We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,407)
Filter reviews
2,407 results
Traveller rating
775
1,025
433
100
74
Traveller type
Time of year
LanguageAll languages
More languages
775
1,025
433
100
74
Show reviews that mention
All reviews times square hi express new york free breakfast the breakfast area yogurt port authority breakfast staff rooms are small city view the empire state building penn station around the corner few blocks hell's kitchen cleaning staff hudson river
Filter
Updating list...
1,377 - 1,382 of 2,407 reviews
Reviewed 30 June 2012

Recently returned from a 3 night break in New York. This hotel is only 3 blocks away from Times Square and Subway. Not the best views from the hotel but for the price I couldn't complain. 3 of us stayed in one room which was equipped with 2 double beds. Although quite small it was very clean and maids came in everyday. There was a plenty of hot water for the shower and they provide small bottles of shampoo, conditioner & bars of soap. The room had a decent size TV, a small desk, wardrobe, chest of drawers & bedside lamps. Breakfast was included which consisted of muffins, bread, bagels, omelettes, sausage patties, pastries, yoghurts, hot drinks (available 24/7) & juices which was adequate to start you off for the day. I found the staff very friendly & informative. There are 2 computers in an alcove opposite reception with free wi-fi and a printer, very handy. There is also a concierge on call. Hotel is not too big hence only 2 lifts which can take time to stop at your floor. There are plenty of restaurants nearby including a small Caribbean takeaway shop around the corner from the hotel. If you arrive before check -in time or are leaving later after check-out you can leave your luggage in a secure room. If you want to make any calls, get a phone card from Duane Reade drugstore (out of hotel turn left, at crossroads turn left & then 1 block down). You can then use this in your room, saves a lot of money.

Date of stay: June 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mixedblessings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Thank you so much for your thorough and detailed review of your stay! We really appreciate you choosing our location for your recent trip to NYC and hope it was convenient for all of your activities. If this was your first stay with us, we certainly hope it wasn’t your last. We would love to have you as our guest again in the future. Thanks again for your kind feedback and we look forward to your return!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2012

great location, only a couple of blocks from times square.
Reception staff were very helpful.
good value for money. Rooms were quite tight as would be expected for something this close to times square.
Breakfast area is too small for the number of guests but staff do their utmost to make it work and keep people circulating through the area.

Date of stay: May 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Thank you so much for staying with us and for taking the time to review our hotel! We are thrilled that our location was convenient for you and that you felt you received a good value. We apologize about the room and breakfast congestion, but appreciate your patience and understanding. We sincerely hope to have you stay with us again in the future. Safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2012

part of bus group did city tour very interesting visited empire state three hours que check if busy before going there,holiday in breakfast good but about 75 people in a very small room, one toilet only, would go out for breakfast next time, great burgers at the sandwich shop on nearby corner.

Room tip: I think the location is good but manyyy guests. elevators busy
Date of stay: May 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Warren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Hi Warren! Thanks for taking the time to share your experience with us. We really appreciate you choosing our hotel for your recent trip to NYC. It seems like you encountered several issues during your stay, for which we sincerely apologize. We strive to offer the best service and value to all of our guests so we are disappointed in ourselves when we allow a guest to leave unsatisfied. We are always improving our hotel and services, so we hope you get a chance to return and witness our improvement. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2012

the location is perfect, Times Square, minutes from all means of transportation, even easy to reach in a car (if you must drive in Manhattan...) right out of the Lincoln Tunnel. rooms are a bit small, the hotel is thin , there are only 6 rooms in a floor but has some 35 floors, so rush hours can be annoying while waiting for the elevator. efficient front desk and knowlegable concierge take care of good service. gym is shared with a neighbor hotel so you better do your exercise on the avenues...coffee machine in each room, free wifi working fine, a bit messy breakfast, what can i say: welcome to Manhattan!

Room tip: get a room up to 5th floor and avoid the elevator
Date of stay: June 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hannoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Hello and thank you for your review! We appreciate you choosing our hotel for your recent trip to NYC and hope you had a great time. We apologize for the pitfalls with your stay as we dedicate ourselves to ensuring our guests receive the best service and value. We are constantly working around the clock to improve our hotel for our guests and hope you get a chance to stay with us again so you can see for yourself. Thanks again and we wish you safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2012

Perfectly located in midtown NYC. Comfortable beds. The fact that there are only 2 elevators is a problem, but once they come, they are fast. Recommended!

Room tip: Lower levels may be better due to elevator shortage, but higher may have better views.
Date of stay: June 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Hi Rachel! Thank you very much for taking the time to review your stay with us. We are delighted to see you enjoyed your time here and that our location was convenient for your activities. We apologize for any delays you may have experienced with our elevators, but greatly appreciate your patience and understanding. We are humbled by your recommendation and hope other travelers will benefit from your review. Thanks again and we wish you the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews