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“Condescending staff, poor service, average fare”
Review of Gelateria vivoli

Gelateria vivoli
Ranked #380 of 481 Dessert in New York City
Cuisines: Italian
Restaurant details
Reviewed 9 October 2017

We were shown to a table away from the window when there were two free tables in the window. On enquiring if we could take the table in the window, the lack of enthusiasm was palpable. The waiter seemed a bit condescending and initially gave us the wrong menus, only changing them when we asked about drinks – we wanted tea/coffee and ice cream. Having ordered, there was a long wait to be served during which we were ignored by the staff. Nobody brought us water or napkins and it was only later when we attracted the waiter’s notice that he realised we hadn’t been served. Ironically he saw and backed off before we had the chance to advise him of this. The ice cream was OK, but nothing special and, having been served two types of tea and a coffee we realised that, without explanation, they had left some syrup. There was no room for it on the ice cream, so what was it for? They then came and asked if we wanted the bill in a manner that suggested that they wanted us to have the bill (the restaurant was virtually empty and this was 4pm so I am not sure what the urgency was). I paid and we left. Can’t imagine we will ever be back, although fate plays some funny tricks.

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Thank elroycanardLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 6 reviews

Reviewed 31 May 2016 via mobile

Took a while to find this gelateria which is located on the 6th floor of Macy's on the 34th side of the store but we needed something sweet on our way out of the city. The maple pecan, pistachio and hazelnut were all great choices. Would definitely return.

Thank RYYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013

If you've been to Florence, close to piazza Santa Croce you will definitely remember this place, one of the most famous ice-cream of the city, still owned by the Vivoli family sine 1932. Now you can have this fantastic ice - cream just at the 6th floor of Macy's on Broadway. Have a go, you won't regret it!

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1  Thank Panningstudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2016 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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