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Reviews (252)
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4 - 9 of 252 reviews
Reviewed 17 October 2017 via mobile

The room looks nothing like the photos and they have minor issues but the main problem is that this place is right in the midst of the worst area of San Francisco, the surrounding streets are full of aggressive homeless people, junkies and gangs of thugs, we did not feel particularly safe outside of the room. My wife and I had to step over a man who was either asleep or deceased simply to exit the building, would not recommend to anyone.

Stayed: October 2017, travelled as a couple
Thank Lachie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

The location is somewhat ok, a 15' walk or an 8 USD taxi ride to Union Square. The hotel is filthy, dirty and it smelled. No elevator at all. I had to carry my 2 bags alone through 1 small and steep flight of stairs. Shouts all over the night. I checked in in one building but my room was across the street. No help at all to get there. The bathroom was clean enough and fresh linen in the bed but the rug was old and smelly. Couldn't open a window to air the room, they were old and stuck. Horrible stay. I know there's housekeeping though probably not enough, just not sure they can do anything about the general state of the property

  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank aleacabral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

This place is terrible .. when we first arrived a young lady was extremely rude after a 6 hour drive I was not too pleased with getting attitude. We stayed across the street the room was small smelly and just not comforting at all. The toilet ran all night you can hear people upstairs all movement and conversation. Bugs kept flying around all of the furniture was banged up and scratched. Once you leave the hotel be prepared to be surrounded by a lot of homelessness.. it's really sad but this whole area I did not feel safe. If your coming for more then 3 days stay in Fishermans wharf the expensive of having a decent hotel and feeling safe is worth it in the long run.

Only reason it is a one is because of the housekeeping they did a great job cleaning the king size bed was great as well.

Stayed: September 2017, travelled as a couple
Thank A_Mack32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

Originally a trip that our son had planned to see the San Francisco Giants play the St. Louis Cardinals during a three game home stand starting on August 31st, it eventually was changed when he could no longer make the trip. Instead, both my wife and I made the trip instead as she had never been to San Francisco.

Having only visited the city once before on business, I wasn't able to get around and see much. On this trip, we were booked into the City Center Inn & Suites on 7th Street just a few blocks down from Market Street. At $300cdn a night I would have expected this to be a little better of a hotel than what we arrived to. Rated as a 2+ star hotel is misleading and would probably be closer to a 1 star in any other city. Save for the great air conditioning in the room during a heat wave and a comfortable queen size bed would have made this trip tough to survive/get through. At best this hotel should be maybe $100-125/night (and there is NO pool!). And, that is a stretch!

The hotel and surrounding area is not in the most ideal location as we had to make our way over 4 blocks from the hotel to 3rd Street and then all the way down to AT&T Park (approx. 20 blocks) where the Giants play which took about 35 minutes. What surprised me most was how dirty the city in this area is with garbage on both the sidewalk and the streets. Surely, they could hire/pay some of the many homeless people laying around to keep the area clean.

AT&T Ballpark: It was nice to finally get to the ballpark after the long walk to enjoy not only the sights of the park itself, but also the food and vendors. There is no need to go hungry at this park as pretty much everything under the sun if offered from great salads and hotdogs to a wide selection of beverages including beer and wine. The park itself would rival any of those that we have been to around the U.S. As a Canadian visitor, It wasn't hard to burn through $100 with a visit to the team store or after having a few beer and a bite to eat.

Fisherman's Wharf: Catching the cable car at Union Station on Market Street took approximately one and a half hours just to get on a cable car to go to Fisherman's Wharf and is certainly worth it if not just for the experience and bragging rights to say you've been on one! Walking around Fisherman's Wharf offers an immense opportunity to grab any type of souvenir including a thousand different keychains to t-shirts, mugs as well as a store dedicated exclusively to Alcatraz.

The best that Fisherman's Wharf has to offer is further down at Pier 29 where upon entering, you feel like your on a street in Disneyland. There is no shortage of souvenir's or food in this area and after walking around, we settled on the "Bubba Gump Shrimp Co. Restaurant & Market" for a bite to heat. If it was hot outside (110F) it was even hotter in the restaurant as there was no air-conditioning which made it feel like it was 120F. That aside, the food and drinks were great and the overall experience at the Bubba Gump's as well as the market around it was worth putting up with the heat. The one negative with the heat was our attempts at getting on a cable car at Fisherman's Wharf to get back to the hotel as it took us almost 2 1/2 hours waiting in line with a lot of discontent and angry tourists with kids!

Lombardi Street: If you do take the cable car to Fisherman's Wharf, you can hop off and walk down Lombardi Street to see the "Crooked Street" that has been made famous in numerous TV's shows and movies. Once at the bottom, you can simply wait for the Mason Line cable car and head back to downtown.

Shopping: If you're looking to walk around downtown to do a little shopping, you'll be somewhat disappointed with so many shops closed or boarded up and the many homeless people and vagrants that make the street home. If you are looking to shop, you'll have to find your way to the "Inside" malls where you'll find Bloomingdale's department store and other brand name vendors including the food courts. If there was a downside to wandering around at the conclusion of the baseball games after 10pm, is that most if not all the stores were closed even on the Friday and Saturday evenings. It took us sometime to try and locate a shop to grab a coffee (Starbuck's) without much luck and we ended up just grabbing a pop from a Chinese Restaurant and being harassed by a homeless man who became upset at us going ahead of him in the line-up after he couldn't make a decision on what special he wanted! (pretty entertaining/sad to witness when he tried to order with no money).

Alcatraz: If you are considering going to Alcatraz to visit the famous prison, you'll to buy tickets at least four (4) days in advance. We had tried to go but they were completely booked up and we were told we needed to buy four days in advance by the tour company.

Overall Experience: Overall, I was somewhat disappointed in the visit to San Francisco except for the actual ballgames themselves and the visit to Fisherman's Wharf! Our trip last year to Anaheim to see the Blue Jays play the Angels was a far better experience as far as the cost was concerned. There we paid $90+ total for two tickets to four games and our stay at the Holiday Inn on Manchester was only about $80 per night with a "pool" to relax by.

Room Tip: You may want to search around for a better value than this hotel and especially if you are travelling with children!
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sharkhunter2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Hard to swallow price for what you get. San Francisco is extremely overpriced, but this hotel needs to get its act together. First thing, the front desk staff were both helpful and professional. They were the bright spot. After that, this is a third rate establishment. Old, disorganized, and in desperate need of an upgrade. You guys make the money, now spend some of it making it worth staying there. I was in annex 1 or something across the 4 lane street from the front desk. I wanted ice and would have had to jay walk across the street to get it. Come on guys, get with it.

Stayed: July 2017, travelled with family
Thank Paeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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