Bought a tour voucher through Rue La La. Had some trouble initially getting a response from Letitia Burrell, the 'tour director'. Quick checked the reviews on Trip Advisor and thought the worst, that we'd been had. I eventually got a response from Letitia and ended up booking the 'Off the Vine tour' for October 1st for 2 people. We got an email the week prior to the 10/1 tour confirming the date, time, and meeting place. The tour itinerary was a bit generic. Go to the meeting place, W Union Square, at the correct time and check with the W hotel staff to see if they know where the specific meeting spot is. They informed me that they are not affiliated with the tour company and that no one from the tour company for the last few tours showed up. Great. Find 4 other people also waiting for the same tour through Bespoke. So we wait and wait and then waited some more. One of them called the office phone number of Bespoke tours and - shocker- the number didn't work. I think we waited about a half hour past the time that the tour was to begin - no one ever showed up. Called Rue la la and fortunately our money will be refunded. Letitia Burrell and Bespoke need to be put out of business.