My wife and I were in town for a wedding. Marissa at the front desk was wonderful and helped us check in early. She made the process a delight despite the hotel being very busy. The room is very nice too.

Very up & down stay here during the US Open. On one hand the hotel was very accommodating when I was at a match that turned out to be the longest in US Open history prevented me from checking in on my original day. On the other hand when I finally did arrive at the hotel they put me in a room that was dusty & the sheets were clearly unclean. I was moved to a better room the next day on the 24th floor with a sliver of a view of the Hudson River. The rooms are small & seem to have been designed by and for very tall men. Everything is counterintuitive, including having hanging hooks outside of the bathroom instead of in it. Just weird, odd. I also had a TV that was so uneven I had to put the rooms decorative pillows under it to prop it up. An engineer tried to fix it the next day but it really was never level—distracting if you’re a tv water like me. I was also offered breakfast for all the trouble—tried to patronize the hotel’s very small restaurant, which was severely understaffed. Dirty tables & plates everywhere and when I finally was seated and ordered coffee…they had no creamer of any kind. In the entire place. Not because of a supply issue but because apparently somebody just didn’t order it or didn’t order enough. It’s a small thing but also just indicative of a lack of attention to detail. Anyway, for THAT trouble I received a call from Marissa offering me 2,000 points (I’m an IHG so-called “platinum elite” member). To this very day only 1,800 of those 2,000 points were deposited into my account. In sum, I was unimpressed and probably wouldn’t stay here again. The bed slept comfortably which was a plus, but everything just felt “off” about this facility, including the super slow elevator. I was really annoyed and ready to go by the end of my stay. For them, mediocre seems to suffice, which is pretty disappointing.

I came across this little gem when the parking garage elevator broke and my car was stuck inside. I was detained in the city (ufn) and needed a place to stay. I walked into Hotel Indigo and was greeted by the most wonderful staff, especially Paulisha. She was so warm and accommodating. She listened to my woes about my situation with compassion and a beautiful smile, which made me feel so much better. She was the real gem....management, don't let her get away! She had me all checked in and settled in a few moments. The hotel is lovely, the rooms are small not unlike most city hotels but super clean, very new and well appointed. Roof top had lovely views. I highly recommend staying here if you're looking a place in the area. You won't be disappointed.