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All reviews indoor pool stayed at the holiday inn hot tub lobby area first floor upon check biltmore downtown pillows interstate
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Reviewed 7 July 2021 via mobile

Stayed here for a long holiday weekend to go rafting and zip lining in the area. Very nicely updated, comfortable rooms. Nice indoor/outdoor pool and hot tub. Very clean and the staff was friendly. Convenient location close to highways and just a few minutes from downtown.

Date of stay: July 2021
Trip type: Travelled with family
Thank NorALskier
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 April 2021

Fantastic stay. Rooms are new/recently renovated. Yes, there is some noise, but not excessive and certainly didn't bother me at all.
Amenities - very typical of Holiday Inn, but the complimentary happy hour drink selection is very comprehensive.
Service is above and beyond what you will get at other full service hotels in the area. Convenient, safe location.

Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
Thank BuzzLi14
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meredith Lawrence, General Manager at Holiday Inn Asheville - Biltmore West, an IHG hotel, responded to this reviewResponded 25 April 2021

Thank you so much for staying with us and sharing your experience! We are working on eliminating the noise by installing new door sweeps to block the gap left now that there is not carpet at the room entries. We are proud of our friendly staff, and it means a lot to us that you felt the service was above and beyond - I will share your comments with the staff.

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Reviewed 17 April 2021

We stayed here for two nights while visiting the Biltmore. Rooms were clean, quiet and nicely arranged. They had a comfortable reading chair with a light behind it! Something we notice is hard to find in a hotel. Also, we ate at the restaurant, Bear Creek Tavern, and were surprised. Expecting plain hotel food the burgers were amazing. The french fries were the best we've had anywhere. Crisp and hot and seasoned perfectly! We had a Brownie Sunday for dessert and it was one of the best we've eaten and had 3 scoops of ice cream with it. So glad we decided to share because it was too big for 1 person. Aaron, the chef, said they prepare everything fresh in the kitchen. The menu is small but certainly worth a visit.

Date of stay: April 2021
    • Value
    • Location
    • Service
Thank janet l
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meredith Lawrence, General Manager at Holiday Inn Asheville - Biltmore West, an IHG hotel, responded to this reviewResponded 18 April 2021

Thank you for staying with us! I am so glad you enjoyed your visit to Asheville and I hope we'll see you again soon.

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Reviewed 4 April 2021

Do NOT let them put you in 215 even though it is GREAT for a dog. The elevator motor noise was obnoxious until everyone finally went to bed. Hotel is VERY clean, bed was excellent, staff was very professional and kind. Did not use the restaurant. I would definitely stay again but NOT in 215.

Room tip: NOT 215 because of elevator motors.
Date of stay: April 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Charlene A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meredith Lawrence, General Manager at Holiday Inn Asheville - Biltmore West, an IHG hotel, responded to this reviewResponded 11 April 2021

Dear Charlene A,

Thank you for staying with us and providing feedback! I am delighted you had a good stay overall, but sorry you were so disturbed by the elevator. The next time you visit us, just let us know you need to be away from the elevator and we will do our best to get you into a room that better suits you.

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Reviewed 18 February 2021

Lobby was impressive and well-kept, and our room looked updated and clean. We really enjoyed the bar, we happened to be there during some snow and it was the perfect spot. Food & beers were super tasty and overall great service. 10 minutes to downtown, can't beat it. Thanks for the great stay, we'll be back!

Room tip: ask for renovated room
Date of stay: February 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank williamtraveler9
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meredith Lawrence, General Manager at Holiday Inn Asheville - Biltmore West, an IHG hotel, responded to this reviewResponded 15 March 2021

Dear williamtraveler9,

Thank you so much for staying with us and we look forward to your next visit - you'll have to come see us in Spring and check out the Blue Ridge Parkway.

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