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All reviews times square raquel ortiz great location new york street entrance the empire state building diamond member freedom tower corner room hudson river port authority high floor room was large statue of liberty central location subway station big apple
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Reviewed 25 January 2009

Went with husband and another couple. Check in took quite a long time, but our room on a high floor - make sure you request this to avoid street noise - had a great view of broadway, and down to the water.

Breakfast was plentiful if a bit pricey. Drinks at the bar were hotel prices x 2. 2 beers and 2 wines were $64 + tip.

Hilton salespeople interrupted nearly every conversation, and desk staff not all that nice.

Conscierge were great and made an excellent recommendation for dinner. St. Andrews Scottish bar/restaurant. The most excellent steak and some lovely twists on traditional scottish fayre too. Staff there were all Scottish and really friendly.

Bell boys on ground floor reception eager to please - but for a not so meagre price.

Went to loads of tourist places, enjoyed a broadway show, but highlight was probably an evening dinner cruise up the Hudson. You really do get to see the Manhatten skyline in all its glory.

  • Stayed: November 2008, travelled with friends
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Thank gillgill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2009

It was our first time visiting New York so my sister, niece, my mom and myself were a little apprehensive about the "big city". But as soon as we arrived at the hotel we were warmly welcomed by the friendly front office staff. They even upgraded my sister and niece's bedroom to a higher floor that had a fantastic view of Broadway!

The rooms were tastefully decorated and the beds firm and comfortable. It is strange though when you enter the hotel, you have to take the elevator a few floors up just to get to the lobby. This can get tedious after a while. The main reason we booked here was the location, it is perfect for those that just want to walk to various restaurants, broadway shows, and landmarks. There's just too many things to see and do that 5 days was not suffiecient to take it all in.

Just a quick note: do not eat at the Applebee restaurant located inside the hotel-way over priced and not worth it. The food was bland and the service was awful. Prior to that, we had been enjoying great service throughout our stay, but this was the only downer in the whole trip.

All in all, we would stay there again!

  • Stayed: August 2008, travelled with family
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Thank jayspot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2009

The Hilton Times Square is a very nice hotel. You can't beat the location right in the heart of Times Square. Since the rooms are extremely high up, they have gorgeous views and are very quiet. The rooms are not very large, but they are a good size for being right in Times Square.

  • Stayed: February 2008, travelled with friends
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Thank NomadicBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2009

Stayed in the Hilton Times Square over Christmas. The hotel is OK, but a bit impersonal and cold in terms of atmosphere - we stayed in the Sofitel previously, which is much more welcoming and friendly in feel. The room was fine, comfortable big bed, and great views over the city from the 33rd floor. Breakfast was pretty good, although I'm glad we got it free because of our HHonors membership - it's never worth $28 per person. The restaurant is small for the size of hotel - I guess everyone eats out - but that can mean queues at breakfast. The bar is also small and nothing special, parked in the middle of the reception area.

However, our major issue was the hotel's responsiveness to a problem. It does seem that the great American customer service only extends to a big smile and "have a nice day", they do seem programmed to put up a brick wall at the merest hint of a problem. We were going to see friends on Christmas Day and had ordered some flowers (direct from the florist) to be delivered to our room on Christmas Eve. When the florist arrived, the hotel rejected the delivery, despite it having the room number on, because my fiancee had paid for them and her name was not on the hotel records.

When we finally established after Christmas what had happened, we went to talk to the lady manager, who decided to hear our complaint in the middle of the reception desk. We asked why nobody had thought it appropriate to call our room and at least leave a message to the effect that someone had tried to make a delivery but there was a problem with the name? Apparently they don't do this because of - wait for it - "security issues". She wouldn't budge on this, despite me asking her to explain how my security would be compromised by leaving a message on my phone.... Eventually, as we were getting absolutely nowhere with her, we agreed to differ and the matter's now with Hilton Customer Services. It was just disappointing that the reaction to a problem was just a brick wall and no imagination, common sense or customer service.

  • Stayed: December 2008, travelled as a couple
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1  Thank Adam001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2009

Nice room. Good size. Clean. Large in-room safe. We only had 1 complaint and that was with the buffet breakfast at the Above restaurant. Eggs were undercooked. Eggs, bacon and sausage were so cold that they felt like they just came out of the refrigerator. Restaurant Manager was slow to respond to our complaints about the food.

  • Stayed: January 2009, travelled as a couple
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Thank kaykow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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