I travel a lot and usually prefer staying at one of the larger brand hotels. This place had a boutique hotel vibe in SF so decided to give it a shot. After having a confirmed booking, I was told during check-in that the hotel was overbooked and my room had been given to someone else. Worst than united!
Again, important to note that they only told me this when I arrived at the hotel at 7PM to check-in and not before. They then offered me complimentary stay at another hotel but I was given a room 1/3rd the size of my original booking in a really crappy hotel next door that they have some kind of running arrangement with. Gave me the sense that the overbooking scheme is a usual thing for them.
There are so many good hotels in the city that I would never ever recommend taking a chance with a place like this as they really don't care about your experience.More
- Room Service