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“Tour guide was a no show - STAY AWAY!!!”
Review of Bespoke Private New York Tours - CLOSED

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Bespoke Private New York Tours
Attraction details
Reviewed 2 October 2011

Bought a tour voucher through Rue La La. Had some trouble initially getting a response from Letitia Burrell, the 'tour director'. Quick checked the reviews on Trip Advisor and thought the worst, that we'd been had. I eventually got a response from Letitia and ended up booking the 'Off the Vine tour' for October 1st for 2 people. We got an email the week prior to the 10/1 tour confirming the date, time, and meeting place. The tour itinerary was a bit generic. Go to the meeting place, W Union Square, at the correct time and check with the W hotel staff to see if they know where the specific meeting spot is. They informed me that they are not affiliated with the tour company and that no one from the tour company for the last few tours showed up. Great. Find 4 other people also waiting for the same tour through Bespoke. So we wait and wait and then waited some more. One of them called the office phone number of Bespoke tours and - shocker- the number didn't work. I think we waited about a half hour past the time that the tour was to begin - no one ever showed up. Called Rue la la and fortunately our money will be refunded. Letitia Burrell and Bespoke need to be put out of business.

4  Thank sginmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (12)
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2 - 6 of 12 reviews

Reviewed 9 September 2011

I purchased my tour from Groupon and one for my friend. The first available date we could make was beyond the expiration date, but the Groupon was honored. The tour was fun, with a variety of different chocolate venues. I would prefer to have a published schedule of the chocolate tour on the website including specifics about time and meeting place. We were in a large tour-like van which was comfortable. It is a great way to see parts of the city while someone else is doing all of the driving and parking!

1  Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2011

I actually can't comment about the tour because the team from Bespoke never showed up or contacted me to reschedule. I was also forced into one date 9/311 when the information said selected dates between August and October. This company is a joke and should be run out of business. Thankfully, I paid and got my money back through a third party.

3  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

Bought it through Rue La La. Advertised Tuesdays and Saturdays as tour dates. When I went to book it the following week, I was told only three dates in the next six months were available. None were Tuesdays. After e-mailing the owner of the company, she said she would work with me. I gave her three dates in August, every Tuesday in September and and was told none of them would work. Finally, she came back with a tentative date of October 11. I continued to e-mail her to confirm the date (no telephone number was supplied) . She ignored my e-mails. Eventually, after several weeks , I received an e-mail changing the date again to another Tentative date. I complained to Rue La La and they refunded my money. Rue La La was a class act. Can't say anything positive about Bespoke .

3  Thank MaureenM762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 August 2011

I am so disappointed with this company. I bought a Mother's Day package to take my mom on a tour and to have a stay at a Hilton from Groupon. I called Bespoke back in June and they said the tour would be August 20. They told me a week before the tour they would call me or send me information about times and places that we would be going. I waited to hear from them and never did. I called repeatedly and left messages but never got a call back. I called Groupon and told them about this and they said that they would call the company and give them my name and number to for them to call me. I waited and waited and still got no call. Considering today is Friday and the tour is suppose to be tomorrow I realized that this was a SCAM! I ended up calling Groupon and got my money back. I am glad I didn't deal directly with Bespoke Tours or else I would have never got my money back. BE WARNED, DO NOT DEAL WITH THIS COMPANY!!

3  Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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