We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect!!!”
Review of Andaz 5th Avenue

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Andaz 5th Avenue
Ranked #86 of 473 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 31 December 2011

We just got back from a great trip to NYC with our 17 and 15 year old girls!! Our stay at the Andaz was the best lodging experience we have ever had...from the unbelievable and attentive staff to the ultimate location found in the city!!! We would highly recommend this hotel and plan on staying at the Andaz for our next NYC adventure!!

  • Stayed: December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank snaptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,600)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,031 - 2,035 of 2,600 reviews

Reviewed 29 December 2011

WE stayed at the Andaz the week before christmas and had a pleasant stay. The lobby to the hotel is very discreet indeed, location is excellent if you want to be central in NY. After reading all of the other reviews before our visit I really expected excellent service and to be wowed by this hotel, unfortunately I were quite dissappointed!! The check in was very quick and she took us to the room and explained how to close the blinds etc. We were not told that tea/coffee were free all day in the lobby and also a glass of wine or too on a evening (I only remembered as had read this on reviews on here and mentioned it to staff the following day to confirm it). Also breakfast is not self service so you get 25$ per person per day to spend but they charge you for the drinks and orange juice (approx 9$ for these).

There was a problem with the heating of the shower and the first day it were very cold so we mentioned it to staff in the lobby and they turned up the temperature which made it too hot so the next day mentioned it again! An engineer came to the room and said they had had a problem with the boiler but he said there was also a problem with the mixer in our room so made an adjustment to it. The following day it were cold again and so the engineer were called again and finally resolved it. We came back to the room to a bottle of wine and some fruit from the Manager with a note apologising for the inconvenience, we were also offered tickets to see the Radio City Christmas show but unfortunately we had made other plans and had already seen the show (this was a nice touch) and then on check out they did not charge us the costs we had accrued from room service. So I must say they well and truly made up for the inconvenience of the problems with the shower.

The rooms are of a good size, the bathrooms are enormous and clean. The drinks and snacks were replenished every day.

Overall this is a nice hotel, just a dissappointed by the service of the lobby staff!!

Room Tip: Don't pre pay for breakfast this includes the awaken package (we included this) it's not wor...
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Victoriaholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2011

I was tempted to try this hotel after a fabulous experience at the Andaz property in London.

I have to say, the property exceeded my already high expectations - this was driven not just by the room and the hotel itself but by the service I recieved.

Unlike other hotels, the checkin process is personalized, so your host at checkin looks after you for the entire stay. My hots Joe and also Dana went above and beyond the call of duty on several occasions incluidng booking a restaurant for Christmas lunch and finding a hair stylist for me.

I was upgraded at check in to a large Andaz suite, which has a separate sitting room and a small balcony. It's styled like a loft apartment and I couldn't have been happier. rooms come with a small hidden kitchen with a friedge, microwave and dishwasher which makes life easier on longer stays like mine. the suite is clean and modern and a little of a shock perhaps to those who are used to plush and overwrought rooms.

the size of the room was perfect when I had NYC based friends over for drinks before we hit the town.

The complimentary minibar (with non alcoholic beverages) is a real plus, all products are sourced from nearby suppliers. and how many times have you been caght out by a $5 bottle of water or a $4 coke? no problem here.

The bathrooms at the hotel have come under great scrutiny because of their unique design. Being a bath tub lover, I was a little put off, but became a convert to the spacious rainfall shower set up.

Free wireless and the evening drinks in the lobby make up for the lack of a club floor (when you are a single female traveller, these club floors are great).

I ate breakfast daily in the restaurant, The Shop, which has a small but interesting breakfast menu using locally sourced produce.

I can't impress again how accomodating and helpful the staff were which was accentuated by their knowledge of their city. This makes a real difference to your stay and really differentiates the hotel from other, larger ones in the vicinity.an interesting difference at Andaz is the staff all have multifacted roles - doormen, hosts, concierge. so it's a one stop shop if you need something.

Speaking of which, this is the perfect location - steps from the Public Library, a short walk to Lord and Taylor, Macys and at the other end, the glitzy boutiques and stores of 5th Avenue. Those in a showtime frame of mind, it's a short walk to Times Square and all the hubbub there as well as Broadway. Grand Central is around the corner, do check out the market there.

Room Tip: Opt for an andaz Suite...they are larger
See more room tips
  • Stayed: December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank rachelannmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2011

first time in new york and this hotel was perfect. we looked out on the public library but could also see the lights of time square in the distance and the empire state building if we went up to the end of the window. such a fantastic location and the hotel was sleek and modern without feeling stark or uncomfortable. in our room at least the mini bar in the room had spirits and lager which you paid for, and juice, soft drinks and snacks replenished daily at no extra cost.
luxury feel to the shower room and fluffy towels, bathrobe and complimentary slipper things. the lift was controlled by your card as a security measure and there was usually someone on the door. there was also a safe in the room. staff were friendly and very helpful. downsides are small really, would've liked tea and coffee making facilities in the room and after long days on foot, a big old hot bath would have been a luxury but these two quibbles didnt spoil our fantastic time in this utterly fantastic place. ps felt totally safe in new york even on the subway - if this is a consideration for you dont let it stop yoiu going.

Room Tip: some rooms obviously have better views that others and the facilities may vary, we only saw our room...
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank flossy-t-cake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

Booked our 15th wedding anniversary Thanksgiving weekend trip with our 7 year old daughter after reading reviews on Trip Advisor. We had a King suite-view of 5th Avenue and The New York Public Library on the 6th Floor. Wowed by the discreet entrance and anti-lobby which kept other tourists out of OUR hotel! Check-in smoothly transitioned to an amazing loft style feel of a hotel room with great use of space and windows for the best views! Extremely comfortable beds with the most luxurious bathroom. Everything at the touch of a button from the blinds, lighting and television. Extremely clean room and bathroom. Loved the footbath /rain shower combo. Room service chicken noodle soup a must! Restaurant in the Andaz on 5th and coffee we indulged at breakfast. Amazing location and worth every penny! Lauren you were our favorite staff member! Grand Central around the corner and romantic Bryant Park!!! Perfect location on 5th avenue and a great launching pad for any adventure in Manhattan!

Room Tip: King Suite 5th Avenue rooms for the best views
See more room tips
  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deidre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Langham New York Fifth Avenue
Midtown
Sofitel New York
Sofitel New York
#72 of 473 in New York City
6,768 reviews
Midtown
Refinery Hotel
Refinery Hotel
#29 of 473 in New York City
4,357 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 473 in New York City
3,842 reviews
Financial District
Andaz Wall Street
Andaz Wall Street
#155 of 473 in New York City
3,073 reviews
Midtown
Library Hotel by Library Hotel Collection
Show Prices
Show Prices
Show Prices

Been to Andaz 5th Avenue? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017-6149
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in New York City
#34 Romantic Hotel in New York City
#44 Business Hotel in New York City
#50 Green Hotel in New York City
#71 Luxury Hotel in New York City
Price Range: $440 - $998 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hyatt Hotels Corporation, Ctrip TA, Booking.com, Agoda, Expedia and HotelQuickly so you can book your Andaz 5th Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Andaz 5th Avenue Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing