We stayed here for a night using Hilton HHonors points (where we have gold status).
We chose this hotel for its location more than anything else, dinner then a show a couple of blocks away. Overall, it was a pleasant property, with a room on the top (44th) floor, larger than the typical NYC hotel room (certainly bigger than the New York Hilton), that was very clean, had a flat-screened TV, and was turned down while we were out.
If anything, property feels a bit sterile and austere in lobby, but check-in was quick and courteous. You get there by first taking an elevator to the 21st floor after coming in from the street, where Hilton personnel seemed disinterested at best in who was coming or going.
The 21st floor is also where the Above restaurant is located. We only had the breakfast buffet, which was comped because of our status. If you have to pay for it, I suggest you get on the elevator and head elsewhere, as it costs $26. It's strictly a run-of-the-mill buffet that doesn't come close to being worth the money. But if you have a voucher you won't feel cheated.
But the only real red flag I'd raise you may encounter as you come off the elevator when you check in. At the left will be someone at the desk asking if you are a Hilton HHonors member. If you are, you're invited to come back and return to get a "gift," a 500-point bonus for staying there.
However, that leads to an invitation to attend a session where you get to hear about a luxury timeshare, i.e. fractional ownership Hilton is building on West 57th St. For sitting through the session, you have a choice of gifts. We chose 25,000 HHonors points. In no uncertain terms, we were told the session would take no more than 90 minutes. In writing, we were told there would be "no pressure" and Hilton adheres to a strict ethics code.
Long story short, the meeting the next morning at the New York Hilton (they picked up the cab fare), lasted at least two hours. While the rep was pleasant, she did turn on the pressure. Maybe we asked too many questions and she thought we had a prospect. When we made our intentions known, she returned with a "closer," a typical timeshare move from what I've heard (this was our first experience with this). When again we said no, he tried to make us feel like crap for doing so (again typical). Then the rep said a "Hilton employee" would come to ask us about our experience for customer-service purposes and give us our gift.
She asked us one question about the session and then launched into another sales pitch about a "discounted week's" stay at a resort as a backdoor way to get us to sign up. When I asked if there was a number I could call after thinking about it, I was told, "No, it has to be done today," After I said no, I was ushered to the front desk where I finally got the points.
BTW, on the resale market, you can get the same properties we were being pitched for one-third to one-half that Hilton is trying to sell them for.
Some people may enjoy the timeshare pitches just to get free stuff. Until now, I had always resisted them because I didn't want to waste precious vacation time. Maybe I felt differently this time, because the enticement was good, I foolishly believed the presentation would be pressure-free and short, and because I have given a lot of business to the Hilton family of hotels.
I'm sorry my faith was not rewarded in the end. If you find yourself here or the New York Hilton and want to make the best use of your time, just say no to these sessions. If you really want a timeshare, this is not the time or the place to get one.
- Official Description (provided by the hotel):
- Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more less
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- Also Known As:
- Hilton Times Square Hotel New York City
- Hilton Hotel Times Square
- Hilton New York City
- New York City Hilton