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Millennium Hilton New York Downtown
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Reviews (4,913)
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710
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2,001
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3,411 - 3,416 of 4,913 reviews
Reviewed 8 September 2011

Where to start... Look, the stay wasn't horrible, but, I have been staying in NYC Hotels for 15 years, and this was by far the worst experience. From the outset, dropping off the car, nobody came out to greet us... it took 5 minutes of standing next to the car before a bellhop came out.... the "valet" had me drive my car around to the lot... It was not busy at all either, we were checking in later in the evening. OK, not a big deal, but all the other hotels have people come right out, show you in, take your care, etc... So upon check-in, the staff was monosyllabic and flat. On the way up to our room, we shared the elevator with someone complaining that their AC was leaking all over the floor and so they were moved. When we got to our room, we found the ceiling stained and the curtains all stained brown from a water leak... not wet, so who knows how long it had been this way. The ceiling had paint peeling by the window too. Other room observations: the air conditioner on full blast could not get the room temp lower than 70 at night and 74 during the day, despite being set at 65. And it was not a hot day or night! The bathroom door is a sliding, pocket door- with a ridiculous assembly to open and close, it almost looks unfinished or broken at first, but, well, have fun getting it open and closed! The television is a big flat screen, and 95% of the channels have horrible, fuzzy reception. The bathroom is a nice size, but the shower tile had mildew in some of the grout lines. FInally, the room only had 1 desk chair, most NYC hotel rooms for 2 have some sort of other chair for the second person, like a small recliner. If one person was working at the desk, the other person could only sit on the floor or bed. Speaking of working... they jack you up for $14.95 for an internet connection, of which the cords were all tangled underneath the desk. Maybe this is new, but in the prior 7-10 years, all of the other hotels that I stayed in provided free internet service in the rooms. So it was about 8pm and we wanted a fast dinner so we went to the restaurant on the 3rd floor. It was pretty empty, about 5 people at the bar and 1 other table out of maybe 25 was in use. The service was atrocious. The prices were ridiculous! We waited about 45 minutes for soup, a sandwich and a risotto. The risotto was like minute rice with veggies. The other stuff was OK, but the meal for 2, without drinks, was 80 bucks. Again, don't care about the price if the service was OK and the food was OK. Also, for that price, you would expect some sort of bread to come out before the meal... nothing but what you pay for! One nice thing was that the room was very quiet. Maybe being 38 floors up, and maybe the hotel wasn't full, but it was very quiet. The next day we paid for extended checkout to 5pm. AN extra hundred bucks. When we got back to our room at 2pm, the key cards did not work. We were told that our key cards would work until 3pm, and then we would need to get them refreshed... so at 2pm we went down to the lobby simply to get a new key card... what a fiasco, people at the counter yelling for a manager... 2 people trying to checkin the new guests, while when a door opened you could see a bunch of people sitting in the back room talking. So we wait in line and get a new key card. Wait for an elevator, go back up, and guess what?! Doesn't work! So we go back down... this time I cut the line and ask "Oscar" to help me out. He then does some more things and gives me a new key card that works...One thing that I did not find an issue was the construction. I have seen some reviews complaining about the ongoing construction at the former World Trade Center site. Don't book a hotel room next to construction then! Most of the issue I had could have been corrected with better customer service and better oversight by management. I think the hotel looks nice, things look pretty new (aside from the water stains and mildew), but I will in the future book at other hotels. In this price point, I have stayed at many other hotels with better service and amenities. Good luck!

  • Stayed: September 2011, travelled with family
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2  Thank justin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2011

The hotel is what you would expect from a Hilton, nice room, clean, reasonable size (for NYC). The location is very good in terms of transportation (E and R stations are few steps from the hotel), but until construction in the WTC site end, it is somewhat noisy. The reasons I gave it 3 and not 4 are the construction and because at check in we were told that there are no rooms not facing the construction (when making the reservation we asked a room not facing the construction), which we soon learned is not true! That is something that I wouldn'tt expect at a Hilton (lies to customs)

Room Tip: Guess what - ask for a quiet room!!! and don't let them BS you
  • Stayed: September 2011, travelled with family
    • Value
    • Sleep Quality
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Thank ls74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHilton, Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 6 September 2011

On behalf of the Millenium Hilton, I would like to thank you for taking the time to share your feedback from your recent stay. We were happy to hear that you liked the hotel and its location. Very sorry to hear about the confusion with your room. We do have several rooms that do not face the construction, unfortunately, it is hard for me to comment as I am not sure of circumstances at the time.. We hope that you will stay with us on your next visit to NYC and that we are able to become a 4 in your book...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2011

The hotel is conveniently located on Church street and close to various points of interest in Manhattan. The hotel staff was friendly and forthcoming but the room seemed rather basic. Another drawack was, that there is no wireless interenet in the rooms. If you have an Ipad, you need to do your work in the lobby. Also, there was no complimentary breakfast.

  • Stayed: September 2011, travelled on business
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Thank gone_aforeign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHilton, Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 6 September 2011

Thank you for taking time out of your day to share your feedback from your recent stay. I have some good news, the hotel is currenlty in the process of upgrading our internet system to include WIFI in the guestrooms, the project is schedule to be completed with in the next several weeks. We look forward to seeing you again on your next visit to NYC.....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2011

Stayed here in Aug 2011. Hotel is located right next to ground zero. work shuts down for the most part during the night but starts early in the morning. The hotel also has closed the restaurant and bar for renovations. There is a Starbucks right next door so that is a good alternative for breakfast.

Rooms are fine with flat screen TV's and very nice toiletries but otherwise the furnishings are feeling a bit dated.

Stayed: August 2011, travelled on business
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilleniumHilton, Manager at Millennium Hilton New York Downtown, responded to this reviewResponded 6 September 2011

On behalf of the Millenium Hilton, we would like to thank you for taking the time to share your comments regarding your recent stay. We were sorry to hear that the construction noise disturbed you in the morning.. Thrilled to hear that you enjoyed our new toiletries by Peter Thomas Roth... We are getting great feedback on them.. We hope that you will make us your hotel of choice on your next visit to NYC..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2011

This was my second stay here. The last time was about 6 years ago. The view continues to be very interesting looking straight out on ground zero. You get a much better perspective on what is going on that you would form the street. Probably worth the staying here to see this.

There are some renovations going on in the lobby and a bar however, unless you're looking to use the hotel bar you probably won't notice. I wasn't bothered by any sound from the renovations. The door to the hallway in my room didn't seem to do much to stop noise from the hallway, however, this was only occasional and not related to the renovations - just people coming and going from their rooms.

The hotel is also well located in terms of subway transportation with an entrance to one line right outside the hotel and another larger station a block or so away. Work on both of these is ongoing and the line outside the door should be ready for both uptown and downtown travel in the next few days (it currently only goes uptown).

The front desk was also helpful. When I arrived early on a Sunday morning no rooms were ready, however, they helpfully took my cell number and called as soon as someone had checked out and a room was ready.

Bed was comfortable and room was clean.

Only real complaint would be charging $14.95 for a day of internet access.

  • Stayed: September 2011, travelled solo
    • Value
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Thank Mulliganm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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