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4 - 9 of 605 reviews
Reviewed 10 May 2021 via mobile

Staff was wonderful. Hotel was very clean. Did a great job with breakfast considering all the covid restrictions. Would definitely stay again! Great location for visiting areas around Ashville. Thank you Darlene for assisting us with the rewards program.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Lynne B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 November 2020 via mobile

We stayed for 3 nights. This hotel has been recently remodeled. Everything was spotless, the bathroom is very big and finally has a great shower, with shampoo, conditioner and body wash provided on wall mounted pumps! A nice vanity with multiple wall outlets, and a nice hair dryer. Bed was ok, ours had a bad squeak whenever my husband rolled over. Clothes closet is tiny and not deep enough for hangers which I found strange. Great service staff.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank O6619YRcatherinep
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angie Stroupe, Owner at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area, an IHG hotel, responded to this reviewResponded 2 December 2020

What a wonderful review! I am so glad you love the remodel, and notice what pride our housekeeping staff take in keeping our hotel spotless. Thank you for taking the time to share your comments. Come see us again very soon.

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Reviewed 4 November 2020

This Holiday Inn Express has recently undergone renovation and is very nice. The staff is friendly and helpful and our rooms were sparkling clean. We stayed there for 4 nights and didn.t have any complaints.

Date of stay: November 2020
    • Sleep Quality
    • Rooms
    • Service
Thank wbrack46
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angie Stroupe, Owner at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area, an IHG hotel, responded to this reviewResponded 3 December 2020

We are so glad you enjoyed your 4-night stay and liked our newly remodeled hotel. I especially appreciate your taking the time to let us know the staff were friendly and accommodating and the rooms were sparkling clean, that means more to us than anything else you could have said. We hope your travels bring you back for another visit very soon.

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Reviewed 6 October 2020

The newly remodeled hotel was clean and the staff was exceptionally friendly! Diana served an amazing breakfast sandwich and Darlene greeted us at the front desk every day with ideas of hikes and places to explore in Asheville. Both Diana and Darlene should be commended and given a raise!

Date of stay: October 2020
Trip type: Travelled with family
Thank bkc2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Angie Stroupe, Owner at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area, an IHG hotel, responded to this reviewResponded 2 December 2020

bkc2012,
Thank you for staying with us and for taking the time to share your great experience with Diana and Darlene. We have a wonderful staff that value our guests and always go above and beyond to give great guest service, thank you for recognizing them! WE look forward to your next visit with us!

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Reviewed 2 October 2020

Room was old and just OK. The first floor was an absolute mess due to construction. When we arrived, we had to go in via the back door since they were replacing the cement by the main door. Dining room was empty and they just handed out muffins for breakfast due to COVID regulations. A few amenities were also closed and unavailable. Very little parking - good luck if there are oversized vehicles parked there. Entrance to property is a very dangerous intersection right on a turn. Main road at highway exit also under construction. Very nice pool. Close to shopping, restaurants and attractions, overpriced while COVID and construction are still active.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
1  Thank E7575NSmikeg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Robert Foster, Other at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area, an IHG hotel, responded to this reviewResponded 14 October 2020

Thank you so much for taking the time to share your concerns regarding your recent stay. We work hard daily to ensure every guest has an amazing experience and this task has been a tough one during the renovations. The good news is that the major work is complete and we are just finishing the final touches at this point. We love our hotel and we would love to host your next stay to show you the improved product.
We are a short distance from so many amazing experiences such as the Blue Ridge Parkway, the Arboretum and the Biltmore Estate.

We would love to make this right. Please send us a message so we can connect.

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