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“Gave away my room and was informed on arrival. AVOID at all costs!”

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Hotel Adagio, Autograph Collection
Ranked #55 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 3 September 2017

I travel a lot and usually prefer staying at one of the larger brand hotels. This place had a boutique hotel vibe in SF so decided to give it a shot. After having a confirmed booking, I was told during check-in that the hotel was overbooked and my room had been given to someone else. Worst than united!

Again, important to note that they only told me this when I arrived at the hotel at 7PM to check-in and not before. They then offered me complimentary stay at another hotel but I was given a room 1/3rd the size of my original booking in a really crappy hotel next door that they have some kind of running arrangement with. Gave me the sense that the overbooking scheme is a usual thing for them.

There are so many good hotels in the city that I would never ever recommend taking a chance with a place like this as they really don't care about your experience.

Room Tip: Avoid the hotel
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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank travel_always983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide P, Front Office Manager at Hotel Adagio, Autograph Collection, responded to this reviewResponded 17 September 2017

Dear Shikhar S,

Thank you for taking the time to leave your feedback on TripAdvisor. We apologize that we had to relocated you to another property that was not up to your expectations. It is not a common practice for us but we are at time forced to follow Marriott’s relocation process. We truly hope to have the opportunity to welcome you back whenever your travels bring you back to San Francisco. Thanks again for your feedback!

Adelaide Pope
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 September 2017 via mobile

After a long day of work then travel, my wife and I headed to SF for a first time stay at the Adagio. I knew we would be a late arrival so I checked in on my mobile app earlier in the day and notified them of our late arrival. I even received an email late in the day from the duty manager in the early evening welcoming us and wanting to know if there was anything he could do. Nice I thought. Upon arrival, we are checked in and realizing that we are from Arizona the receptionist goes off on how bad the Cardinals football team is, and how her football team (won't mention) is better. Odd I thought, great to be a fan, I'm one, but no need to shove it in a guests face. She went on to say as a elite member she upgraded our room. Nice I thought again. She briefly showed us the lobby area took us to elevator briefly said our room number out loud and sent us on our way. We get to the floor, looked at the room key jacket and no room number written on it. I have to go back down to see her again and show her the key jacket after saying that she did write it down. Only then did she apologize, write it down. I went back up to room, walk in to see two queen beds. Our "guaranteed" reservation was for a king. I go back downstairs to ask for my room with a king. She states that she doesn't have one for us. I ask for the duty manager, Ben, the same person that emailed asking if there was anything he could do. Basically anything l said fell on deaf ears. There is no explanation as how a guaranteed room is not available for me other than they gave it away. I know I am at the low end of elite status with Marriott but this is supposed to be one of their "Collection" properties so this is unexpected and not warranted. The duty manager offered nothing in compensation to try and make the situation better. I basically had to plead for something from the bar/restaurant area for the 3 of us to try and relax. He finally relented and offered us some vouchers. The only plus was Christopher at the bar realized what went on. He went out of his way to make us feel welcome and enjoy a complementary beverage. Thanks to Chris for stepping up and making the situation better. For an Autograph Collection property that's main function is to excel in the service industry, this property fell well short of that goal. #YHOJ, you have one job, and fumbled badly.

Stayed: September 2017, travelled with family
1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide P, Front Office Manager at Hotel Adagio, Autograph Collection, responded to this reviewResponded 4 September 2017

Dear Michael G,

Thank you for taking the time to write your feedback on Trip Advisor. We take great pride on our products and services so it is always disappointing when we see we missed the mark. Thanks again for sharing your experience. We assure you that we are much better than this and will take this as an opportunity to learn from experience to deliver a better service atmosphere next time.

Hospitably yours,

Adelaide Pope
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

We stayed for just one night but it was a great little spot with an extremely friendly and professional staff. We had a perfect little dinner of appetizers in the lively bar, and a great cocktail too! Breakfast in the Green Room can't be beat for taste and convenience. Highly recommend this clean, lovely hotel!

Stayed: August 2017, travelled as a couple
Thank Luv2boatCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Nice boutique hotel at the edge of the Union Square area. The neighborhood is "in transition" with a few edgy places nearby.

The lobby and bar area are brand new. Very nicely done. The rooms are bigger than the normal for SF hotels. Air conditioning was able to keep up with the very hot weather.

Stayed: September 2017, travelled as a couple
Thank rthau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

For those of you wondering about the location of this hotel, I suggest you do your research before booking. We didn't and were more than unpleasantly surprised. The Marriott website claims that this hotel is "steps from Union Square." While technically true, what they don't tell you is that "steps" in the other direction will literally plop you into the heart of The Tenderloin District. The name sounds sort of cute, no? I thought, how bad could it be? It is BAD. So so so bad. I'm from Chicago and have traveled the world, so I'm no stranger to big cities and their inevitable issues. However, this was so far beyond the pale, that if it wouldn't have been so sad, it would have been comical.

When we checked in around 2:00 pm, we asked the front desk staff for recommendations for lunch places. They handed us a printout with several restaurants on it. We picked a "famous" brunch/lunch diner called Dotties. The front desk staff informed us that it was an easy walk...only a few blocks away. What they didn't tell us was that the walk would be littered with garbage, feces and urine, and homeless people. Those that we didn't have to step over (because they were splayed on the sidewalks) made sure to yell various random profanities and nonsensical gibberish at our group. The smell of the entire area was enough to quell our hunger, so when we finally made it to Dotties (which was actually cute with decent food) we weren't particularly hungry. After we had eaten, we summoned an Uber driver to pick us up because we had no desire to walk through the obviously dangerous and unsavory neighborhood again. Why The Hotel Adagio would willingly send its patrons there on foot is beyond me.

As for the hotel itself, the website photographer must be a magician. The photos online make the place look bright, clean, and trendy. It is none of those things. Rather, it's dank, dingy, and not particularly appealing aesthetically. I've attached photos of our room showing its condition including stained carpet and bedding, banged up furniture, peeling paint, dirty vanities, and water damaged ceilings.

If you are a Marriott Rewards member, do not expect any valuable perks. My husband is Platinum, and this was by far the least recognition we have received in years of Marriott brand loyalty. While checking in, the front desk staff simply said, "I see that you are Platinum. Would you like points or a breakfast voucher?" There was no thank you, no mention of an upgrade (although I did specifically ask about one towards the end of the check-in process, and he supposedly placed us in an upgraded/larger room...but I will let my photos speak for themselves on that end), and no Platinum arrival gift/offer.

Incidentally, we chose the breakfast voucher, and it was awful. The breakfast area is shoved into a tiny back room, and as soon as you walk over to be seated, they ask if you have a breakfast voucher or are paying out of pocket. At the mention of the voucher, it was all the server could do not to roll her eyes. She handed us a pared down menu, which consisted of significantly less items than the regular paid breakfast offerings, and moved along to the next table. When we finally ordered our food, we wished we hadn't. I'm not sure how it's possible to screw up eggs, bacon, and potatoes, but the plates of food that arrived were bland, off-tasting, and just generally unappetizing. Tip...go for the points...even a small offer of points is worth more than the breakfast that they serve to Rewards Members.

Finally, it has been well over ten days since we checked out of the hotel, and our Marriott Rewards account has still not been credited with the points or stay. No doubt I will have to waste my time dealing with that issue as well with corporate since the Hotel Adagio has made it clear that they really aren't/shouldn't be a true Marriott property and don't value those who are brand loyal.

If we visit San Francisco again, we will not stay at this hotel, and we certainly wouldn't recommend it to friends.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank gem092011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Guest Relations Manager at Hotel Adagio, Autograph Collection, responded to this reviewResponded 5 September 2017

Dear gem092011,

Thank you for staying with us at the Adagio Hotel in San Francisco and for taking the time to write a review through Trip Advisor . On behalf of our team I would like to extend my deepest apologies that your stay did not meet your expectations. We work very hard to ensure that our guests enjoy the property and the surrounding area to the fullest. I will personally look into the list of local restaurants that we pass out at the front desk. The majority of them are tried and true by our staff and previous guests.
In regards to the breakfast, I sincerely apologize for the experience that you had with it. Quality of stay and quality of food is something that we hold in the highest regard. We certainly hope that you give us another opportunity in the future. I will see to it personally that your stay exceeds your expectations.

Best regards,
Ben Parker
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Adagio, Autograph Collection

Address: 550 Geary St, San Francisco, CA 94102-1650
Region: United States > California > San Francisco
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Business Hotel in San Francisco
#33 Luxury Hotel in San Francisco
#35 Green Hotel in San Francisco
#54 Romantic Hotel in San Francisco
Price Range: $234 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Adagio, Autograph Collection 4*
Number of rooms: 171
Official Description (provided by the hotel):
Hotel Adagio, Autograph Collection features a fresh design that bridges its Spanish Colonial Revival architectural roots to a clean and contemporary design aesthetic. In the heart of San Francisco's theater, dining and shopping districts, the Adagio is the perfect destination for exploring whether you're visiting on business or pleasure. Uniquely San Franciscan and clearly Californian, Hotel Adagio offers a pace and atmosphere that is luxuriant and aromatic. ... more   less 
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Also Known As:
Adagio San Francisco
Hotel Adagio San Francisco

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