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Harbor Court Hotel
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Reviews (1,404)
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Reviewed 29 January 2018

Excellent front desk staff, really exceptional and I travel a couple times per month that for work. That being said, avoid this place at all costs. First room I received smelled like feces, bad. Then the lights didn't work. Up to floor 8 I went. Second room didn't smell - at first. Unfortunately, middle floors are being renovated.. so if you turn on the thermostat.. you'll get strong paint fumes via the vents. I just gave up and opened windows. Also, main stairway for the hotel is randomly sealed over with plastic wrap on a couple floors (fire code!?) likely to contain the fumes, but that does nothing to stop that strong paint smell from the vents. Not worth packing and unpacking all over again to move rooms. I wouldn't pay $100/night to stay here. I've stayed at the place next door that has roughly the same cost, and I'd recommend that place if you need to stay nearby.

Hotel: 0/5
Staff: 5/5

I'm rounding the average down to 2 stars for toxic fumes.

  • Stayed: January 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy E, Front Office Manager at Harbor Court Hotel, responded to this reviewResponded 1 February 2018

Dear Dennis D
Thank you for taking the time to share the good and the bad, from your resent trip. So glad to hear that the Front desk team was exceptional and did all they could to improve the situation. I do want to take the time to apologize for the condition you found your first room in, we have put housekeeping to deep clean that room before the same happens to anyone else. I also want to apologize that timing lead you to also experience fumes from the painting that was going on. On a bright note the renovation is nearly complete and that means no more pesky interruption or paint smells.
We hope you will come back, and again thank you for your feedback and we are glad to have provided 5 Star service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

We recently stayed in San Francisco but due to a late decision to go over New Year's Eve, the hotel we usually stay at was booked. We moved to Harbor Court Hotel for New Year's Eve and what an excellent choice. If we had only made the decision earlier, we could have stayed in a room with a harbor view and not even had to go outside for the fireworks. Yasar was working the front desk when we made the reservation and when we stayed and what a truly classy gentleman who could not have made us feel more welcome! Nicely done.

Room Tip: Choose a room with a harbor view.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank rlwoodw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy E, Front Office Manager at Harbor Court Hotel, responded to this reviewResponded 1 February 2018

On behalf of that classy guy. Thanks so much for the awesome 5 star review. We are glad you had an excellent new years celebration, and hope you will come back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

There is great staff and super staffs this hotel is in this category, so helpful and genuinely happy to make you stay memorable, this hotel is facing the bay and the Bay bridge 5 min for the ferry terminal at Embarcadero, this time the hotel have a major remodelling so this is probably why the price was so great with priceline

Room Tip: this hotel have the YMCA as neighbour and you could have a free day pass from your concierge + free Wifi
  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank maisoncote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy E, Manager at Harbor Court Hotel, responded to this reviewResponded 29 January 2018

Thank you for taking the time to leave such a wonderful review, we genuinely appreciate it. We’re so glad you had such a memorable experience.
We would love to welcome you back when our renovation is complete, and don’t worry, we don’t just run great deals while we update, we always try offer special discount packages and rates to our guests.
We hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018

If you are looking for outstanding service, incredible views and conveniently located to the piers and AT&T park, Harbor Court Hotel is 100% your hotel. I have stayed a number of times and have NEVER had a bad experience. The entire staff from the front desk to the managers to the very warm and friendly housekeeping service are unsurpassed.

They are in the middle of renovating an already inviting hotel. I cannot wait to return and see what they have improved.

Congratuations to Harbor Court Hotel for setting the bar high.

Room Tip: Request a Bay Bridge view room. You will never close the drapes.
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank annlanza2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy E, Manager at Harbor Court Hotel, responded to this reviewResponded 22 January 2018

Thank for the outstanding review. We are thrilled you had such a wonderful time, and thank you for all the kind words.
We promise to continue raising the bar, and can't wait to show you the next time you are in San Francisco.
See you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

After staying in several hotels on this vacation, the most outstanding thing was the good service at this hotel. Thanks John
Wine Hour, friendly environment, close to the bay, Keep my bags after check out... etc AAAA++++

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jose l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy E, Manager at Harbor Court Hotel, responded to this reviewResponded 22 January 2018

Thank you for the top marks.
Happy to have been able to deliver outstanding customer service for you. I will absolutely share your feedback with the team, especially John.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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