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“Good hotel, great location, avoid the sales pitches”

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Hilton Times Square
Ranked #119 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 26 January 2009

We stayed here for a night using Hilton HHonors points (where we have gold status).
We chose this hotel for its location more than anything else, dinner then a show a couple of blocks away. Overall, it was a pleasant property, with a room on the top (44th) floor, larger than the typical NYC hotel room (certainly bigger than the New York Hilton), that was very clean, had a flat-screened TV, and was turned down while we were out.
If anything, property feels a bit sterile and austere in lobby, but check-in was quick and courteous. You get there by first taking an elevator to the 21st floor after coming in from the street, where Hilton personnel seemed disinterested at best in who was coming or going.
The 21st floor is also where the Above restaurant is located. We only had the breakfast buffet, which was comped because of our status. If you have to pay for it, I suggest you get on the elevator and head elsewhere, as it costs $26. It's strictly a run-of-the-mill buffet that doesn't come close to being worth the money. But if you have a voucher you won't feel cheated.
But the only real red flag I'd raise you may encounter as you come off the elevator when you check in. At the left will be someone at the desk asking if you are a Hilton HHonors member. If you are, you're invited to come back and return to get a "gift," a 500-point bonus for staying there.
However, that leads to an invitation to attend a session where you get to hear about a luxury timeshare, i.e. fractional ownership Hilton is building on West 57th St. For sitting through the session, you have a choice of gifts. We chose 25,000 HHonors points. In no uncertain terms, we were told the session would take no more than 90 minutes. In writing, we were told there would be "no pressure" and Hilton adheres to a strict ethics code.
Long story short, the meeting the next morning at the New York Hilton (they picked up the cab fare), lasted at least two hours. While the rep was pleasant, she did turn on the pressure. Maybe we asked too many questions and she thought we had a prospect. When we made our intentions known, she returned with a "closer," a typical timeshare move from what I've heard (this was our first experience with this). When again we said no, he tried to make us feel like crap for doing so (again typical). Then the rep said a "Hilton employee" would come to ask us about our experience for customer-service purposes and give us our gift.
She asked us one question about the session and then launched into another sales pitch about a "discounted week's" stay at a resort as a backdoor way to get us to sign up. When I asked if there was a number I could call after thinking about it, I was told, "No, it has to be done today," After I said no, I was ushered to the front desk where I finally got the points.
BTW, on the resale market, you can get the same properties we were being pitched for one-third to one-half that Hilton is trying to sell them for.
Some people may enjoy the timeshare pitches just to get free stuff. Until now, I had always resisted them because I didn't want to waste precious vacation time. Maybe I felt differently this time, because the enticement was good, I foolishly believed the presentation would be pressure-free and short, and because I have given a lot of business to the Hilton family of hotels.
I'm sorry my faith was not rewarded in the end. If you find yourself here or the New York Hilton and want to make the best use of your time, just say no to these sessions. If you really want a timeshare, this is not the time or the place to get one.

  • Stayed: January 2009, travelled as a couple
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1  Thank murrayhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,859 - 5,863 of 7,196 reviews

Reviewed 25 January 2009

Went with husband and another couple. Check in took quite a long time, but our room on a high floor - make sure you request this to avoid street noise - had a great view of broadway, and down to the water.

Breakfast was plentiful if a bit pricey. Drinks at the bar were hotel prices x 2. 2 beers and 2 wines were $64 + tip.

Hilton salespeople interrupted nearly every conversation, and desk staff not all that nice.

Conscierge were great and made an excellent recommendation for dinner. St. Andrews Scottish bar/restaurant. The most excellent steak and some lovely twists on traditional scottish fayre too. Staff there were all Scottish and really friendly.

Bell boys on ground floor reception eager to please - but for a not so meagre price.

Went to loads of tourist places, enjoyed a broadway show, but highlight was probably an evening dinner cruise up the Hudson. You really do get to see the Manhatten skyline in all its glory.

  • Stayed: November 2008, travelled with friends
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Thank gillgill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2009

It was our first time visiting New York so my sister, niece, my mom and myself were a little apprehensive about the "big city". But as soon as we arrived at the hotel we were warmly welcomed by the friendly front office staff. They even upgraded my sister and niece's bedroom to a higher floor that had a fantastic view of Broadway!

The rooms were tastefully decorated and the beds firm and comfortable. It is strange though when you enter the hotel, you have to take the elevator a few floors up just to get to the lobby. This can get tedious after a while. The main reason we booked here was the location, it is perfect for those that just want to walk to various restaurants, broadway shows, and landmarks. There's just too many things to see and do that 5 days was not suffiecient to take it all in.

Just a quick note: do not eat at the Applebee restaurant located inside the hotel-way over priced and not worth it. The food was bland and the service was awful. Prior to that, we had been enjoying great service throughout our stay, but this was the only downer in the whole trip.

All in all, we would stay there again!

  • Stayed: August 2008, travelled with family
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Thank jayspot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2009

The Hilton Times Square is a very nice hotel. You can't beat the location right in the heart of Times Square. Since the rooms are extremely high up, they have gorgeous views and are very quiet. The rooms are not very large, but they are a good size for being right in Times Square.

  • Stayed: February 2008, travelled with friends
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Thank NomadicBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2009

Stayed in the Hilton Times Square over Christmas. The hotel is OK, but a bit impersonal and cold in terms of atmosphere - we stayed in the Sofitel previously, which is much more welcoming and friendly in feel. The room was fine, comfortable big bed, and great views over the city from the 33rd floor. Breakfast was pretty good, although I'm glad we got it free because of our HHonors membership - it's never worth $28 per person. The restaurant is small for the size of hotel - I guess everyone eats out - but that can mean queues at breakfast. The bar is also small and nothing special, parked in the middle of the reception area.

However, our major issue was the hotel's responsiveness to a problem. It does seem that the great American customer service only extends to a big smile and "have a nice day", they do seem programmed to put up a brick wall at the merest hint of a problem. We were going to see friends on Christmas Day and had ordered some flowers (direct from the florist) to be delivered to our room on Christmas Eve. When the florist arrived, the hotel rejected the delivery, despite it having the room number on, because my fiancee had paid for them and her name was not on the hotel records.

When we finally established after Christmas what had happened, we went to talk to the lady manager, who decided to hear our complaint in the middle of the reception desk. We asked why nobody had thought it appropriate to call our room and at least leave a message to the effect that someone had tried to make a delivery but there was a problem with the name? Apparently they don't do this because of - wait for it - "security issues". She wouldn't budge on this, despite me asking her to explain how my security would be compromised by leaving a message on my phone.... Eventually, as we were getting absolutely nowhere with her, we agreed to differ and the matter's now with Hilton Customer Services. It was just disappointing that the reaction to a problem was just a brick wall and no imagination, common sense or customer service.

  • Stayed: December 2008, travelled as a couple
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1  Thank Adam001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in New York City
#35 Business Hotel in New York City
#47 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
Price Range: S$242 - S$655 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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