What a let down!
American Airlines so kindly flew us into NY on 28 October 2012, just in time to greet Hurricane Sandy. What were they thinking of? Clearly their bonuses, not the passengers!
We therefore spent 4 extremely uncomfortable days at Crowne Plaza, which was without any meaningful service, restaurant facilities OR for the best part of our stay, hot water. Just a lot of very stressed and unhelpful staff.
I am a diabetic, so food was a key necessity. Thankfully, some of the local delicatessans were open, so we survived on sandwiches, snacks and their breakfasts, which were generally pretty good.
As for attractions, forget it - every one of them was shut throughout our 4 day stay.
Highlight of the stay - my 50th Birthday dinner at Hard Rock Cafe, the night before we left. Rick - you were a lifesaver!
Net result is that my dear wife's savings were wasted. She refuses to return to NY, as does my daughter. My "trip of a lifetime" turned into a nightmare and my faith in the travel industry generally wrecked.
Moral of the story, DON'T fly American Airlines OR book travel by Flightcentre - they are useless, unhelpful and unsupportive! No wonder AA is insolvent (wish I'd known that before we booked, but Flight centre kindly overlooked that minor detail!!).
Flight centre, following very protracted discussions, have denied any responsibility and refused to offer a good will gesture of any description towards the cost of another trip.
AA have made an offer, but the value of the vouchers they offered is derisory and does not come anywhere near the flight costs PLUS they have a 12 month validity. Have you ever tried to fund a family trip of this kind over such a short period?
My advice - stay in Europe, its better value for money, even with €!
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