We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (839)
Filter reviews
839 results
Traveller rating
406
311
89
21
12
Traveller type
Time of year
LanguageAll languages
More languages
406
311
89
21
12
Show reviews that mention
All reviews japan town fillmore street shabu shabu yoga mat quiet area pacific heights wine hour balcony room great neighborhood fire pit uber ride front desk staff restaurants and shops rooms are large very pleasant stay complimentary wine boutique hotel
Filter
Updating list...
97 - 102 of 839 reviews
Reviewed 26 June 2018

The location and room were excellent! Unfortunately we were unable to get a room with two beds, but it was made up for by getting an early check in time which helped us greatly. The staff was very friendly and so helpful! Akiko was very accommodating and personable. The bathroom “door” setup was a little interesting, but we worked with it. Would definitely stay again!

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mullchad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily G, General Manager at Kimpton Buchanan, responded to this reviewResponded 30 June 2018

Hello and thank you, mullchad! I just thanked Miss Akiko in front of the other managers and her team to make her blush a little bit :). I'm happy though not surprised to read that she and the rest of the team were so friendly and helpful. We will also make sure to thank the hardworking housekeeping and maintenance teams for making your room lovely as well. Thanks for posting!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Excellent location for this wonderful hotel. Right next to Japantown for great food. Tea at Crown N Crumpet was super. Breakfast at Sweet Maple was a great experience, especially the bacon and coffee. Tons of other fabulous restaurants right around the corner. We walked everywhere so easy to get around. The hotel staff was especially friendly. The room was spacious and clean.

Room Tip: Great location.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davidaL7081JZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily G, General Manager at Kimpton Buchanan, responded to this reviewResponded 30 June 2018

Thanks for the 5 stars, davidaL7081JZ. You really dove into the local neighborhood experience with that awesome teahouse and breakfast spot. And, yes, there are so many other great options for lunch and dinner around the area -- we're spoiled! We can't take credit for this great Japantown/Fillmore/Pacific Heights neighborhood, but I will definitely thank the team for their friendless and for your clean, spacious room. Thanks for noting their efforts! Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

The hotel was good. Felt fairly clean. The staff was responsive. Overall the hotel just feels old. The lobby looks new and fresh, but the room felt dated.

It did the job we needed, but I have stayed at other Kimpton properties that felt much newer.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ereader22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily G, General Manager at Kimpton Buchanan, responded to this reviewResponded 1 July 2018

Hi, ereader22, and thanks for your review. I'm definitely curious to learn more about how the room felt dated. We renovated both public areas and guestrooms from top to bottom at the same time just over two years ago, so it's an interesting design question why the lobby might feel new while the rooms less so. Perhaps it's because there is a residential vibe to the rooms (shown in the asymmetric wall art and eclectic furniture). I'd love your thoughts and suggestions if you have a moment to drop me a line and help me see the hotel through newcomer's eyes! Meanwhile, on a positive note, thanks for the kudos to the team for their responsiveness and your clean room. I'm glad that things felt good overall, though of course next time we'll try to take your experience from four to five stars :).

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

The Kimpton Buchanan Hotel is quiet, clean, welcoming oasis in the busy city. It’s Japantown location is central and convenient. Staff are friendly and helpful with lots of great food recommendations.

Room Tip: Room can get warm - be sure to turn the heat down at night if you like to sleep cool.
  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank Michale L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily G, General Manager at Kimpton Buchanan, responded to this reviewResponded 1 July 2018

I love your headlines, Michale L! The words "oasis" and "retreat" always come to mind when I think about our quiet hideaway from the hustle and bustle of Union Square and Fisherman's Wharf. It's definitely better to visit tourist spots as desired during the day and then have a neighborhood to return to at night -- especially one with great food!
Thanks very much for the shout outs on cleanliness and staff friendliness; we'll make sure to congratulate the team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Overall a Great hotel, nice quiet location, great service,

The room was average not so great , And it was on expensive side, probably due to the pride event in town.... however the staffs and services make up for this....

Definitely will come back

Stayed: June 2018, travelled with family
Thank wiltzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily G, General Manager at Kimpton Buchanan, responded to this reviewResponded 1 July 2018

Hi, wiltzzz! Happy to see that we were a "Great hotel" and that you'll definitely be returning. The good news is that prices do always flex back down when a big event or convention leaves the city, so you can please keep an eye on our website for the best pricing. As I read through TripAdop-visor reviews today, it's great to see themes emerging around a great location and top-notch service. Thanks for sharing!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews