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“Great location, Love the hotel!”

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Hyatt Regency Boston
Ranked #32 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Glen Ellyn, Illinois
Level Contributor
268 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Great location, Love the hotel!”
Reviewed 25 February 2012

My family and I stayed here several times. I love the location - close to the T stop in Boston Commons, near China town and walking distance to many restaurants and shops. There is a wonderful large movie theater right nearby and a Starbucks, too.
The rooms are very clean and updated and the staff has been very helpful.
If you feel like splurging on a great breakfast, the buffet can't be beat. Eggs and pancakes cooked to order, fresh fruit and juice, breads and muffins, etc. The only thing that would make it better would be fresh squeezed juice.
I use the fitness center every time I am here. Plenty of treadmills and ellipticals and a decent sized weights area. They even have earphones to use in order to watch the tv that is on each cardio machine. The pool was being renovated last time I was here - I look forward to seeing the improvements.
Renovations are ongoing right now in the lobby area, but it did not inconvenience us at all.
All in all, an excellent hotel to base at for a Boston visit.

  • Stayed December 2011, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank bhappy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique T, Public Relations Manager at Hyatt Regency Boston, responded to this review, 16 August 2012
Thank you for writing a review about your recent stay at Hyatt Regency Boston. It's always great to hear that you enjoyed our restaurant and the breakfast buffet. Our Chef works hard and I will make sure to share these comments with him. We hope to see you again soon!
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Traveller tips help you choose the right room.   Room tips (403)
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Winnipeg, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 February 2012

My boyfriend and I stayed here for several nights this past week. It was our first time to Boston. While we enjoyed the city immensely, our experience at the Hyatt Regency was not the highlight of our trip. The first thing I noticed was a funny smell in the air. I read a tripadvisor review before leaving in which someone complained about the air freshener the hotel pumps thru the system and it made her ill. I thought perhaps she was someone with extreme allergies or sensitivities..however, I am normally tolerant of scents but this air freshener is simply overpowering and unnecessary...it permeates every room in this hotel and after a while, makes your stomach turn. I do not understand why they think this is customer-friendly??? I would rather smell mould or whatever it is they are trying to mask.

Also very annoying is the lay out - you have to go thru two lobbies and two separate elevators to get to your room. The restaurant is currently under construction so not much to look at right now (I do understand that they are renovating but still disappointing). Also, their pool is currently not operational....they offered to let us use another hotel's pool....it is February in Boston....I would never walk over to another hotel after swimming, all wet. Just not appealing at all.....we were really looking forward to soaking in a hot tub at night....especially after long days of bike and walk tours.

Also very annoying is the fact that they charge you extra for the wireless internet and you can only use one device at a time (which meant my boyfriend and I could not be on our laptops at the same time to use the internet for work purposes). They said this was just "policy". Also, there was no fridge available to store our food...we were there for several days so this was very inconvenient. The only fridge available was the bar fridge, which if opened, meant our account was charged for any food taken from it, as well as a "cleaning fee".

The conceirge, while pleasant, directed us to one of his favorite seafood restaurants in Boston on our first night. It was awful!!!! No ambience, elevator music blaring, and I was sick all night from some sort of food poisoning. We no longer asked the conceirge for help...

The rooms were clean and decent though perhaps could use some upgrading. The view is not good right now as there is a huge construction project going on across from the hotel. And in the morning you wake up to the sound of drills in the concrete........

While some of these issues will be resolved once renos and construction are completed, I still will not return. The other little things (smell, internet, two lobbies, etc..) were enough to turn me off good. It bills itself as a 4 star which is very misleading. It is at best a 3 star.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank cher100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, 29 February 2012
Thank you for sharing feedback regarding your recent stay at the Hyatt Regency Boston. We are very sorry that your experience with us did not meet your expectations. We are currently going through a renovation and this will enhance our lobby, meeting space, and Avenue One Lounge so that your next stay will be more enjoyable. Avenue One restaurant is still open during renovation and we do offer 24-hour in room dining for your convenience. Our renovation will be done soon and we hope that you will give us another chance to meet your expectations.
Hyatt strives on customer service and we do sincerely apologize that you did not enjoy your stay. If you would like to discuss this further, please do not hesitate to email me at quality.bosto@hyatt.com.
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Rahway, New Jersey
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2012

Great location and greater service at this Hyatt in Boston. No more convient place to stay. Came in by train and never needed to have a car. You are right in the middle of everything! The hotel & service is top notch and this isn't my first stay in Boston!

Room Tip: Any room is perfect! Higher floors are quieter.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, 28 February 2012
Thank you for writing a review about your great experience at the Hyatt Regency Boston, Richard! It’s always great to hear that you enjoyed your stay with us. We look forward to welcoming you back very soon!
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Long Island
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 February 2012

We had a wonderful weekend at the Boston Hyatt. The room was very spacious and the staff was very accommodating. People at the front desk were very nice and the concierge had good recommendations about places to eat in town.

Room Tip: Become a Platinum Member from Hyatt, you are treated nicely
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leven4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monique T, Public Relations Manager at Hyatt Regency Boston, responded to this review, 16 August 2012
Thank you for writing a review about your recent stay at Hyatt Regency Boston! We're so happy that you had a great experience at our hotel and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, Ct.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 February 2012

Recently stayed at the Hyatt Regency Boston. Always find Hyatts quite nice, and this one was no exception. Nice room, well equipped gym, pool was under renovation, but sure it will be completed and nice.
My only problem with the hotel was the concierge was not particularly helpful. Not her fault, as she was quite nice, but every suggestion she gave us was a disaster. Never found a good restaurant. Asked for a suggestion for a nice brunch on Sun. and the place didn't even open til noon. We got there at 10:30 The map we were given was hard to follow. Thought it was me, but everywhere we went, there were people looking at maps with o clue where they were.
Went to the Science Museum which was great, Ate a lot of oysters, had a nice time, just should have been better prepared, as I received little help from the hotel.
Had dinner at the restaurant there, and the kitchen apparently is not particularly close to the restaurant. Everything was cooked perfectly, but not hot. Would suggest plate covers. The waiter told us it was an ongoing problem. He did buy our wine, but I would rather have had hot food!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lewis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles F, Guest Relations Manager at Hyatt Regency Boston, responded to this review, 28 February 2012
Thank you for writing a review about your recent stay at the Hyatt Regency Boston, Lewis! We do apologize that the Concierge was not able to assist you with finding a good restaurant. We are located within walking distance of many prominent restaurants and shopping. Our Concierge is very knowledgeable about the city of Boston. If you have any suggestions, please feel free to email us at bostoquality@hyatt.com
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Additional Information about Hyatt Regency Boston

Property: Hyatt Regency Boston
Address: 1 Avenue de Lafayette, Boston, MA 02111-1739
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Boston
#23 Luxury Hotel in Boston
#31 Family Hotel in Boston
#35 Romantic Hotel in Boston
#43 Business Hotel in Boston
Price range (per night): $369 - $1,007
Hotel Class:4 star — Hyatt Regency Boston 4*
Number of rooms: 502
Official Description (provided by the hotel):
Discover the city's downtown destination, Hyatt Regency Boston, where luxury and convenience collide. Steps from Boston's most desirable area-attractions such as the Boston Common, Faneuil Hall, and Boston's famous shopping destination, Newbury Street, the hotel sits at the edge of the city's excitement. Tour the Freedom Trail, visit the Museum of Fine Arts, or catch a game at historic Fenway Park, all just minutes from Hyatt Regency Boston. Experience Boston's exhilarating 24-hour neighborhood and burgeoning restaurant scene that includes our casually chic restaurant, Avenue One. Relax in our heated, indoor saline pool and stay energized in the StayFit Gym. Convenient to the Theater District, the Financial District and attached to Macy's for convenient shopping, our downtown Hyatt hotel is also a 10 to 15 minute walk to the South End, Back Bay, the Charles River Esplandade, and is connected to the "T," Boston's mass transit system. ... more   less 
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Also Known As:
Hyatt Regency Boston Hotel Boston
Boston Hyatt Regency
Hyatt Boston

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