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“Great Service for our Group with Special Needs”

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Hampton Inn & Suites Carlsbad
Ranked #3 of 22 Hotels in Carlsbad
GreenLeadersBronze level
Reviewed 8 May 2017

My group of seven middle-aged women from Florida enjoyed our stay there for three nights largely due to comfortable rooms, EXCELLENT customer service and delicious breakfasts. Popcorn, fresh baked cookies, lemonade and coffee/tea were available in the afternoon. The front desk personnel went out of their way to meet our many needs. Walmart, Chilis and other restaurants are close by.

Room Tip: fourth floor had less noise
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  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank tshadday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 - 70 of 445 reviews

Reviewed 26 April 2017

Front desk was unauthorized to undo the unwanted and unrequested upgrade from 2 beds to a single bed. Had to make do with a pullout sofa bed as a second bed. Very uncomfortable. Complimentary breakfast was ok. Ran out of some foods, cream for coffee, etc. We cleaned our own table and chairs each morning before we sat down. The car wash outside our window was busy and noisy.

  • Stayed: April 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Bethany T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

Just an average Hampton. We only had a quick stay, which was fine, but not really remarkable in any way. The room was normal. The hallway was really warm ( I guess they don't air condition it?). We used the pool which was fine (indoor) but it did not have a bathroom right there, which meant we had to leave early from our swim. The breakfast was the not inspiring. It looked like most of the people using the place were there for work, probably in the nearby industry. Not the most fun family hotel, but certainly clean and adequate.

Stayed: April 2017
Thank FrogSqueezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 25 April 2017

We are happy that you had a chance to visit our fair city and stay with us at the Hampton Inn and Suites. I hope that you allow us to be your host in the future and give us an opportunity to impress you more. Our goal is to be outstanding!! Not just average. Thank you for the review.

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Reviewed 3 April 2017

We spent 3 nights in this property. It is a typical Hilton product. The room rates seemed high for a small town, but I think that they are taking advantage of the many tourists who frequent the area on their way to see Carlsbad Caverns. The bedding is good and there is a continental breakfast every morning. The one complaint that we had is that there is a car wash really close by that has a loud announcement quite frequently, especially during the night. We would recommend that you ask for a room on the back side of the hotel. Upon checkout, the hotel did provide us with one night's free stay, which was quite a nice thing to do.

  • Stayed: March 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank ABQ-D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 7 April 2017

Thank you for taking the time to review our property. We always appreciate when have sincere comments to share. We hope that you have a chance to visit our beautiful town again.

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Reviewed 30 March 2017 via mobile

This is a newer hotel & the rooms are nice! Super comfy beds for weary travelers & very accommodating for large families (we have to get 2 rooms with 2 adults & 5 kids). We arrived late but got the rest we needed to continue our spring break adventure.

Stayed: March 2017, travelled with family
Thank BeyondDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad, responded to this reviewResponded 7 April 2017

Happy Adventuring! Were happy to have been you hotel of choice while in Carlsbad!

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Additional Information about Hampton Inn & Suites Carlsbad

Address: 120 Esperanza, Carlsbad, NM 88220-6536
Phone Number:
Region: United States > New Mexico > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Carlsbad
Price Range: $312 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Hotel Carlsbad
Hampton Inn And Suites

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