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Reviewed 4 weeks ago

We decided to book a quick overnight to Boston and booked our favorite family friendly hotel. We got upgraded to a two floor loft room on the 2nd floor and loved the views and high ceilings. We watched the Kentucky Derby from our room and used it as a starting point to explore Boston with the kids. This location still remains our favorite spot when visiting Boston with kids. We loved the view from the observation deck.

Date of stay: May 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank havekiddoswill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded 4 weeks ago

Hi Ruth, thank you for sharing your excellent feedback about your visit with us. We are thrilled you had a memorable experience
watching the Kentucky Derby and hope to have your family back for another expectation exceeding stay, soon.

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Reviewed 14 May 2021

So much to love about the Custom House. It is a gorgeous building in a great area with transportation close. Customer service is outstanding, and we felt very safe and welcomed. There are a number of free and paid tours available, there is free laundry, a pool table, and the rooms are beautiful and well-appointed. We especially liked the views from our room and from the observation tower. We did not want to leave, and we will be back! Thank you for being a part of our wonderful stay in Boston.

Room tip: We loved the views of the North End and Quincy Market, but it did get a bit loud in the evening because of the open bars.
Date of stay: May 2021
    • Value
    • Location
    • Service
1  Thank vanmorrison2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded 15 May 2021

We are pleased to hear about your Fabulous stay. We are glad you loved our location and the nearby area. We hope to host you again for another wonderful vacation.

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Reviewed 11 May 2021

Custom House does a formidable job at operating a safe environment for guests. We stayed here with our kids and had a fabulous time. Views were spectacular rooms were quiet, without the noise of urban living and got a good night's rest.
The staff was friendly and professional. We want to give a shoutout to Monica at the front desk for giving us the five-star hospitality service. She gave wonderful suggestions on things for us to do in Boston, awesome restaurant recommendations, and precise directions to places nearby. She even called the restaurant that we wanted to dine by arranging a table for our family.
We were pleasantly surprised to find out that the subway or T was just outside the Custom House. We took the T everywhere to Cambridge and Harvard, South Boston beach, Quincy etc. It was our first time in Boston but we will come back again and again. Thank you Marriott Custom House.

Room tip: Convenient and next to the Faneuil Hall, restaurants and shopping.
Date of stay: April 2021
    • Value
    • Rooms
    • Service
1  Thank MeganRedUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded 12 May 2021

Hi Megan, thank you for your review. We are glad you were pleased with the safety protocols in place to keep our owners and guests safe. We appreciate your kind comments about our staff, Monica will be acknowledged. We hope to host you for another 5-star stay, soon!

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Reviewed 3 May 2021 via mobile

Stayed here for my sons graduation from Bentley university. The old custom house is an absolutely stunning building, and we all loved the observation deck. The rooms were fantastic, very spacious, great views (I requested a high floor). Unfortunately no restaurant on site, but so many options in the neighborhood, that it wasn’t a problem. It’s the fourth time I have been to Boston and this is definitely the best location and hotel in my opinion.

Date of stay: May 2021
Trip type: Travelled with family
2  Thank Bullies65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Vacations Worldwide, Other at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded 7 May 2021

Thank you for the review. We hope to host you many more times!

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Reviewed 21 April 2021 via mobile

We checked into the Marriott Custom House on a Sunday late afternoon. We had received several phone calls from Custom House employees prior to our visit to make sure that accommodations and travel plans were all set. So there were no surprises and the check in desk and valet were all waiting for us. Check in was seamless and quick.

All Covid protocols were followed by staff and guests. Sanitizer stations are in the lobby and public areas with non-touch dispensing. Only one family permitted in elevators at a time and housekeeping personnel are actively cleaning during the days.

It was obvious that our accommodations were sanitized and cleaned appropriately prior to our initial entry into the room. As expected, housekeeping would not clean our room on a daily basis due to the pandemic. However, all of our needs for extra linens/towels or more coffee were quickly delivered within a few short minutes.

This facility has activities/tours available for their guests during their stay. It is a robust schedule of FREE programs within the facility and walking tours of the historic sections of Boston.
The activities are overseen by two amazing employees: Devon and Kurt. Their goal is to make sure the guests are provided with a pleasant experience either educational or tastings

Here are some samples:
Dark chocolate tasting
Cannoli tasting
Tiramisu tasting
Beer tasting
Whiskey tasting
Tour of facilities and history of the Custom House
Tour of the Boston North End
Tour of the Freedom Trail
Tour of the Markets
Tour of Beacon Hill

I will add that Kurt is educated with multiple degrees as a historian and this is clearly evident with his anecdotal stories of Boston’s long history.

Such a wonderful stay in Boston. Kudos to Marriott.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank jhagmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Vacation Club, Other at Marriott Vacation Club Pulse at Custom House, Boston, responded to this reviewResponded 22 April 2021

Hi Jesse, thank you for your extraordinary review. We are glad you thoroughly enjoyed our resorts' commitment to clean, the accommodations provided, local tours, and staff. Devon and Kurt will be acknowledged. Thank you for sharing your review and for choosing us for your travels.

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