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“The Place in upper Union Square”

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Hotel Adagio, Autograph Collection
Ranked #55 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 September 2017

I am so happy that Marriott and the Autograph collection came together!

The Hotel Adagio is THE Hotel , in the RIGHT spot, with the RIGHT people.

If you remember the phrase, "CUSTOMER SERVICE", will the Hotel Adagio does. The front desk, from the moment you pull up in the car treat you like you are the only one staying at the hotel.

The front desk does not just meat the standards of GREAT, but they go above this. They remember me when I check in, they also have my feather free room ready! This hotel always does! Other hotels say they will send someone up to change out the feathers. The Hotel Adagio has it ready when I get there.

I love this place. You have to try the BAR! THe bartenders are out of this world. The Garlic Parmesan french fries are addictive, be careful. Across the street the SWIG is great.

What else can I say, the rooms are much larger than most hotels.

Room Tip: Ask for a room above the 7th floor for views
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  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank BradlyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 September 2017

The hotel is cute and boutiquey like the are going for, but the charm soon wears off once you walk into the room and take off your shoes. The carpet felt sticky like it hadn't been cleaned in a very long time. Wet a wash cloth and pat it on the carpet, sure enough the filth was disgusting. The iron was broken, and the elevators were as slow as Christmas. The staff was friendly. but not enough to make up for the filthy carpet. My advice stay somewhere else.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank Adam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide P, Front Office Manager at Hotel Adagio, Autograph Collection, responded to this reviewResponded 17 September 2017

Dear Adam D,

Thank you for taking the time to share your recent experience on TripAdvisor. On behalf of our team I would like to extend my deepest apologies that your stay did not meet your expectations. We appreciate your feedback regarding our carpets and we will be sure to address it immediately. We truly hope you'll give us another chance to prove to you why the Hotel Adagio is the best there is. Thanks again for your feedback and thank you for staying with us!

Adelaide Pope
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

The hotel overall was nice. The staff were nice and helpful, good breakfast included with the room. Our room was big and we were completely satisfied. Pretty good location and there are several inexpensive places to eat within a minute or two walk. Easy to walk to union square its a Marriott property and lived up to all of the Marriott expectations. San Fran needs to do something about the homeless population they are getting really scary.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ivster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

We stayed here 9th August 2017 for 4 nights during the latter part of our honeymoon.

Hotel looked ok from the outside and in the lobby. But the room itself looked dated inside.

There was a strange red stain on the carpet near the air conditioning unit that really should have been cleaned or covered up.

The small closet was positioned such that its door, the room door and the bathroom door all banged against one another if more than one were opened at the same time. I say 'closet', but it feels as though it was an afterthought and just shoehorned into a corner where it didn't really fit. The depth of the closet changed about halfway across so hangers didn't actually fit on the rail unless they were at an angle, pushing ironed clothing up against the wall. It wasn't really what we expected.

Breakfast was ok, but one morning (the 11th) we were told by a waiter there were no tables ready and then a second waiter sat us immediately. Another morning my wife had to ask for water five times before it was brought over and I noticed the milk had likely been sitting out for some time, as after pouring, there was a ring of 'milk' left around the jug like a tide mark, as if it were clotted cream or similar (and it was definitely milk).

One last point that is more a complaint about our agent who booked us the hotel than the hotel itself, but I was surprised to see there was no free wi-fi. Not a problem, just unexpected in this day and age.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank wayne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony C, Guest Relations Manager at Hotel Adagio, Autograph Collection, responded to this reviewResponded 15 September 2017

Good evening wayne s,

Thank you for staying with us at Adagio Hotel in San Francisco and for taking the time to write a review through Trip Advisor.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our services. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Francisco.

Warmest regards,

Anthony Colunga
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

Great hotel, staff is amazing and the rooms are perfect. The neighborhood is a bit shady but if you look past all that it's a great hotel. Union Square is 2 blocks and the Market is 3 blocks.

Definitely stay here again

Stayed: September 2017, travelled on business
Thank RonGherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Adagio, Autograph Collection

Address: 550 Geary St, San Francisco, CA 94102-1650
Region: United States > California > San Francisco
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Business Hotel in San Francisco
#33 Luxury Hotel in San Francisco
#35 Green Hotel in San Francisco
#54 Romantic Hotel in San Francisco
Price Range: $232 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Adagio, Autograph Collection 4*
Number of rooms: 171
Official Description (provided by the hotel):
Hotel Adagio, Autograph Collection features a fresh design that bridges its Spanish Colonial Revival architectural roots to a clean and contemporary design aesthetic. In the heart of San Francisco's theater, dining and shopping districts, the Adagio is the perfect destination for exploring whether you're visiting on business or pleasure. Uniquely San Franciscan and clearly Californian, Hotel Adagio offers a pace and atmosphere that is luxuriant and aromatic. ... more   less 
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Also Known As:
Adagio San Francisco
Hotel Adagio San Francisco

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