuisines: Sushi, Japanese, Seafood
More restaurant details
Restaurant details
Dining options: Dinner, Reservations
Dining style: Casual Elegant
Description: Named for the subtle tides of Hawaii, Ushio-Tei is a quiet oasis in an authentic setting adjoining a peaceful Japanese garden. Ushio-Tei serves traditional Japanese fare including sushi and sashimi.
Reviewed 24 December 2014

Ushio-tei was one of the worst dining experiences I've ever had in all of my travels. The first hint that it was going to be bad was when the web link to the location through the map shown on the OpenTable reservation directed us to a location in a gated residential community. Checking with a security guard in the Ko Olina resort area brought us no closer; he'd never heard of it. When we finally found it in the Marriot the next big warning should have been that the place was entirely empty. That shouldn't have been the case because the restaurant is located in a massive resort area with loads of Christmas vacationers around. Once we were seated, which was apparently a problem as shown by a long delay, every single step in the meal took forever. To start, when we told our waiter that we'd like to have the buffet (which is highly promoted online and in the menu) we were told that the buffet wasn't on that night, only Friday and Saturday nights. That was not indicated in any way in the menu or in any of its marketing. We turned to the a la carte items in the menu. Two dry sushi rolls, a small dish of fried but still soggy tofu, a small plate of greasy and spongy tempura shrimp and vegetables, and an order of fatty chicken teriyaki came to our table in a staggered procession. It was all ghastly. There were long waits to get our drink orders (which could only come from a bland selection). The two waiters were clearly junior and no manager could be found to make a complaint. When we gave up and wanted to leave it took ages for any staff member to heed our waving arms or calls. One member of our party was so frustrated he got up and left and walked home. By the time we got our highly over-priced tally for the wretched experience and left, he beat us home.
Hopefully this place closes soon. Stay away until it does.

    • Value
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Thank AngusMulvaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (72)
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3 - 7 of 72 reviews

Reviewed 24 November 2014

Although a large group checked in before we did, the staff took our order quickly before the group ordered.

I always love finding fresh Uni and was not disappointed!

Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2014

The food was alright, the decor very dated. We chose to pass on the buffet that was offered and instead did a la carte sushi. The service was acceptable.

Thank bmcmybuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2014

Ok...the Ihilani roll is my favorite but sometimes you got to get the buffet...bring your appetite! Great service and ask to sit outside.

Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2014

We had one guest having a oa carte - the other the buffet. Flavor of the calms, sashimi and main course roasted fish were great, possibly a need for some rice. The finesse with the fish could have been matched with the tomato and cucumber, but overall - no complaints. Partner ha the buffet, and they stayed with the entrees. Rice was soft and almost melting, only negative was when she got to mains, found them a little drier.

Service was friendly and attentive, wine priced quite moderately, recommended.

Great view of the sun setting in the west of Hawaii from this restaurant.

    • Value
    • Atmosphere
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    • Food
Thank Gordon_T61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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