I was attending a conference that was taking place in this hotel and arrived the night before the conference. The lobby and the first-floor hallways looked impressive and spacious. I checked in and got the key to my room. As soon as I entered, I could feel a strong odor of cigarette smoke. I went back and asked for another room, and they immediately offered another one near the first one. When I opened that room, there was also an unpleasant odor. I could not figure out what exactly it was, but at least it was not from cigarettes. I opened the window to let fresh air in and it seemed to help. When I entered the bathroom to brush my teeth, I saw little black particles all over the sink as if someone emptied an ashtray. It was late and I was too tired to ask for another room again. The more I looked, the more I saw that this hotel is really old and beaten up, and they don't do anything about it. There was a large stain on the ceiling from a leak that was there forever. Water does not drain in the bathtub when you take shower and does not drain in the sink when you use the faucet. There is no way to close the drain, which is something I need when washing my lenses. It is amazing that they sell rooms in such condition to their customers.
Later I figured out what those particles were and where the smell came from. As soon as someone uses a faucet in the room above, the drain water shows up in this room's sink together with black particles (dirt from the drain!). Water rises a few inches and stays there. When people upstairs stop using their faucet, water eventually drains from this sink, but an awful odor comes from the drain after that. That's what I felt the first night! I called and complain to the manager, and he sent a plumber who said that the plumbing is old and there is nothing he can do. The manager called later and offered one night stay free of charge, 1500 reward points, and a late check-out the next day as I didn't want to carry my luggage until the conference was over in the afternoon. He said he made notes on my reservation that I can check out after 3 pm as I originally requested while making the reservation a month before.
Next day I found out that my key was not working after 11 am even though I was promised a late checkout. I had to stay in line to get the key re-programmed. It happened again two hours later when I had to get my luggage from the room. As I was leaving the room, a newly arrived couple was walking towards their room, and I thought to myself that they may not like what they see. I was right. While I was checking out, they returned to the front desk complaining that they got a smoking room. They got the same room that I was offered two days before! I could not believe my ears. Why do they continue offering this room without taking care of cleaning it properly?
Be aware of one more thing. If you need a shuttle to the airport, they do not offer it on regular bases and you have to sign up for the shuttle ahead of time. Nobody told me that when I checked in, and I had a conversation with the manager about the shuttle service. He could have mentioned it. I had to take a taxi to the airport, as the next available shuttle was too late for me to make it to my flight.
The WiFi was not reliable during the conference and I had to sign in again and again as soon as my phone or computer went to sleep. Very inconvenient! Overall, even though the staff was polite, the experience was very unpleasant. I am not planning to stay at this hotel in the future.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton San Diego. We're here to make your stay fun, friendly, and comfy. Located near many corporate offices & major attractions. ... more less
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- Also Known As:
- Four Points By Sheraton San Diego Hotel San Diego
- 4 Points By Sheraton San Diego
- San Diego Sheraton
- San Diego Four Points
- Four Points San Diego
- Sheraton San Diego