We have stayed here twice. Once when it first opened and this time. The first time was not too bad, cockroaches in the bathroom and a shower that flooded, but we loved the style of the hotel and the location, so we hoped that they had addressed the shower issue in the time between our stays,
They did not and it just got worse. The shower fully floods and there is mold beneath the platform. Towels are replaced based on their laundry facility's whim. We were there for a week and only received full towel service twice and this required a call to housekeeping both times, where we were informed that they simply do not get enough towels to service all of their rooms. We came back to our room one time to find that they had put sanitary covers on our dirty glasses, one still half filled with water. We brought this to the managers attention and he shrugged and asked me what the problem was. It was clear to me that he constantly dealt with complaints of this kind and just did not care anymore. This is not a 4 star hotel... It may look like one, but they are sadly lacking in both service and cleanliness, the 2 most important aspects of a well run hotel.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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