Look, I don’t usually write these reviews and my last reviews for this Hilton in SF were good but, they did something to my card that they’ve never done before. They charged me regular room charges ($196) + incidentals ($50 night) OK. ($296) That’s regular protocol. I checked out the 5th of December it’s now the 9th. I don’t have any refund yet for incidentals. That’s understandable. They said it takes 5-7 business days. OK. They now charge me AGAIN for the whole price of the reservation, without refunding me the $296. Wtf? So, the hold is still on my debit card (when it’s with a debit card it’s not like a credit hold. you have no access to the funds). I’ve stayed at this hotel before and they didn’t do this. And as most other hotels do, they simply adjust the hold (take out the incidentals) after you check out, and you’re free to go about with your life.
So, because they did this I spent a whole day panicking and having to contact them and Paypal a million times to get it sorted.
Lesson learned, and it’s a shame because this was my second time at this hotel and it wasn’t too bad. maybe my last More
- Free Wifi